Troubleshoot iTunes Wi-Fi Syncing Problems

Edited by Leomar Umpad, Charmed, Eng, Alma and 1 other

Note: Wi-Fi syncing only works for iTunes version 10.5 and later. Update your iTunes to the latest version to use Wi-Fi Syncing.

iTunes now allows you to sync your files between your computer and your iOS devices by using iTunes over Wi-Fi connection. If you have problems on how to Manage Content on iOS Devices by Wi-Fi syncing, then check on the recommendations below on how to fix possible issues. This Howiki can help you if you cannot view your iOS device in iTunes via Wi-Fi connection or experiencing lags and delays during the process.

Things to check

You need to check this pointers and see to it that they are properly set to solve any problems encountered with your iOS devices during Wi-Fi syncing:

  1. 1
    Verify the system requirements
    Wi-Fi syncing requires the following:  
    1. iOS device must be at least on iOS 5.
    2. Computer must have at least iTunes version 10.5 running on it.
    3. Both devices (iOS device and computer) must be connected on the same Wi-Fi network.
    4. Computers running on Apple OS should be on OS X Mountain Lion, OS X Lion, or Snow Leopard (version 10.6.8)
    5. Computers running on Windows should ne on Windows XP, Windows Vista, or Windows 7.
    6. Your devices (iOS, computer and iTunes) are updated.
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  2. 2
    Check if you have enabled Wi-Fi Syncing
    For you to sync files between your iOS device and your computer via Wi-Fi, you need to set iTunes to enable Wi-Fi syncing. To do that:  
    1. Connect both devices (iOS device and computer) by using the USB syncing cable.
    2. Open the iTunes software on your computer.
    3. On iTunes, select your iOS device located on the left side of the iTunes window (upper right on iTunes 11). Your iOS device will also appear on the side bar if you've expanded it on the View menu.
    4. Click on the Summary Tab
      1 Click on the Summary Tab.PNG
    5. You will be shown with a list of options, scroll down and look for the option "Sync with this iPad over Wi-Fi" (iPad was used during the screenshot, it can be iPod or iPhone depending on your iOS device) . Click on the tick box on it to enable Wi-Fi syncing. Click Apply button.
      2 You will be shown with a list of options.PNG
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  3. 3
    Close iTunes and open it again
    Restart your iOS device and your computer if the problem persists.
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  4. 4
    Restart your Wi-Fi router and network
    Do a power cycle by turning off your router, disconnecting all the cables and wait for a minute before connecting them again. Try to reset your modem too to start it fresh. This process solves most of the connectivity issues.
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  5. 5
    Verify your network connection
    The feature (Wi-Fi sycning) needs a Wi-fi network with an internet connection. Make sure that both devices are connected to the same Wi-Fi network. Also check on these:  
    1. Verify the none of your devices are using VPN as VPN interfers with your network configurations.
    2. There is no security configurations within your network that restricts Wi-Fi connectivity. If possible, temporarily disable your anti-virus or set iTunes to the exemptions.
    3. Do not connect the computer via ethernet. Computer must be on Wi-Fi too.
    4. Computer must not be on sleep mode. Wi-Fi syncing requires that PC needs to be awake.
    5. Make sure that iTunes is running on your computer. You cannot use Wi-Fi syncing if your iTunes is not opened.
    6. Make sure that your Wi-Fi router is updated.
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  6. 6
    Check any object near you that causes network interference
    If you have an intermettent or too slow connection, check for items that may cause these abnormal signals. If possible move this items away from the router and your device. This items include:  
    1. microwave ovens
    2. phones (cordless)
    3. walls
    4. distance from your router to your iOS device
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  7. 7
    Check your firewall
    Like most connectivity problems, your firewall may be blocking any communication over Wi-Fi. you can temporarily turn off firewall or set it so as to allow connection between your computer and your iOS device.
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  • Should you have more concerns or questions, let us know by dropping a note on the comment section.

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.


Article Info

Categories : Apple

Recent edits by: Alma, Eng, Charmed

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