Report a Problem on MapMyRun on iPhone

Edited by Freya, Courtney, Eng

You're watching VisiHow. Today, I am going to show you how you can report a problem on the MapMyRun application, on an iPhone 6.

Report a problem on Map My Run on iPhone 6.mp4-canvas49 046858.jpg

Steps

  1. 1
    To begin, we need to unlock our phone by pressing the Lock button
    .
    This button is located on the right-hand side of the device.
    Report a problem on Map My Run on iPhone 6.mp4-canvas9 403291.jpg
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  2. 2
    Alternatively, we can press the Home button
    .
    This button is located on the front on the phone, at the very bottom of the screen.
    Report a problem on Map My Run on iPhone 6.mp4-canvas11 934149.jpg
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  3. 3
    Then we are going to swipe to the right, this will bring us to the Touch ID or Passcode screen
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas14 081894.jpg
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  4. 4
    Here we can enter our Passcode, however, we may also press and hold our finger to the Home button to activate the Touch ID scanner
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas15 20801.jpg
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  5. 5
    Locate the MapMyRun application icon
    .
    This icon is blue, with a white circle inside of it. Inside of the circle, there will be a blue silhouette of a running man.
    Report a problem on Map My Run on iPhone 6.mp4-canvas18 133584.jpg
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  6. 6
    Tap this icon one time, this will open the MapMyRun application
    .
    We should be automatically taken to the screen shown, here we can choose to record a workout. Please refer to our other video, where we talk through exactly how we can record a workout.
    Report a problem on Map My Run on iPhone 6.mp4-canvas22 11562.jpg
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  7. 7
    Next we are going to tap on the three, white, horizontal lines, located in the top left-hand corner of the screen
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas33 678607.jpg
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  8. 8
    This will bring up a menu bar for us
    .
    This menu will be blue in color, with all the text written in white.
    Report a problem on Map My Run on iPhone 6.mp4-canvas38 438472.jpg
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  9. 9
    We will then scroll down until we have located the "Settings" option
    .
    This is the second last option from the bottom. There will be a white cog icon to the left of this option.
    Report a problem on Map My Run on iPhone 6.mp4-canvas41 56082.jpg
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  10. 10
    Tap on "Settings" once, this will bring us to a new window titled "Settings"
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas45 810469.jpg
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  11. 11
    We will now scroll all the way down until we have located the final section labeled "Other"
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas50 468843.jpg
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  12. 12
    Now we are going to tap on the second to last option, labeled "Report a Problem"
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas55 318247.jpg
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  13. 13
    We will now be brought to a new screen, here we can tap on the box in the center to begin typing
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas59 245228.jpg
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  14. 14
    Tapping in the box will bring up the keyboard for us, which we can use to type in the problem we are reporting
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas63 366575.jpg
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  15. 15
    Once we have finished typing, we can tap on "Done"
    .
    This option is located in the lower, right-hand corner of the keyboard.
    Report a problem on Map My Run on iPhone 6.mp4-canvas67 022861.jpg
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  16. 16
    We may also choose to attach a screen shot, by tapping on the smaller box in the lower left-hand corner of the screen
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas71 016506.jpg
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  17. 17
    This will open our Photos for us, where we can locate and tap on the photo we would like to use
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas72 908255.jpg
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  18. 18
    For now, we are going to tap on "Cancel" to return to the previous screen
    .
    This option is in the top, right-hand corner of the screen.
    Report a problem on Map My Run on iPhone 6.mp4-canvas77 146285.jpg
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  19. 19
    As we can see, attaching a screenshot is optional
    .
    We may include one if we like, however, it is not necessary.
    Report a problem on Map My Run on iPhone 6.mp4-canvas80 768083.jpg
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  20. 20
    Then we will simply tap on "Send Report" to send our report
    .
    This option is at the bottom of the screen, written inside of an orange bar.
    Report a problem on Map My Run on iPhone 6.mp4-canvas84 522413.jpg
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  21. 21
    We can see a gray bar will appear at the top, with the words "Sending issue..." inside of it
    .
    This is simply informing us that our issue is being sent.
    Report a problem on Map My Run on iPhone 6.mp4-canvas88 329962.jpg
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  22. 22
    Once the issue is sent, we will be taken back to the "Settings" page
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas91 905668.jpg
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  23. 23
    We will now tap on the three, white, horizontal lines in the top left-hand corner of the screen
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas96 397926.jpg
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  24. 24
    This will open the menu bar for us, where we will tap on "Record a Workout"
    .
    This is the second option on this list, right underneath of our name.
    Report a problem on Map My Run on iPhone 6.mp4-canvas99 219018.jpg
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  25. 25
    If an advertisement appears, simply tap the "x" in the top left-hand corner to close it
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas102 898461.jpg
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  26. 26
    We will now be back to the page where we started
    .
    Report a problem on Map My Run on iPhone 6.mp4-canvas106 368748.jpg
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  27. 27
    This is a VisiHow video, and I have just shown you how you can report a problem on the MapMyRun application, for the iPhone 6
    .
    If you have any questions or comments, please put them in the section below.
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Video: Report a Problem on MapMyRun on iPhone

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Article Info

Categories : IPhone

Recent edits by: Courtney, Freya

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