- 1 Introduction
- 2 Types of data we collect about you
- 3 The bases on which we process information about you
- 4 1. Information we process because we have a contractual obligation with you
- 5 2. Information we process with your consent
- 6 3. Information we process for the purposes of legitimate interests
- 7 4. Information we process because we have a legal obligation
- 8 5. Information provided on the understanding that it will be shared with a third party
- 9 6. Complaints regarding content on our website
- 10 7. Sending a message to our support team
- 11 8. Complaints
- 12 Use of information we collect through automated systems when you visit our website
- 13 9. Cookies
- 14 10. Personal identifiers from your browsing activity
- 15 Disclosure and sharing of your information
- 16 11. Information we obtain from third parties
- 17 12. Third party advertising on our website
- 18 13. Data may be processed outside the European Union
- 19 Access to your own information
- 20 14. Access to your personal information
- 21 15. Removal of your information
- 22 16. Verification of your information
- 23 Other matters
- 24 17. Use of our site by children
- 25 18. How you can complain
- 26 19. Retention period for personal data
- 27 20. Compliance with the law
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you ("personal information") and information that could not. In the context of the law and this policy, "process" means collect, store, transfer, use or otherwise act on information.
2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.
3. We take the protection of your privacy and confidentiality seriously. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
4. We undertake to preserve the confidentiality of all information you provide to us and hope that you reciprocate.
5. Our policy complies with Canadian law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org
7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.
Types of data we collect about you
- Email address
- IP address
- Browser version (user agent)
- Information from cookies
The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information and to notify you of the basis for each category. If a basis on which we process your personal information is no longer relevant, then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
1. Information we process because we have a contractual obligation with you
When you create an account on our website or agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information. We may use it to:
- Improve customer service
- Help us respond to your customer service requests and support needs more efficiently.
- Personalize the user experience
- Use information in the aggregate to understand how our Users as a group use the services and resources provided on our site.
- To improve our site
- Use feedback you provide to improve our products and services.
- Run a promotion, contest, survey or other Site feature
- Send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
- Use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, or other requests. If a User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.
We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. For example; when a user removes or deletes his or her user account from our site.
2. Information we process with your consent
3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:
- Whether the same objective could be achieved through other means
- Whether processing (or not processing) might cause you harm
- Whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so
For example, we may process your data on this basis for the purposes of:
- Record-keeping for the proper and necessary administration of VisiHow.com
- Responding to an unsolicited communication from you to which we believe you would expect a response
- Protecting and asserting the legal rights of any party
- Insuring against or obtaining professional advice that is required to manage our website's risk
- Protecting your interests where we believe we have a duty to do so.
4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation. For example, we may be required to give information to legal authorities if they so request or if they have the proper authorization such as a search warrant or court order. This may include your personal information.
Our website allows you to post information with a view to that information being; read, copied, downloaded, or used by other people. Examples include:
- Posting an article
- Posting a comment on an article
- Posting a question on an article
In posting personal information, it is up to you to satisfy yourself about the privacy level of every person who might use it. We do store it, and we reserve a right to use it in the future in any way we decide. Once your information enters the public domain, we have no control over what any individual third party may do with it. We accept no responsibility for their actions at any time. Provided your request is reasonable and there is no legal basis for us to retain it, then at our discretion, we may agree to your request to delete personal information that you have posted. You can request by contacting us at firstname.lastname@example.org.
6. Complaints regarding content on our website
We attempt to moderate user-generated content, but we are not always able to do so as soon as that content is published. If you complain about any of the content on our website, we shall investigate your complaint. If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate. Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you. If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.
7. Sending a message to our support team
When you contact us through our website or by email, we collect the data you have given to us in order to reply with the information you need. We keep personally identifiable information associated with your message, such as your name and email address to be able to track our communications with you to provide a high-quality service.
When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.
Use of information we collect through automated systems when you visit our website
Our website uses the following three types of cookies:
Strictly Necessary: These cookies are essential to ensure basic functionality when navigating around our website. Analytical: These cookies help us understand how users view our content and use our website. Information such as; how many visits our pages receive, time of day, how long users spend on a particular page, etc. Analytical cookies help us improve our website to ensure a higher overall user experience. Functionality: These cookies help personalize the user experience by remembering various preferences set by the user.
10. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded. We record information such as your geographical location and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you. If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.
Disclosure and sharing of your information
11. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this policy), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.
12. Third party advertising on our website
13. Data may be processed outside the European Union
Our website is hosted on servers located in Canada and the EU. We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business. Accordingly, data obtained within Canada or any other country could be processed outside the European Union.
Access to your own information
14. Access to your personal information
- At any time you may review or update personally identifiable information that we hold about you, by signing in to your account on our website.
- To obtain a copy of any information that is not provided on our website you may send us a request at email@example.com.
- After receiving the request, we will tell you when we expect to provide you with the information.
15. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at firstname.lastname@example.org. Please note that this may limit the service we can provide to you.
16. Verification of your information
When we receive any request to access, edit or delete personally identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.
17. Use of our site by children
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13. If a parent or guardian becomes aware that his or her child has provided our site with information without their consent, he or she should contact us at email@example.com.
18. How you can complain
- If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in the process of mediation or arbitration.
- If you are in any way dissatisfied with how we process your personal information, you have a right to place a formal complaint with the Data Protection Commissioner. This can be done here.
19. Retention period for personal data
- To provide you with the services you have requested;
- To comply with other law, including for the period demanded by our tax authorities;
- To support a claim or defense in court.
20. Compliance with the law
Recent edits by: VC, Inukshuk, Alma