Use Samsung's Find My Mobile Marshmallow vs Lollipop vs Initial Login ... and 1 more

Edited by Jay, Eng, Maria Quinney

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Losing your phone or forgetting the lock screen password or pattern can an inconvenient occurrence, to say the least. If you're someone that keeps everything on their device or uses it frequently for personal or professional reasons, leaving it somewhere unattended for any length of time, is a definite no-no.

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Samsung, being one of the world's most popular device manufacturers, provides a solution for the above-mentioned scenarios called, Find My Mobile. An application that ships with all their mobile devices that allows the user to control their phones/tablets remotely, from anywhere, providing the service is enabled and the phone is connected to the internet.

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Using Find My Mobile is quite easy and only requires you to create an account one-time, right on the device. Once your account is active, you can set it and forget it. To locate, ring, lock/unlock, retrieve logs, or wipe your device remotely, you simply need access to an internet browser and the email/password you created on your phone. From the easy-to-use user interface you can secure your phone in the event you misplace it or it gets stolen.

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Method 1: Marshmallow

To get started you need to enable Remote Controls on your phone, as well as create a Samsung account (if it's your first time accessing).

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Once your account is created, you can leave remote controls on all the time. This will ensure you'll be able to access it remotely, in the event it gets lost or misplaced.

  1. 1
    From the home screen, tap "Apps".
    Find my mobile setup 01m.png
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  2. 2
    On the Apps screen, tap "Settings".
    Find my mobile setup 02m.png
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  3. 3
    Inside Settings, scroll down then tap "Security".
    Find my mobile setup 03m.png
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  4. 4
    From Security, tap "Remote controls".
    Find my mobile setup 04m.png
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  5. 5
    If this is the first time you're enabling remote controls, you'll need to create an account
    .
    You'll only need to do this once and remember to choose a strong but memorable password.
    Find my mobile setup 05m.png
    If you have an account created, enter your email and password to turn on Find My Mobile.
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  6. 6
    Read through the introduction screen and tap, "OK".
    Find my mobile setup 006m.png
    To skip this screen each time you enable remote controls, check the box in the lower left corner next to, "Do not show for 90 days".
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  7. 7
    On the Remote controls screen, tap the switch in the upper right corner to enable Samsung's Find My Mobile.
    Find my mobile setup 07m.png
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Method 2: Lollipop

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To begin using Find My Mobile you'll need to enable Remote controls and create a Samsung account.

  1. 1
    On your home screen, tap the "Apps" icon.
    Find my mobile setup 01L.png
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  2. 2
    From the Apps screen, tap "Settings".
    Find my mobile setup 02L.png
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  3. 3
    Inside Settings, tap the "MORE" tab, followed by "Security".
    Find my mobile setup 03L.png
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  4. 4
    On Security, tap "Remote controls".
    Find my mobile setup 04L.png
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  5. 5
    Here on the Account screen is where you'll create a Samsung account
    .
    This is a one-time thing and please choose a strong but memorable password.
    Find my mobile setup 06L.png
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  6. 6
    Next is the introduction screen
    .
    If you wish to skip this each time you enable/disable remote controls, check the little box next to "Do not show for 90 days", then tap "OK".
    Find my mobile setup 006L.png
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  7. 7
    On Remote controls, tap the little switch in the upper right corner to turn on Find My Mobile.
    Find my mobile setup 06L.png
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Method 3: Initial Login

Once you've created a Samsung account and enabled remote controls, you need to sign in and read and accept the terms and conditions.

Samsung account 01.png
  1. 1
    Open an internet browser such as Chrome or Firefox, visit Find My Mobile and click "SIGN IN".
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  • 2
    On the Sign in screen, enter the email address and password you just created on your device in the previous section.
    Samsung account 02.png
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  • 3
    Review the Terms and Conditions and click, "Confirm".
    Samsung account 03.png
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  • 4
    On the Agreement page, read through and check each section, then click "AGREE".
    Samsung account 04.png
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  • Method 4: Remotely Control your Device

    Now that you've enabled the app, created an account, and agreed to the terms, it's time to have some fun and remotely control your device. If you're continuing from the previous section of this guide, you should still be signed in. Remember to locate your device, you need to have both location services and WiFi/data turned on. The other five functions only require either WiFi or data.

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    Samsung account 00.png
    1. 1
      To locate your device, enable either WiFi or Data, and turn on location services.
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    2. 2
      Next, on your computer/tablet's browser go back to the Find My Mobile tab
      .
      To search for your device, click the navigation triangle in the upper left corner.
      Samsung account 01 1.png
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    3. 3
      Once your device is located, a notification saying, "Device found via Find My Mobile" will appear on your device.
      Samsung account 01A.png
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    4. 4
      If you lose your phone somewhere in your house or apartment on mute, the app can loudly ring your device
      .
      From the main Find My Mobile page, Click "RING MY DEVICE".
      Samsung account 02 1.png
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    5. 5
      Your phone will begin to ring and chime and display the following on the lock screen.
      Samsung account 003.png
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    6. 6
      To lock your device and protect your personal data, click "LOCK MY DEVICE".
      Samsung account 004.png
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    7. 7
      On the following window, click "LOCK".
      Samsung account 005.png
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    8. 8
      Here on the LOCK MY DEVICE window, enter a pin number to lock your device.
      Samsung account 006.png
      In addition to locking your phone, you can also; enter a phone number that can be called from the locked device, and set a custom message to display on the lock screen.
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    9. 9
      Once you enter a pin and click "LOCK", the device will display the following on your lock screen.
      Samsung account 007.png
      If you set a custom message, it will display here.
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    10. 10
      If you wish to hard or factory reset your device remotely, click "WIPE MY DEVICE".
      Samsung account 008.png
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    11. 11
      On the WIPE MY DEVICE window, click "WIPE" to Reset your device
      .
      Please remember that this will permanently delete ALL the data from your device.
      Samsung account 009.png
      For more information on backing up your device before performing a factory reset, check out Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data.
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    12. 12
      To view your fifty most recent Call Logs, click "RETRIEVE LOGS".
      Samsung account 010.png
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    13. 13
      On the following window, click "RETRIEVE LOGS"
      .
      You'll see your fifty latest call logs.
      Samsung account 012.png
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    14. 14
      After requesting your Logs via Find My Mobile, your device will display the following notification.
      Samsung account 012A.png
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    15. 15
      In the event you forget your lock screen password, pin, or pattern, you can unlock your device using Find My Mobile
      .
      Click "UNLOCK MY DEVICE".
      Samsung account 013.png
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    16. 16
      On the following window, enter the password you use to login to your Samsung account, then click "UNLOCK".
      Samsung account 014.png
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    17. 17
      Now that your device has been unlocked, the notification "Screen Unlock Via Find My Mobile", will be displayed on your lock screen.
      Samsung account 015.png
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    If you've ever lost, misplaced, or had your device stolen in the past, you'll absolutely want to make use of Samsung's find My Mobile. It's very easy to setup, and once you've enabled the app, you can leave it enabled indefinitely. As long as your device is connected to the internet when you attempt to control it remotely, you'll be able to perform the operations discussed above.

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    Questions and Answers

    I'm missing my Samsungs Galaxy S5 and desperately need and how could you help me because my service is turned off and my phone's dead now?Is there a way to track it still?

    Is there a way to track my Samsungs Galaxy S5 although it's dead?You. I can't,I guess it doesn't tell me how to retrieve my phone

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    Article Info

    Categories : Samsung Galaxy

    Recent edits by: Eng, Jay

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