Transfer Files from Samsung Galaxy S4 to PC and Vice Versa Transfer files from Phone to PC (Windows 7, Lollipop/Marshmallow) vs PC to Phone (Windows 7, Lollipop) vs PC to Phone (Windows 7, Marshmallow) ... and 1 more
Edited by Leomar Umpad, Charmed, Sadelape, Eman and 23 others
- 1 This article is part of series discussing Everything About How to Use the Samsung Galaxy S4.
- 2 Windows 10 workaround (requires internet connection)
- 3 If You're Experiencing Problems Transferring Files
- 4 How to Transfer Files with Samsung Galaxy S4
- 5 How to Transfer Files from Galaxy S4 with Samsung Kies
- 6 How to Transfer Data on Samsung S4 using AirDroid
- 7 How to Connect a GS4 to a Computer as a Media Device
- 8 How to Transfer Files Between PC and Samsung S4
- 9 How to Connect Galaxy S4 with Windows Media Player
- 10 What File Formats Does the Samsung Galaxy S4 Support?
- 11 Tips and Suggestions on Connecting the Galaxy S4 to a PC
- 12 Questions and Answers on Transferring S4 Files to PC
- 12.1 How to back up files on Samsung Galaxy S4?
- 12.2 I am connecting my S4 to my PC, but I can't find the Paste option. However I have chosen both MTP & PTP. I'm able to transfer pictures from my device to PC, but cannot transfer files from PC to device. How can I do that?
- 12.3 There is no available Samsung Kies that exists for Windows 8?
- 12.4 What is MTP & PTP and when should I use which mode?
- 12.5 Computer does not detect nor connect to the device?
- 12.6 Unsupported file on Samsung S4/File format converters from unsupported to supported formats for video on S4?
- 12.7 The Samsung Galaxy S4 says it can't find software on my PC that can recognize my device; I am using a Windows 7 PC and the phone is attached via USB cable?
- 12.8 Transferring music from cellphone to Windows media player so I can burn a CD?
- 12.9 It looked like I copied the pictures from S4 to the computer. I have deleted them from S4.. Now I cannot find the files on the computer. Any chance I can recover lost data?
- 12.10 When I plug in the USB cable, nothing pop IP on the PC screen?
- 12.11 Kies won't see my phone. Will not connect?
- 12.12 I'm switching from 32GB SD card to new 64GB SD card, need to move contents of 32GB card to PC I'm assuming this is what I ought to do?
- 12.13 Hi, thank you for willing to help me?
- 12.14 I can't move files from my computer to my phone. When I copy the file from the computer and paste it on my phone, the file was loading for so long. What will I do now?
- 12.15 There is no choice for document transfer in Kies 3. Only Music, Photos, Videos, Story Album are allowed to be transferred
- 12.16 Is there any other way to transfer files from phone to computer without using Samsung Kies?
- 12.17 Windows 8.1 comes up with a transfer error every time one tries to start a transfer. What should I do?
- 12.18 no icon appear on screen
- 12.19 Samsung Kies is a POS software program. I have to re-install it EVERY time I try to move files. That's plan RIDICULOUS
- 12.20 PC and phone don't recognize one another
- 12.21 Even when I open Kies the mac does no recognize my Galaxy S4 device.
- 12.22 Thanks, but I found what I need?
- 13 Comments
This article is part of series discussing Everything About How to Use the Samsung Galaxy S4.
The ability to quickly transfer files to and from your phone/PC is of the highest importance. It doesn't take long to eat up a large chunk of storage with a pile of videos or pictures. Not being able to dump large quantities of files would render the phone's camera useless. Below we will discuss how to move files from your PC to your phone, or from your phone to your PC using a USB cable or WiFi connection.
Your S4 phone also functions as an external flash drive, letting you save anything to or from it.
Method 1: Transfer files from Phone to PC (Windows 7, Lollipop/Marshmallow)
Method 2: Transfer files from PC to Phone (Windows 7, Lollipop)
Method 3: Transfer files from PC to Phone (Windows 7, Marshmallow)
Method 4: Transfer files from Phone to PC (Windows 10, Lollipop/Marshmallow)
Many users are having difficulties transferring files to and from an Android device using Windows 10. One of the more popular issues is the PC not recognizing the phone, even after it says the drivers have been installed. Another common glitch is the device is connected, but no files show up.
If you run into similar issues after watching Wieldy Mallard's short tutorial, or it just simply will not work, follow the workaround below to at least transfer photos and video from and to your device.
Windows 10 workaround (requires internet connection)
This requires an internet connection and bandwidth. You'll be uploading photos and videos to your Google cloud storage via the Google Photos app. After backing up your files you can download them to your PC via your Google account.
- First Read Save space using Google Photos
- Once you've fully backed up your videos and photos, sign in to your Google account on your PC and browse to Photos. Now you can download all the files you backed up inside Google Photos on your phone, individually, or as one zip file.
If You're Experiencing Problems Transferring Files
Try these steps if you are having a problem, otherwise, visit the next section for the guide.
Sometimes a problem, glitch, or other random software conflict or bug can crop up and ruin an otherwise perfect system. When that happens it can be frustrating, and often leaves people feeling like they've wasted their time. We want to make sure everyone who uses VisiHow finds a solution to their problem. So, if you're having problems, try one of the steps below to troubleshoot your connection, and then see if you're able to get your files and systems to work and sync properly.
- 1Locked phones will show 0 files.Make sure that your phone is unlocked when you connect it to your PC.
- 2This means that if you are not using your original device cable, or are not using a Samsung cable, you may not be able to connect. The most probable cause of this problem has to do with using low quality USB cables, or poorly shielded cables (low quality). Other users have reported that they are able to connect, but only with some USB cables, and not all.A very large number of users are not able to connect with third party USB cables.
- 3You can download Samsung Kies here, just make sure you read the system requirements, and install the version supported by your PC and your phone. In most cases, the latest version will be fine, but if you're intentionally running an older version of Android, you'll want to use a version that supports your device (this generally applies to power users who may be stuck - most people will want to run the latest version - if you're unsure, then use the latest version of Kies).Download and install the latest version of Samsung Kies.
- 4Microsoft offers a USB Diagnosis Tool that can be used to troubleshot USB problems. Make sure your USB ports are working properly.Make sure your USB ports are working properly.
- 5The fastest way to do this is either remove the battery, and then put it back in after about 10 seconds, or to press and hold the power button for 20 seconds, which will soft reset your phone. Note that a soft reset does not delete anything. It just closes all running apps and restarts the phone.Make sure there are no conflicting apps running on your phone.
- 6You can access the Windows Update portal here, but you'll need to be using Internet Explorer.Make sure that your PC is up to date, and running the latest drivers.
- 7Some users who have updated their Android OS will have a problem with the Qualcomm modem being changed during the update. For Android 4.3, you need to put *#0808# into the dial pad, and dial. For Android 4.2, you need to put in *#7284# and dial. Once you do that, the USB or Qualcomm USB settings should be set to MTP+ADB, or MTP. You will be able to tell if this was your problem, because you'll see that they are currently set to RMNET+DM+MODEM. Once you make the changes, select OK, and you should be able to connect.Qualcomm problems can also be a source.
- 8As a last resort, you can uninstall everything from Samsung that you have installed on your computer, and then reboot the computer. Once that is done, make sure Windows is updated. If updates install, restart. Then, once your system has rebooted, reinstall the latest version of Samsung Kies. Restart, and then soft reset your phone (take the battery out, and then put it back in and restart), and plug the phone into your computer. This should prompt the system to install drivers for your device, and allow you to connect.Uninstall all Samsung software from your computer.
- 9Thanks for choosing VisiHow!If these steps helped you solve your problem, consider giving us a +1 or sharing so that we can help more users like you solve their problems.
How to Transfer Files with Samsung Galaxy S4
There are several ways to move data between your Samsung Galaxy and your computer.
All of the methods described below will work to transfer data between your Galaxy S4 and your PC or Mac. However, depending on whether you're transferring smaller document files, or larger files, like movies, or music, you might prefer one method over another. That's why we've covered them all.
- 1Samsung Kies is a bit like iCloud, or Microsoft One, but it also provides a wide array of device features and update options, one of which is allowing you to transfer files between your computer and your Samsung Galaxy S4. This is where you can learn How to Transfer Files from Galaxy S4 with Samsung Kies.How to transfer files using Samsung Kies (short for Key Intuitive Easy System).
- 2If you haven't heard about AirDroid, it's got more than a quarter million positive reviews on the Google Play Store. Here's How to Transfer Data using AirDroid.How to transfer files between your Samsung S4 and your computer with AirDroid.
- 3This will show you How to Connect a Computer to the Galaxy S4 as a Media Device.How to connect your Samsung Galaxy S4 to your computer as a media device.
- 4This section will show you How to Transfer Files Between PC and Samsung S4.How to transfer files back and forth between your computer and your GS4.
- 5If you're a big Windows Media Player user, this will show you How to Transfer Files between Samsung Galaxy S4 and Windows Media Player.How to connect with Windows Media Player and transfer files.
- 6If you aren't sure what file formats are supported by the Galaxy S4, this section will teach you what file formats the Samsung Galaxy S4 supports.If you're having trouble opening files on your phone or computer, make sure they are supported by the device you're trying to open them on.
How to Transfer Files from Galaxy S4 with Samsung Kies
Moving media with the Samsung Kies Application is a quick and easy solution to transfer files between your Galaxy S4 and a computer.
Samsung Kies is a computer application that allows you to manage, transfer, update, and sync music, movies, photos, and other information between any supported Samsung device and your computer. This guide describes how to download and install the latest version of Kies from Samsung:
- 1This is the link you will use to Download Samsung KIES.Visit the Samsung Kies site, and download the application to your computer.
- 2This will enable you to use Kies to transfer files from your GS4.When the download completes, install the application.
- 3Your computer should automatically launch the application when your device connects, but to be safe, go ahead and launch it before proceeding to the next step. To launch Kies, simply double click the orange 'key' icon of the application, which should be on your desktop, or in whichever location you installed the application to.Launch the Samsung Kies Application.
- 5This connection should be automatic, meaning every time you plug your Galaxy S4 into your computer with the USB cable, it should connect.Your device should now be connected.
- If your device does not connect, simply swipe your finger down the screen from top to bottom, and open your 'Notification Panel'.
- Then, select 'Connected as a Camera' to transfer photos, or 'Connected as a Media Device' to transfer music and videos.
- Select 'Media Device (MTP)', which will change your USB setting.
- Now you should see in your 'Notification Panel' that you are 'Connected as a Camera', or 'Connected as a Media Device'.
How to Transfer Data on Samsung S4 using AirDroid
AirDroid is an extremely powerful App.
One of the best apps for the Samsung Galaxy S4 is known as AirDroid. It's free on the Google Play Store, and can be used to transfer files back and forth between your computer and your phone over a WiFi connection. That's right, AirDroid lets you wirelessly transfer files between your Samsung Galaxy and your Computer, for free. You can even use phone features like SMS, right from your desktop. Here's how to get started:
- 2After the installation is finished, open the AirDroid application.
- 3AirDroid will then give you an IP address to use for connecting your computer and your Galaxy S4.
- 4Open a web browser on your computer, and type the address in exactly as it's shown, which should look something like this '192.168.1.2:8888'
- 5If you are prompted for an authentication code, just check your Samsung, as AirDroid will send any authentication codes you need to your phone.
- 6Enter the code, and you'll be connected.
- 8Go to your gallery folder on the device you want to transfer files from, and then transfer them to the other device.
- Don't forget to check out all of the other cool features AirDroid has to offer, including Desktop SMS, Contact Management, and More.
How to Connect a GS4 to a Computer as a Media Device
You can use your phone as a media device or a USB storage device to transfer files from your Samsung Galaxy S4 to your PC, and vice-versa.
Follow these steps to connect your phone to your computer and use it as a Media Device:
- 1Connect your GS4 to the USB port of the computer with your USB cable.
- 2Wait for your PC to detect your phone.
- 3Once it is connected, wait for Windows to auto installed the drivers.
- 4Once the drivers are installed, your phone will let you know that it's 'Connected As A Media Device'.
- If your phone does not show this message, you will need to troubleshoot your connection. We recommend trying a different USB port, or using a different USB cable.
- Sometimes restarting your computer and / or your phone can help if your computer is not detecting your phone.
- 5Tap your Samsung Galaxy screen at the top, and drag the 'Notifications Panel' down to open it.
- 6Tap on 'Connect As a Media Device'.
- 7Tap 'Media Device (MTP)'.
- Note that older computers do not support Media Transfer Protocol (MTP). If it is not supported, or you do not have the appropriate drivers installed, tap 'Camera (PTP)' instead.
- 8On your computer, open 'My Computer'.
- 9Look for the 'Camera PTP' or 'Media PTP' icon, and open it to view your files.
- If you do not see it right away, check where you normally find USB storage devices connected to your PC.
- This is because 'Camera PTP' and 'Media PTP' act like normal USB storage devices, which means you can transfer files between your Samsung Galaxy S4 and your computer.
- If you're on a Mac, the settings are basically the same, you'll just need to look for the device on your Desktop, instead of in a folder.
How to Transfer Files Between PC and Samsung S4
Your Samsung Galaxy S4 will act as a normal USB storage device when connected as media device to your computer.
That's right. All you need to do to copy files is to just copy them, like you would with a flash drive, USB drive, or external hard drive. Here are the steps to transfer files to and from your Samsung phone and your computer:
- 1How to transfer files from your Galaxy S4 to your computer
- Go to My Computer.
- Open your Media Device.
- Select the files you want to transfer.
- Right click on them and select 'Copy' or press 'Ctrl + C' on your keyboard.
- Navigate to the directory on your computer where you want to save the files you've copied from your phone.
- Right click on an empty space in the folder you want to save them to, and select 'Paste' or press 'Ctrl + V' on your keyboard.
- 2How to transfer files from your computer to your GS4
- Go to the folder where your files are saved.
- Select the files that you would like to transfer.
- Right click on them, and select 'Copy' or press 'Ctrl + C' on your keyboard.
- Go to My Computer.
- Double click your phone's media device.
- Select the folder where you would like to save the files.
- Right click on an empty space in the folder where you want to save the files, and select 'Paste' or press 'Ctrl + V' on your keyboard.
- Note that you will need to make sure you either have enough memory on your device, or that you're transferring files to your SD card (make sure it has enough memory too). If not, the files will not transfer, because there won't be enough space for them.
How to Connect Galaxy S4 with Windows Media Player
You can also sync your Samsung phone with your Windows Media Player to sync music files, video, and photos or images from and to your phone.
Windows Media Player offers a wide range of music, photo, and video support. It also works well with Android devices, and in particular the as the Samsung Galaxy S4.
- 1If you already have it, you should make sure your version has been updated to the latest release. Here is where should Download Windows Media Player.Visit Microsoft's official site to download and install Windows Media Player.
- 2Connect your GS4 to the USB port on your computer, using your USB cable.
- 3Wait for your PC to detect your phone.
- 4Open Windows Media Player, and you can start syncing your music and video files between the computer and your Samsung Galaxy.
What File Formats Does the Samsung Galaxy S4 Support?
You can copy anything between your GS4 and computer, but depending on the version of your operating system, and the installed applications, you may not be able to open it.
This is a common question, but one where the answer depends very much on what you're trying to do. For example, if you just want to copy files, there are no limitations. You can copy absolutely anything between your computer and phone. Archives, Backups, Documents, Email, Games, Images, Music, Photos, Programs, Video, and whatever else you can think of. In this case, you're just using your S4's memory, or SD card, as an external hard drive or USB drive. What you copy doesn't matter, because all you're doing is copying it.
On the other hand, maybe you're a Mac user, and you have a Quicktime MOV file that plays on your computer, but won't play on your Samsung. In this case, you'll need a specific application type to open the file on your phone. Other times you might have a file that works fine on your phone, but can't be opened on your computer, in which case you'll need the right application on your computer.
However, encountering a file type that you can't use should be the exception, and not the rule. Both the PC and the Samsung GS4 support a wide range of similar file types. So does the Mac, though there are some big differences between the two. This is why we've put together a list of file types normally supported by both your PC and your S4. For Mac users, you probably already know that some of these, like WMV, won't work on your Mac without third part tools like the VLC Player.
File Types the Samsung Galaxy S4 Supports:
- Music files in the following formats: mp3, m4a, mp4, 3gp, 3ga, wma, ogg, oga, aac, and flac
- Image files in the following formats: bmp, gif, jpg, and png
- Video files in the following formats: 3gp, mp4, avi, wmv, flv, and mkv
- Document files in the following formats: doc, docx, xls, xlsx, ppt, pptx, pdf, and txt
If you're having problems with file types not being supported by one or both of your devices, you can try these steps:
- 2Chances are that it will be supported on one of your devices, even if it is not supported on both. To use the example of a MOV file again, any Mac or PC with Quicktime installed will have no trouble playing this file, even if your GS4 won't support it natively.If a file type won't work on one device, transfer it to the other.
Tips and Suggestions on Connecting the Galaxy S4 to a PC
- If your PC does not detect your Samsung phone, try another USB port. If that does not work, test your USB cable on another device to make sure it is functioning properly.
- Always make sure your computer and Samsung phone are free of viruses. Otherwise you can spread the virus from one to the next, and potentially infect other devices too.
- Never remove your Samsung Galaxy S4 while a file transfer is in process. Doing so can corrupt the files on both devices, destroying your file in the process.
- There are other applications that can be used to perform file transfers. One notable app is June Fabrics PdaNet, which is a USB Transfer App.
- The amount of time it takes to transfer a file will depend on the size of the file, and the version of your USB port. Larger files will take longer, and smaller files will be faster. Likewise, older USB ports will be slower, while newer ones will be significantly faster.
Questions and Answers on Transferring S4 Files to PC
How to back up files on Samsung Galaxy S4?
Files get lost for different reasons, so it is important that you always make a backup. There are several ways to make a backup, and one of the most recommended is to use the Kies software. This will allow you to back up your important files and sync them with your computer.
- Download the Kies installer with your S4 connected to your computer by a USB.
- Basic information will be provided when the download is successful.
- Click on the tab that says "Backup or Restore" and opt for the files that need to be backed up.
- Reminder: Do not power off your phone during the process.
To create a backup, you can simply go to your phone settings, then go to privacy, from there you could find the option to create a back-up of your phone.
There is another way to create back up, but you will need a software called Kies and a computer. First is install the latest driver in your computer of your phone, and download the Kies application for your computer and connect your phone using a USB cable.
I am connecting my S4 to my PC, but I can't find the Paste option. However I have chosen both MTP & PTP. I'm able to transfer pictures from my device to PC, but cannot transfer files from PC to device. How can I do that?
Well, you can try pressing Ctrl + C and Ctrl + V to see what happens. You can also drag the file from your PC to the Pictures folder or the memory card in your Samsung Galaxy S4. Either of the two should work. Also, when you save it on the memory card, it will be on the external memory of your phone. Hence, check there. If you save it in the Pictures folder, you are more likely to find it on the internal memory of your phone, right in the Pictures folder where you saved it.
See more questions like this: I need to transfer long recordings to my PC
There is no available Samsung Kies that exists for Windows 8?
Samsung Kies is also available for Windows 8. You can download the version compatible with your Windows 8 computer at Samsung Official site for Kies download and Kies 3 Download. Windows 8 requires the Media Feature Pack by Microsoft. This pack includes Windows Media Player and the required software.
The PC version of Kies available from Samsung's site actually supports Windows XP, Windows Vista, Windows 7 and Windows 8 operating systems. See system requirements here:
You can get the latest version of Kies from Samsung's site here.
What is MTP & PTP and when should I use which mode?
By acronym meaning, MTP is Media Transfer Protocol, while PTP is Picture Transfer Protocol. MTP allows transfer of other media files from your Galaxy S4 to your computer while PTP only allows for the transfer of pictures. In a sense, MTP is the upgraded and improved version of the PTP, so whenever possible always make sure to use MTP. Older computer devices do not support MTP, so you can only use PTP with them. PTP should only be used when MTP is not supported by the device.
Well here the meaning of that;
- MTP means MultiMedia/or Media Transfer Protocol
- PTP means Photo Transfer Protocol
The MTP can be used when transferring files such as video, musics, and images in your gallery. However the PTP is used to transfer photos which is directly captured from your phone or device.
Computer does not detect nor connect to the device?
Problem with the USB cable
If your device is not detected by the computer, you need to check on these possible causes:
- . The USB cable may not have been properly inserted to the computer or to your Samsung Galaxy S4. Make sure that you securely insert the USB cable into both terminals in order to initiate the connection. Also, see to it that you have a working USB cable. If your Galaxy S4 will charge when connected to the computer, then the USB is good; if it does not, replace the USB cord with a working one.
- . The problem may also be with your computer or with your Galaxy S4's USB port. Make sure that other devices can connect to your devices using the same ports. You also need to check for impurities and dirt on both of the ports, as these foreign materials can interfere with the connections. If you notice dirt on any of the ports, gently remove it with a small stick.
- . If your computer does not have the drivers for your phone, download and install Samsung Kies on your computer. Upon opening, connect your computer and phone using a USB cable. Samsung Kies will automatically install the right drivers for your Galaxy S4.
If you're device does not connect to your computer then the faulty might be the cable, be sure that the cable you are using is 100% original to avoid errors while doing something. You can replace it eventually by going to any Samsung store and buy a cable that is compatible for your device.
Yes, depending on the cable you are using it can have a bad affect on the ability to make transfers on your device. When you are in fact using a chord dedicated to only charging the computer will not detect your device.
Also ensure that you go to settings>>>my device>>>developers options>>>>select USB debugging which will allow your device to connect to the computer
Unsupported file on Samsung S4/File format converters from unsupported to supported formats for video on S4?
Audio formats supported
By default, Samsung Galaxy S4 has these supported media file types:
- - MP3, AAC, AAC+, eAAC+, FLAC, WMA, WAV, AMR, OGG, MIDI
- - MPEG4, H.263, H.264, DivX, XviD, WMV, AVI, 3GP, Flash Video
If your file is not supported, you can convert your unsupported file to a supported one by downloading and installing file converters on your computer. You can also check on this in-depth article on Convert Media (Video/Audio/Photo) Files from one format to another + Other useful features using your computer. You can also search for MX Player on the Play Store or download it straight from the mobile web. MX Player supports all of the popular video formats. Before converting your file, try to use MX Player and see if the application reads it. This way, you won't go through the hassles of transferring and converting files.
There are a variety of audio formats that are possible to play using your Samsung Galaxy S4. However, there are still some formats that the said device can't support. You can try downloading from the Play store the application called MX player. This application supports almost all of the common formats of audio and video. If you don't want to it, then you can try to convert it in your computer and transfer it to your phone.
The Samsung Galaxy S4 says it can't find software on my PC that can recognize my device; I am using a Windows 7 PC and the phone is attached via USB cable?
If your computer cannot find the right drivers from your phone, download and install Samsung USB Driver to your computer. Once installation is complete, connect your phone to your computer and your computer should find the right drivers for your phone. You can also download Kies and follow the instructions on How to Transfer Files from Galaxy S4 with Samsung Kies earlier in this article for more detailed tips.
See more questions like this: Hi I have a video on my S4 that is 2gb. I want to trim this and rotate
Transferring music from cellphone to Windows media player so I can burn a CD?
I plugged in my USB and all the music came up, BUT it won't let me put on burn list and goes away when I unplug. Yet on the other computer in the household, I'm assuming with WiFi, it took all the songs off the phone and will let me burn them onto a disc. I tried the Kies air and it only goes so far and then stalls. I have over 650 songs on my phone. I need to get these songs on both computers so I have double the backup
Instead of burning it straight from the phone memory, transfer the files to your computer first and then burn the files from your computer onto a CD.
As part of copyright protection, some music files are restricted from being shared wirelessly so copying them through a USB cable would be a feasible option. Once all music files are copied from your phone to your PC, then you can now proceed with the burning your files to the CD for backup purposes.
I suggest you copy paste the songs from your USB and save them all on your computer first. Now instead of using Windows media player to burn your music, use a program called CDBurnerXP. You can download the program here.
It looked like I copied the pictures from S4 to the computer. I have deleted them from S4.. Now I cannot find the files on the computer. Any chance I can recover lost data?
It looked like I copied the pictures from S4 to the computer. I have deleted them from S4.. Now I cannot find the files on the computer. Any chance I can recover lost data?
Yes you can recover it, but in order to do that, you will need a software called Dr. Phone for Android installed in your computer. To download it simply go here and download the file http://www.android-data-recovery.org/android-data-recovery choose free trial. After downloading installed it and run the software, and connect your phone via USB cable.
On your device you need to enable debugging mode, to do it follow instructions bellow.
- All versions of Androids 2.3 or earlier: go to "Settings" tap "Applications" tap "Development" and < Check> "USB debugging"
- All versions of Androids 3.0 to 4.1: go to "Settings" < tap > "Developer options" and< check >"USB debugging"
- All versions of Androids 4.2 and up: go to "Settings" tap "About Phone" Tap "Build number" till you get a note "You are under developer mode" < go back to > "Settings" tap "Developer options" and < Check >"USB debugging".
Now if you still get an error on the software about debugging try to disable it and restart your device. Ten just follow instruction on the software, click OK to scan your device data. Sometimes it may take long but wait patiently. Once its done scanning you can now then see the files that are deleted, you will just to select the files you wish to be recovered to your phone and your done.
When I plug in the USB cable, nothing pop IP on the PC screen?
File transfer from Samsung S4 to PC
You will need to turn on the USB connection on your S4. You will see it on the notification bar once you plug it in. It will look like this:
Turn it on and your computer will recognize it.
This can be due to the driver problem of your device connected to the PC. Once your device is connected look at your phone and you will see some options on how does the phone connects to the PC. Simply choose the USB device storage or something similar. The, it will install a driver in your computer. Now, once installed download the application Kies and install it in the computer. Run the Kies software and look for the troubleshoot device driver to let the Kies update your device driver in your computer. Once the update has finished, restart your computer. Then try to connect it again and you can fully manage your files in your computer using the Samsung Kies Software.
Kies won't see my phone. Will not connect?
When I plug my phone in, Kies doesn't recognize my phone
Which model Samsung phone do you have? If you have a higher end smartphone, like the Note3 or one that has the updated 4.3 Jelly Bean firmware, you'll want to use the latest Kies 3.0 software found here:
It could also be a case of the USB drivers not installing correctly. If you have an older Kies version, I would suggest upgrading to Kies 3. You might go through errors during the setup process, but just continue to allow the drivers to install. This has worked on my Note2 while it was still on 4.1.2 firmware.
If all this failed, try using a different USB port on the back of your computer or changing the USB cable. Sometimes it's the little things we miss.
I'm switching from 32GB SD card to new 64GB SD card, need to move contents of 32GB card to PC I'm assuming this is what I ought to do?
I'm open to suggestions but mostly, I'm nervous about losing key info so need to be careful/
Yes, the best way to this is through your PC. You'll need a microSD USB card reader for your PC. They are fairly inexpensive and can be picked up at any online retailer, like Amazon or Rakuten. Here's one you can check out:
You basically just copy the contents of the 32GB card to your PC using the reader and then transfer them back onto the 64GB using the same reader.
Hi, thank you for willing to help me?
My Galaxy S4 can not connect to my PC even though I have Kies 3 installed on my PC
During the Kies 3 installation process, did the drivers install correctly and recognize the S4 device at any time? You may need to uninstall and reinstall Kies to fix this.
You can also try using a different USB cable or connecting to a different USB port on your computer to see if there's any damage to either components. It is recommended that you use the ports located at the back of the computer for better compatibility.
I can't move files from my computer to my phone. When I copy the file from the computer and paste it on my phone, the file was loading for so long. What will I do now?
There are many reasons why you are having problems with copying files from your computer to your phone. If the transfer process is slow, try checking these fixes:
- Download the latest drivers for your phone on your computer. Your computer may not have the updated drivers for you're your phone. You can download and install Samsung USB Drivers or Samsung Kies, so your computer will automatically install the correct drivers for your phone.
- Make sure that your phone has enough memory to store the copied file completely. Your phone may not have enough space to fit in the file that you are pasting from your computer. Check if the remaining storage capacity of your phone is greater than the size of the file that you are copying.
- Check for the size of the file being transferred. The size of the file that you are copying into your phone determines the time it takes for the transfer to be done. If you are copying a large file such as a Blue-Ray copy of a movie, then do not expect for the transfer to be completed right away. Take a break and come back 30 minutes after to see the status of the transfer.
- Check your USB transfer speed. If you have an old USB port on your computer, then transfer rates are significantly slower when compared to USB 2.0 and USB 3.0. If this is your case, you may need to wait for a few minutes before the transfer is completed.
There is no choice for document transfer in Kies 3. Only Music, Photos, Videos, Story Album are allowed to be transferred
Kies 3 does not support for transfer of other files except for the multi-media files and Story Albums. However, there are still other options of transferring these files and all of the popular ones are instructed on this article. Check on the other ways of moving files like transferring them to the micro-SD card, or using a USB cable to transfer files from your phone to your computer.
Is there any other way to transfer files from phone to computer without using Samsung Kies?
There are various of ways that you can transfer your files from phone to your PC. Not to mention, without using your Samsung Kies. You can do it like in: Using card reader, Attaching to your email, Wireless transfer and directly connect the phone via USB to the computer.
To start of, let us talk about the attaching in on your email address. Basically, it just the same as how you are composing and email address on your phone and attache those files with it and send it to your self or to your other email address. Just take note that there is a limit of attaching files per composition, that is only up to 25Mb. Beyond 25Mb would be another composition on your phone. Once you have send it to your self, go to your computer then download the attachment on your computer and saved then view all you want.
Using SD card reader. This are very cheap adapter that you can purchase from any electronic store to insert your SD card and have the computer read it. However, your files that are in the phone's internal memory will not be included. Just take the SD card out from the phone then insert it to the card reader. If you have a Laptop that has an SD card slot then you can disregard purchasing a card reader.
Transferring over WiFi. You can simply download an application from your Google Play store to transfer wirelessly. Download the application called WiFi File Transfer, this application is just free but has a limit transferring. You can only transfer files that are less than 5MB and must not be larger than 5MB. Both devices should share the same local network.
Connecting your phone via USB to your computer. You just need to have your phone ready and connect the phone to your computer via USB and select Storage mass on your phone and go to your computer and look for the removable and transfer files from phone to computer.
Windows 8.1 comes up with a transfer error every time one tries to start a transfer. What should I do?
I am not sure which error message that you are encountering when you are trying to transfer files from your Samsung Galaxy S4 to your Windows 8.1 PC. This is a normal problem with Windows 8 Operating System that the Windows firewall is prohibiting you to transfer files from one device or the other, not just by your Samsung phone but also with other devices as well. What you can do is to check the firewall then set your public firewall to off, instead of having them to allow access.
If you have the same problem upon disabling the Windows public firewall, you can re-install the Windows Operating system as there might be a problem with the SFTP/SCP. For you to check also if this is not an issue with your phone and to isolate it, try to transfer some files to a different computer. If you have friends with Windows 8.1 as well, you can ask for a favor to try it on their computer and see if you are able to transfer.
If you wanted to transfer some files from your phone to your computer. You can also do it via email and Bluetooth, Although transferring using email has a limited file attachment of 25MB per composition and if you exceed it would be another composition. For Bluetooth, you just need to pair your computer and the phone for them to talk with each other and be able to transfer files from one or the other.
no icon appear on screen
""I have downloaded the Samsung Kies and still no icon appear on screen""
If you already downloaded the Samsung Kies for your computer, you need go to your downloads folder and look for the installation to run it. During the installation, in the final step you will see there a box that would say create shortcut to desktop then check the box and click on finish for it to create a short cut. If you already installed the Kies and did not make a shortcut during the installation, you can create a shortcut instead. You can do it in two ways on how you can make one, simply follow the steps below:
- 1On your computer, click the start button then go to the All Programs.
- 2Look for the folder named as Samsung or Kies.
- 3When you click the Samsung Kies folder, you will see there the Kies icon
- 4Click the icon and hold it then drag it to your desktop screen to have a shortcut on it.
You can simply launch the app as well from the folder where you found the app. Here is another way for you to make a short cut of the program.
- 1On your computer, click the Start button and go to the Computer.
- 2Open the Local Disk on under computer or the Drive (C:)
- 3On the list of folders, open the Program Files folder on screen
- 4Look for the Samsung Kies folder and open it.
- 5Right click it and click the create a short cut.Once you found the folder, the Kies launcher with orange color.
- 6Once you have created a short cut, simply cut the one you made and paste it on the desktop screen to have it visible whenever you boot your computer.
Samsung Kies is a POS software program. I have to re-install it EVERY time I try to move files. That's plan RIDICULOUS
Every people has its own opinion about certain products to which they were not satisfied nor being satisfied to what they bought. Each people has it's own pros and cons for each product that they have. You need to take some consideration that it might not be the problem with the Samsung Kies you downloaded and installed on your computer. If you think that this is a problem with the Kies, you can copy the installer and install it on another computer and do the usual stuff if you encounter the same problem to know if the problem is with the computer or the Kies. You can ask a favor from your family or closest friends to know the cause why you keep on having the same issue upon transferring files using the Kies.
If you encounter the same issue, you can simply contact Samsung support (Contact number varies from which country you are). For contact, you may go to this link for support http://www.samsung.com/us/support/contact
PC and phone don't recognize one another
If the phone is not being detected by the computer when you plug it in, you need to consider a possibility that there might be a security or something might cause that the phone and computer is not recognizing each other. What you need to do is to isolate things to figure out which is the cause of this problem. Here are the things that you need to do:
1. Check Drivers. Normally, the drivers for the phone can be installed by simply plugging the the phone to the computer and it will automatically be installed on your computer. Since the phone and computer is not recognizing each other, you can download the Samsung Drivers from this LINK.
2. Try to shut down the computer and the phone. While the computer is turned off, turn on the phone then boot the computer up then wait for a couple of minutes and see if the computer would recognized the phone. You would notice a message near the time where it indicates that the phone is being recognized or not.
3. Try to boot your computer to safe mode and check if the phone is being detected or not. If the phone is being detected, then it should install everything what you need (Drivers only).
4. Try another USB cord as the cord you are using might have an issue at some point. If you do not have a spare one, you can simply call a friend and borrow or purchase one from an electronic store as this come in very cheap price.
5. Try to turn off your computer's firewall and the Anti-virus as it may be the cause of the problem why the two devices are not talking with each other. If you are afraid of getting virus while both are turned off, it is best that you turn off the WiFi on your computer or the internet then check if the phone is being detected.
6. If all else fail, I suggest that you try another computer and see if the phone can be recognized that way. If it does then there is a problem with the computer to it's security features (Specially for multiple security like 2 Antivirus, Firewall and etc.). If you encounter the same issue that the phone is not being detected then the issue falls in your phone that you need to take it from an electronic repair center for check up and resolve.
Even when I open Kies the mac does no recognize my Galaxy S4 device.
Macintosh computer does not come with Anti-Virus as it has it's own security features that is built-in to computer. What you can do is do uninstall then re-install the Samsung Kies that you have downloaded for your Macintosh computer. Try also to restart the phone and computer then plug and re-plug the phone. You can also use a different Macintosh computer and check if it detects the phone. The steps above from 4 to 6 can be applied to Macintosh computer for you to isolate the problem and know the cause of the problem why it is not being detected.
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