Properly Issue Guest Room Keys to Hotel Guests in a Hospitality Business

Edited by Hotelier, Robert, Eng, DeleteQnA

Hello, and thank you for using VisiHow. In today's tutorial, we will discuss how to issue a guestroom key as a hotel receptionist.


Steps

  1. 1
    One thing that we need to remember when issuing a guestroom key is that we can either issue a new key or a copy key. Any time that we are issuing a key to a guestroom in which a new guest will be entering, meaning that one guest has checked out and a new one will check in, we need to issue a new key.
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  2. 2
    If we're issuing a second key for the same room, we can issue a copy key. If the guest has lost their keycard, we should probably issue them a new key as well if they do not have possession of the old card. In this case, when the guest inserts the new keycard into the door, the old keycard would become invalid. This is for the guests own security.
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  3. 3
    Another thing we need to remember is that there may be a limit on the number of keys we can issue for the same room. For example, a maximum of 4 or 5 keys may be the limit for one room. To have more than 5 keys, we may need to cut a new key for the same guest room.
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  4. 4
    We should also issue a key only for registered guests. This is why it is important to have all of the occupants of the room registered to the room, because if there is a key that is misplaced or forgotten, we then would be able to issue the key for guests that have been registered to the room.
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  5. 5
    We need to place the keys in a key packet. This usually looks like a small folder, and we need to write down some information as well. We need to write down the room number, and perhaps the departure as well. This may or may not be needed, and we may only need to write the room number on the key packets. There will likely also be a blank space for the guests name, but we should not (for security reasons) write down the guest's name and room number. This is usually why "name" is left blank and only the room number is written on the key packet.
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  6. 6
    When we issue a key to the guest, we can write the full room number. For example "1213", in which perhaps the first two numbers are the floor number and when the guest arrives on this floor they will look for the entire number for their room. We should state only the floor number and should not announce the guests room number, especially in a crowded lobby. This is for the guests own security. When we hand the key packet with "1213" written down, we can say something like "Mr. Smith, your room is on the twelfth floor."
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  7. 7
    This concludes the tutorial on issuing a guestroom key in a hotel. If you have any questions, comments, or suggestions, please leave them in the space below.
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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Robert, Hotelier

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