Know What to Ask Hotel Guests When Making Restaurant Reservations for Them
Edited by Hotelier, Amanda, Eng
Hello, and thank you for watching VisiHow. Today, I'll explain to you what kind of information you, as the concierge, need from a guest in a hotel when they ask you for a restaurant reservation. Let's look at what kind of information you need to be taking from that guest in order to expedite the reservation and confirmation process.
- 1When a hotel guest asks for a restaurant reservation, the first thing to do is find out where they would like to go. There may be an additional step involved in here, which will be providing recommendations. We will be covering providing recommendations in another video. When the guest makes a decision, we need to make sure we know which restaurant the guest would like to go to.Advertisement
- 6Provide a confirmation card to the guest that outlines the date, time, location, number of people and name on the reservation. We can keep this card with the concierge at the concierge desk if the guest has gone out and will be returning later. Alternatively, slide the card under the guest's hotel room door.
- 7This does conclude today's tutorial on what information you as a concierge need from a guest when they request a restaurant reservation. If you have any questions, comments or suggestions, please leave them in the space below.
Video: Know What to Ask Hotel Guests When Making Restaurant Reservations for Them
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Categories : Hospitality Industry
Recent edits by: Amanda, Hotelier