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My Galaxy Note4 refuses to recognize my 4-digit password or pin code to unlock the screen. I do not want to factory reset until I have backed up my data, especially family videos and voice recordings?

I believe that I have the WiFi, Bluetooth, and data usage OFF. Can I undo or eliminate the password since it won't accept it anyway.

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Fingerscan disappeared and back up password don't work?

How can I reset my Note4 without losing any data?. I have tried: Android device manager. I think it was caused by: No idea

Reset the Note4 trying the soft reset method first. If that does not work you will need to perform a factory reset and enable the fingerprint scanner again.

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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