Edited by Melsan, Alma, Eng, Maria Quinney and 12 others
Questions and Answers
WHAT DO I DO I HAVE TRIED DIFFERENT THINGS?
WE HAVE FORGOTTEN THE EMAIL AND PASSWORD AND WE HAVE GOTTEN THE TOO MANY ATTEMPTS MESSAGE
What you are going to need to do once you have forgotten your password and email for your device is perform a Hard Reset on your device. When performing the Hard Reset the device will lose all of its memory and also will no longer require you to have to enter a password to get into the device.
Also with this device I would need to know the name in order to be able to give you the proper information in regards to how to Hard Reset the device:
Generic steps for a Hard Reset
-Power off device
-Hold Volume up + power
-On the boot menu release the buttons
-Use the volume keys to highlight the Factory Reset option
-Press the power button to make the selection
-After this use the volume buttons to highlight the reboot device option
-Press the power button to make the selection to reboot your device
This will reset all data on your device causing you to no longer need a password to enter the device
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Categories : General Android Mobiles & Tablets
Recent edits by: Jay, DeleteQnA, Breeze