Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

To turn off the Screen Lock it says 'Turned off by administrator, encryption policy or credential storage'. I don't know where to go to do this. Can you help me?

Need to know where to go in Samsung 5 for administrator to turn off screen lock

Answer: For problem of disabled by administrator on S5. Go to setting > Security > Device administrators > Then you can disable all or select Android phone. This should help.

I can't switch it from entering a pin # to just a swipe since I switched it to a pin?

I just wanted to switch it back to being about to open my phone using the swipe, but it says that I've disabled the swipe when I put the pin # code on....

You can learn about changing it back to swipe here:

• How_do_i_turn_off_my_password_to_my_samusung_galaxy_5s
• Change Galaxy S5 Lock Screen

None, it is greyed out and cannot select?

When trying to remove pin from lock screen. I have tried: The instructions provided

Once you have gone into Settings and under Security, cleared the credentials then your options will no longer be greyed out.

More questions and answers on this topic can be found here: My son locked himself out of his S5 and I do not want to wipe it clean, is there another way to re-open it

If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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