Hard reset your Samsung Galaxy Grand

Edited by Lister Jhan Dugho, Joely, Eng, Grimm and 23 others

If you forgot your phone's password and you are not connected to the internet, then you will need to Hard Reset your phone. If you want to format your phone without putting too much effort in deleting files, you can also refer to these steps. If your phone is unresponsive or frozen. You can perform the steps below to solve the said issue.

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Performing a Hard Reset? Read This Section First

  1. 1
    This process can usually take awhile, it is recommended to first charge your device.
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  2. 2
    If possible, backup your data and remove the SD card (if applicable) as performing a hard reset will wipe all data.
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  3. 3
    It is impossible to recover your data on the Samsung Galaxy Grand after doing a format or hard reset.
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Hard Reset your phone using Android Recovery

  1. 1
    Turn off your phone.
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  2. 2
    Press and hold the 'Home' and 'Volume Up' buttons first. Continue holding them and press and hold down the 'Power' button.
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  3. 3
    Wait until your device vibrates.
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  4. 4
    Once you see the Android logo, release all the buttons.
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  5. 5
    Now you are in your phone's recovery mode.
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  6. 6
    Use the volume up to scroll up, volume down to scroll down and power button to select.
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  7. 7
    Select the "Wipe data/Factory reset".
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  8. 8
    Select the "Yes -- delete all user data".
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Reset your phone through your phone's settings.

If you find your device to be a little unresponsive and needed you can:

  1. 1
    Turn off your phone by pressing the power button for about 8-10 seconds.
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  2. 2
    Continue holding the power button and let go when the Samsung logo appears.
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  3. 3
    Once your device boots up, go to settings.
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  4. 4
    Select "Backup and reset".
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  5. 5
    Tap the "Factory data reset".
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  6. 6
    Tap on "Reset Device".
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  7. 7
    Select "Delete all".
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You can also try this.

  1. 1
    Go to the Phone/Dialer app and enter the following code: "*2767*3855#" (without the brackets).
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  • 2
    Performing a "Factory Reset" will ERASE all user data on your device.
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  • 3
    Once the "Factory Reset" is complete, your phone will reboot.
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  • Tips Tricks & Warnings

    • This method will erase all stored data and files on your phone. This will include your contacts stored on your phone and messages.
    • Copy all your contacts to your SIM or copy all important files or data to your computer. This will serve as your backup.
    • Before you reset your device make sure that you have disabled the SD card encryption setting disabled.
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    Questions and Answers

    I have a Samsung Galaxy Grand 2 g7102. I need to Hard Reset it?

    Safe mode appears on the screen, and I am unable to use downloaded apps.

    Your problem is that Safe Mode appears on your Samsung Galaxy Grand 2's screen and you are unable to use downloaded apps. This is just normal. You won't be able to use your downloaded apps from Google Play Store if safe mode is enabled. With safe mode enabled, all of your downloaded games will be temporarily disabled. Performing a Hard Reset will delete all of the data on your phone, so before performing a Hard Reset, I would advise you to disable safe mode first, then decide if you still want to Hard Reset your phone.

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    To disable safe mode, simply do the following. 1. Press and hold the power button on your phone until restart option appears. 2. Select Restart, then tap OK. 3. That's it. Safe mode will be disabled after your phone restarts.

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    If after disabling safe mode and you still want to Hard Reset your phone, please do the following. 1. Turn off your phone. 2. Press and hold volume up button, home button and power button simultaneously until Samsung logo appears. 3. Wait until the recovery menu appears, then navigate to "wipe data/Factory Reset" using the volume keys, then press the power button to confirm. 4. Select "yes", then hit the power button again. 5. Wait until wipe is complete, then select "reboot system now" and power button again. 6. That's it. You have now successfully Hard Reset your phone.

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    Home key on my Samsung Duos Galaxy Grand is inactive & forward & reverse light is not coming up?

    When I would like to come back to home position and if I press the home key button, it is not working, i.e. there is no action taking place. Also, the side display keys are not ON.

    Hard Reset your Samsung Duos Galaxy Grand. If this does not fix your problem then you have an LCD panel or hardware issue with your phone. You can go into the Settings and hard reset without having to use the home key.

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    I have Galaxy Grand 2 but it doesn't install the applications such as WeChat or other applications, when I am trying to install it a message shows up, it says install blocked and it says for security your device is set to block installation of applications not obtained from Google play

    I have Galaxy Grand 2 but it doesn't install the applications such as WeChat or other applications, when I am trying to install it a message shows up, it says install blocked and it says for security your device is set to block installation of applications not obtained from Google play. I went to my settings menu and tried to open the security icon and also it shows that unfortunately, settings has stopped

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    You have to enable the "UNKNOWN SOURCES". Go to Settings >Security>Unknown Sources and enable it.

    Hello, I have forgotten my pin so I was just wondering if you would be able to help me?

    Hello, I have forgotten my pin so I was just wondering if you would be able to help me?. I have tried: Gmail only. I think it was caused by: Changing pins every day

    Why are you changing pins every day? OK so if you can't choose Forgot Password and use your Google Account you will have to hard reset the device to access it. If you have a phone with Lollipop or Marshmallow OS then you will need to flash new firmware on the device to set up a new Google Account.

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    Will Hard Reset restore the previous OS shipped with the mobile originally?

    Hi, my Samsung SM G7102 was updated to Android 4.4.2 but it can't work properly. it keeps restarting, no WiFi, no data connection. Can I use the Hard Reset to restore it back to the previous OS?

    Yes, it will restore the previous OS. The operating system resides in your phone's ROM, which means it can't be changed other than with an OS update, or by flashing an app to it. So when you Hard Reset your phone, all of your data will be wiped, except for the OS.

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    Then, the phone will be reset to the factory default settings, using the OS stored in the ROM. It will be like new, with none of your personalized settings or data. Keep in mind that this means all of your data on the phone will be wiped.

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    If you want to keep data, you'll need to backup your files. To do this, you should use Samsung Kies. If you haven't used this program on your PC before, follow the steps below:

    1. 1
      On the PC desktop, open your web browser.
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    2. 2
      Go to the Samsung Kies website.
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    3. 3
      Click on the 'Kies Download' button, under the 'Downloads' section.
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    4. 4
      When the file is downloaded, open it.
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    5. 5
      Follow the setup to install the program.
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    6. 6
      Once Kies is installed on your PC, run it.
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    7. 7
      Now plug your Galaxy S3 into the PC.
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    8. 8
      Wait for the program to identify your phone.
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    9. 9
      On Kies, click on the 'Backup/Restore' tab.
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    10. 10
      Click on data backup.
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    11. 11
      Check the box next to 'Select all items'.
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    12. 12
      Click on the backup button, on the top right side of the program.
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    13. 13
      Your contents are successfully backed up.
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    If you need any extra help, let us know in the Q&A section.

    Dear sir, I was updating my Samsung Galaxy Grand 2 software, mistakenly I have plugged out USB cable, after that my cell is dead I have tried many times to boot it up but always failed no response from cellphone. Then I decided to take it to any expert but he said this is hardware problem you have to change it's motherboard, so please help me, what I have to do. Fault no power on and no connectivity with computer and charger?

    Dear sir, I was updating my Samsung Galaxy Grand 2 software, mistakenly I have plugged out USB cable, after that my cell is dead I have tried many times to boot it up but always failed no response from cellphone. Then I decided to take it to any expert but he said this is hardware problem you have to change it's motherboard, so please help me, what I have to do. Fault no power on and no connectivity with computer and charger

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    If it is not charging, get a new fully charged battery and put it in the device. See if then you can go through the hard reset process. My motherboard fried on my device and you can get them for about $30 and repair with a tech for another $100 or so if you do not feel confident doing it yourself. You should never attempt a hard reset unless the phone is fully charged.

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    See more questions like this: My Samsung Galaxy is getting very slow to restart more than 15 minutes then it sometimes stuck for a while to do some actions

    What will happen if I delete all the memories?

    Whats the use of deleting the memories?. I have tried: Tried everything. I think it was caused by: Don't know

    Deleting everything clears off your phone. In order to hard reset your device, you will delete all the data and fix any small firmware issues.

    See more questions like this: I did all the steps to my Grand Prime, but it still won't load past the logo screen

    Can't on my HP because it was on and off automatically for 6 hours and still going on.

    Hi, when I turn my phone on, it is showing Samsung logo as usual but then after that, it will turn off automatically and on automatically and off again. This was going on like that for 6 hours now. Could you help me thanks? I have tried: I tried hard reset until the Android logo pop out but then it shows the Android logo with the red warning sign and still turns on and off continuously like before. I think it was caused by: Maybe software problem

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    Categories : Software

    Recent edits by: DeleteQnA, Alma, Chris Stipe

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