Greet and Escort Hotel Guests When Working as a Host or Hostess
Edited by Hotelier, Amanda, Eng, VisiHow
Hello, and thank you for watching VisiHow. In today's tutorial, we will go over how to greet and escort guests in your restaurant, bar, cafe, or lounge, if you are working as a host or a hostess.
- 3Look for or ask about, then confirm, the reservation details. Let's say that we have Mr. Smith coming to our restaurant, and he comes once a week, and we know who he is as soon as he walks through the door. We are working at Mark's Cafe. We can say, "Mr. Smith, welcome to Mark's Cafe! It's nice to see you again." Then we can look immediately for his reservation. If we can't locate a reservation, we can ask if there is a reservation. He might have one, but it might be under another person's name. He might be joining someone. Once we've located the reservation, we can confirm the number of people that it is for.
- 8This concludes today's tutorial on how to greet and escort guests in a restaurant, cafe, bar, or lounge if we are working as a host or a hostess. If you have any questions, comments, or suggestions, please leave them in the space below.
Video: Greet and Escort Hotel Guests When Working as a Host or Hostess
Questions and Answers
What is the position of your hands when you are escorting a guest to a destination?
Where do you place your hands when you want to escort a guest. Are your hands outstretched, open palmed?
When talking, stand upright with hands by your sides. When escorting a guest to his or her destination, there are no special instructions on a specific hand position. For example, you can take the key into both hands or just lock your hands in front of you and use your dominant hand (a dominant hand ensures confidence in your manners) to open doors and point in the direction to which the guest should divert his or her attention, but do it with an open palm turned upwards to show a friendly predisposition. After all, your poise, comportment, and attitude are crucial for the hotel image that reflects competence.
HOW TO ESCORT THE GUEST TO THE ROOM IN FRONT OFFICE?
I NEED FULL CONVERSATION BETWEEN GUEST AND THE STAFF. I WANT TO KNOW ABOUT ROOM DIVISION PART... HOW TO ESCORT THE GUEST TO THE ROOMS??
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Categories : Hospitality Industry
Recent edits by: Eng, Amanda, Hotelier