Get Help with The Elder Scrolls Online

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Video: Get Help with The Elder Scrolls Online

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You're watching VisiHow. Today, we are going to show you how to get online support and help with The Elder Scrolls Online.

1. 1
   Scroll down to the bottom of the screen to bring up the Mac dock

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   If using a PC, locate a browser shortcut on the Desktop or the Start menu.

   

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2. 2
   Click on the browser of choice

   .

   We will open Google Chrome.

   

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3. 3
   Sign in to "My Account" if not already signed in

   .

   We will be taken to the main account page once logged in.

   

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4. 4
   Find the "SUPPORT" option

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   It is at the top of the page, just above the words "My Account". Click "SUPPORT". This will take us to The Elder Scrolls Online support area.

   

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5. 5
   Look at the navigation bar beneath the game title

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   There are several tabs or areas. We are not in the "HOME" or "GAME GUIDE" or "MEDIA" or "NEWS" sections. We are in the "SUPPORT" area. There are a number of things we can do here. However, if we want to do more than search, we will need to log in.

   

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6. 6
   Click "Log In"

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   If need be, click "Sign Up". These are located near the top right, under the blue "JOIN US!" button. It is possible to sign up without a game account, but those with an existing game account can simply log in.

   

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7. 7
   Click in the "USERID" field and type the user ID

   .

   

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8. 8
   Click in the "PASSWORD" field and type the password

   .

   

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9. 9
   Click "LOG IN"

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   If this is the first login attempt, it will request a code. In our case, we are already signed in and we don't need to do anything else.

   

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10. 10
    Click "EMAIL" for email help

    .

    This is located on the right, under "ASK FOR HELP". This will take us to a page that lets us know that they will respond to our email address within one business day if possible.

    

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11. 11
    Under "DESCRIBE YOUR PROBLEM IN DETAIL", simply let them know what's happening

    .

    

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12. 12
    Click "CHOOSE FILE..." under "ATTACH DOCUMENTS" to attach documentation

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    Sometimes, it is helpful to include a screenshot.

    

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13. 13
    Under "IS THIS RELATED TO A PREVIOUS TICKET?", let them know if it's related to a previous question

    .

    

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14. 14
    Click "SUBMIT QUESTION"

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    We will receive an answer by email.

    

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15. 15
    This concludes our tutorial on how to get online help and support for The Elder Scrolls Online

    .

    If you have questions, comments or suggestions, let us know in the area below.

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I am not a tech person. I have a Samsung S5 sport, memory is loaded with too many images, etc. need to transfer to my HP Split x2 wireless. Tried USB but the download keeps on auto restart itself, tried other cables, but same result. Its like the PC thinks I'm unplugging and re-plugging in the cable, I thought wireless might then be the answer. No memory left to download a simple file transfer application. Can you please aid me?

I am not a tech person. I have a Samsung S5 sport, memory is loaded with too many images, etc. need to transfer to my HP Split x2 wireless. Tried USB but the download keeps on auto restart itself, tried other cables, but same result. Its like the PC thinks I'm unplugging and re-plugging in the cable, I thought wireless might then be the answer. No memory left to download a simple file transfer application. Can you please aid me?

First of all, let us eliminate the replugging effect.

1. 1
   Download and install Smart Switch

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   This is the application to use to back up data to your computer. If it fails to work, download Kies 3

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2. 2
   Download and install Samsung Android USB Driver.

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3. 3
   Always use the official cable from Samsung

   .

   You can get one of these: Samsung Galaxy S5 Sport Sprint Adaptive Fast Charger Micro USB 2.0.

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4. 4
   Try using another USB port to connect the phone.

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5. 5
   Press the Windows key

   .

   Type "Device manager". Press "Enter". Expand menu options until you see your Samsung phone. Right-click it and select "Update Driver Software..."

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6. 6
   If none of these help, you can copy files from your internal memory to your microSD card

   .

   To find out more details on how to do that, please view our next tutorials:

   • "How to free up internal storage on Android phones";
   • "How to free up internal storage memory on Android devices".

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7. 7
   Then, plug the microSD card into a card reader of your computer

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   You may need to use a microSD-to-SD adapter if your card reader has no microSD slot.

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8. 8
   Copy the files to your PC through the card reader

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   Then, reinsert the microSD card into your phone.

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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