Get Appropriate Guest Information When Checking Them Into a Hotel or Hospitality Business
Edited by Hotelier, Rushell, Eng
Hello and thank you for watching VisiHow. In today's tutorial, we will be discussing what information information we need in order to check a guest in at a hotel. If we're working as receptionist, this is a very common task that you'll need to be doing. You should be doing this task in a way that meets your brand or hotel standards of service.
- 8We can do this simply by saying, "May I please have your passport and method of payment?" If we are in the United States, we'll probably ask directly for a credit card, since most hotels are booked wit a credit card guarantee. If the guest says they will not be paying by credit card, we can ask them, if they are paying cash, if they can leave a deposit.
- 9If we have any trouble finding the guest's reservation in the system, we may ask them any additional questions, or we can directly ask them for their confirmation page. This is not a necessary step if we are able to locate the guest's reservation with the name on their passport. However, if we cannot locate the guest's reservation, we can simply say, "I apologize. I'm not able to locate your reservation. Do you have a confirmation letter?" In this case, they can provide a confirmation letter. Then we can find the reservation in the system, hopefully, through other details, such as the confirmation number that should be listed in the confirmation letter.
- 10This concludes today's presentation on what materials and information is needed from a hotel guest when they arrive to check in. If you have any questions, comments or suggestions, please leave them in the space below.
Video: Get Appropriate Guest Information When Checking Them Into a Hotel or Hospitality Business
Categories : Hospitality Industry
Recent edits by: Rushell, Hotelier