Article Edit Discuss

Decide What Contents to Add to Your Hotel or Hospitality Business Guestroom Directory

Edited by Hotelier, Robert, Eng

3 Parts:

Steps

Video: Decide What Contents to Add to Your Hotel or Hospitality Business Guestroom Directory

Comments

Hello, and thank you for using VisiHow. In today's tutorial, we will discuss possible contents for our hotel guestroom directory. In our guestroom directory, we should have a nice material binder (like leather) that contains information about our hotel. This is done as a service for guests. Some hotels might be moving to electronic documentation, but there are many that still have a printed guest directory located in the guestroom on a guests desk.

Was this helpful? Yes | No| I need help

Decide what contents to add to your hotel or hospitality business guestroom directory.mp4-canvas330 793583.jpg

Steps

1
Each guest directory will have a welcome letter, and it should be written by the general manager
.
It will be in general format since it will be seen by many people. The opening of this letter should simply be "Dear Guest".

Was this step helpful? Yes | No| I need help
2
Next, we can place the table of contents, which is a guide for the guest telling them which page they need to turn to in order to find the information they're looking for
.
We may also have tabbed pages to make access to different sections of the guest directory easier.

Was this step helpful? Yes | No| I need help
3
There may also be a section for guest services
.
This may include concierge, business services, butler service etc.
Was this step helpful? Yes | No| I need help
4
We may also have a section (where it could be combined) for hotel services and outlets
.
This may include our food and beverage services, health and wellness, parking facilities, meeting facilities etc. It should also include hours of operation and general information. If we apply anything with outlet information about food and beverage, add when our restaurant operates and what kind of cuisine it serves. This is the type of information we may find in this section.

Was this step helpful? Yes | No| I need help
5
We may also find menus
.
Menus can be for food and beverage, for the spa, or in-room dining. It should also include hours of operation, especially for in-room dining. For example, note if you provide 24 hours of in-room dining service, or only during daytime hours. Also, include what the guest can order, and the price of the items.
Was this step helpful? Yes | No| I need help
6
We may also include some safety information
.
This should include a further explanation of fire safety in addition to the fire safety plan that will be posted on the guest room door. It will also include information on specific possible threats, like if we're located in an area that receives occasional earthquakes, we may want to serve some information on how a guest should act if there is an earthquake. Our guests may not experience this type of event where they are living and they may not know how to react.

Was this step helpful? Yes | No| I need help
7
We may also include some travel and contact information
.
This should be general, such as airline contact information for specific airlines that fly in and out of the area to make it easy for guests to contact them in case they need to re-arrange their travel itinerary. It may also include hotel department information, like what number the guest needs to call if they're trying to contact the concierge. Some of this might be outside of the guest directory as well, it may be complete separate and our menus might also be separate. It depends on the particular needs of the hotel and the guests.
Was this step helpful? Yes | No| I need help
8
This concludes today's tutorial highlighting some of the different categories we can use while creating our hotel guest directory
.
If you have any questions, comments, or suggestions, please leave them in the space below.

Was this step helpful? Yes | No| I need help