Create Hotel or Hospitality Guest Room Inspection Checklist
Edited by Hotelier, Rushell, Eng
Hello and thank you for watching VisiHow. Today's tutorial will discuss how to create and develop a Room Inspection Checklist. The room inspection is a very important part of the guest service cycle in a hotel, since it ensures that the guest room is prepared, clean and ready for the next guest. If you do not have a room inspection checklist already printed, we do recommend that you create one. The room inspection is typically carried out by one of the members of the management team twice per day shift. If you have a morning shift and an afternoon shift, you should have one manager, such as the guest services manager or the reception manager, who goes to inspect two rooms during their shift. They will complete one of these checklists for each room. The room inspection checklist has four basic elements.
At the top we should have a few blanks, and we should place in these blanks the words, "Inspected by: _________". This is where the manager inspecting the room would write in their name.
We can also add a blank for the date that the room is inspected.
We can add a blank for the housekeeper's name as well. The housekeeper's name is important to have for quality control. If we do have a housekeeper who is consistently not meeting their standards or consistently making the same mistake, we may need to take some action related to that employee.
Below these blanks, we can list categories for the room inspection.
These include the guest room entrance, outside doors and Windows, beds, furniture and general area, amenities, lighting, appliances and heating, ventilation and air conditioning systems. As well, it should include the bathroom. These are all possible categories, or we could create some that are completely different. Any way that helps to compartmentalize and break down this task will be useful because it is quite a large task.
Underneath each category we should list the standards that we'll be grading.
For the "Entrance", as an example, one of the standards under that could be that the door is clean and has no marks or scratches. Another one could be that the room number is posted. Also, the Do Not Disturb or Privacy/Service Please signs or lamps should be present, clean and functional.
Under "Outside Doors and Windows" another standard could be that the doors and Windows are free of any cracks, smudges or dirt.
Below each category, we can list our standards that we will be scoring. We can do that in a number of ways.
We can have a box in which we can place a check mark if the standard is met.
We'll leave the box blank if the standard is not met.
We could also have two columns, one for Yes and one for No.
Then, for instance, if there is a scratch on the entrance door that needs to be taken care of, we could place a circle around the word "No", signifying that this standard is not met, and some action needs to be taken.
If we use the check mark option, at the bottom we may have a box for the Total. If we have a set of 90 standards possible, and 85 of those are met, we can score by counting up the check marks. We could even count the Yeses.
At the very end of the checklist, we can insert a blank box for comments. If one of the standards requires a comment, or there is anything additional that is noticed about the room, the person inspecting the room can write in separate comments.
This checklist can be used in order to correct any problems with the room and keep track of any consistent problems with, for instance, the cleaning. This concludes today's tutorial on how we can design a room inspection checklist for a hotel. If you have any questions, comments or suggestion, please leave them in the space below.
Video: Create Hotel or Hospitality Guest Room Inspection Checklist
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Recent edits by: Rushell, Hotelier