Article Edit Discuss

Contact Amazon for Help from iPhone 6

Edited by Freya, Crystal, Jen M

3 Parts:

Steps

Video: Contact Amazon for Help from iPhone 6

Comments

You're watching VisiHow. This is a tutorial on how to contact Amazon through the Amazon application on the iPhone 6.

Contact Amazon from iPhone 6.mp4-canvas63 236276.jpg

Steps

1
To begin, unlock the phone by pressing the lock button on the right-hand side
.
Alternatively, press the home button at the bottom. This will bring up the lock screen.

Was this step helpful? Yes | No| I need help
2
Swipe right and enter the passcode
.
Alternatively, press your finger onto the home button, which doubles as a fingerprint scanner, if that option is enabled.

Was this step helpful? Yes | No| I need help
3
Find and tap on the Amazon icon
.
The icon itself is white with "amazon" in black, with a blue shopping cart below it. This will open up the application. It will automatically take us to the home page where it offers us the most popular products, or items Amazon thinks we will be interested in.
Was this step helpful? Yes | No| I need help
4
Tap on the three horizontal gray lines in the top left corner
.

Was this step helpful? Yes | No| I need help
5
Scroll down and tap on "Contact Us" in the final section of the menu
.
It's the fourth option up from the bottom.
Was this step helpful? Yes | No| I need help
6
Here we can choose exactly what we wish to contact them about
.
We can E-mail, Call, Provide Feedback, or we can contact them regarding a specific order. We will tap on "E-mail Customer Service" for an example.

Was this step helpful? Yes | No| I need help
7
Amazon will most likely ask for your Touch ID to confirm it's you
.
Was this step helpful? Yes | No| I need help
8
Here we can say what we are having an issue with, such as our account, an order, our Kindle, or something else
.
We will tap on "Fire & Kindle" as an example.

Was this step helpful? Yes | No| I need help
9
Tap on the more specific option
.
Was this step helpful? Yes | No| I need help
10
Tap on the exact problem
.
Was this step helpful? Yes | No| I need help
11
Now we can type and add some extra comments as well, to explain the problem
.
Was this step helpful? Yes | No| I need help
12
When we're happy, we can tap on "Done" in blue on the right-hand side
.
Was this step helpful? Yes | No| I need help
13
Then we can tap on "Send E-mail" in yellow and the email will send
.
Was this step helpful? Yes | No| I need help
14
If we don't send the email, we can go back by tapping the grey arrow in the top left-hand corner until we reach the main page
.
Was this step helpful? Yes | No| I need help
15
We can also call customer service by tapping on "Call Customer Service", the second option
.
Was this step helpful? Yes | No| I need help
16
We just need to choose what we are having an issue with
.
Was this step helpful? Yes | No| I need help
17
We need to keep going through the options to select what exactly we need help with
.
We haven't made any transactions, but it will show up at the bottom when we have.
Was this step helpful? Yes | No| I need help
18
We can also go to our orders by tapping "Your Orders"
.
Was this step helpful? Yes | No| I need help
19
It takes us to the orders for the last 6 months
.
In this case, we don't have any orders yet, so there is nothing listed.
Was this step helpful? Yes | No| I need help
20
We can go back by tapping the grey arrow in the top left-hand corner
.
Was this step helpful? Yes | No| I need help
21
We can also provide feedback by tapping on "Provide Feedback for the app" at the bottom
.
This will compose an email.
Was this step helpful? Yes | No| I need help
22
We can type whatever we'd like by tapping in the message body
.
Was this step helpful? Yes | No| I need help
23
When we're done, we can press "Send" in the top right-hand corner
.
It has automatically put in the email address for us. Send it like any other email sent from the iPhone.
Was this step helpful? Yes | No| I need help
24
Tap the back arrow in the top left corner until we are at the home screen where we began
.
Was this step helpful? Yes | No| I need help
25
Alternatively, tap on the 3 horizontal gray lines and tap "Home" which is the first option
.
This will take us back to where we began.
Was this step helpful? Yes | No| I need help
26
This concludes the tutorial on how to contact Amazon for help on the Amazon application on the iPhone 6
.
If you have any questions or comments, leave them in the section below. Thank you for watching VisiHow.
Was this step helpful? Yes | No| I need help