Write a Repeat Guest Letter for Your Hotel

Edited by Hotelier, Amanda, Eng, doug lounge and 6 others

Hello, and thank you for watching VisiHow. In today's tutorial, we'll learn how to write a repeat guest letter for a hotel guest that will be staying with you again. This could be their second stay or they may have stayed many times. We should deliver a letter and possibly a special amenity to the guest's room prior to their arrival. In another tutorial, we discuss other ways that we can properly welcome a repeat guest to our hotel. Remember to prepare the letter on hotel letterhead.

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Steps

  1. 1
    At the top of the letter, enter the date.
    This will be the date that the letter is written, which will likely be the morning of the guest's arrival.
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  2. 2
    Leave at least one blank line.
    In this tutorial, a blank line will be indicated by a hashtag symbol.
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  3. 3
    Open the letter.
    It should use the guest's name. For example, "Dear Mr." or "Dear Mrs." or "Ms." and then their surname, followed by a comma.
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  4. 4
    Add another blank line.
    Now we can begin writing the body of the letter. If using more than one paragraph, remember to leave a blank line between each paragraph, or indent the first line of each paragraph.
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  5. 5
    Start with a welcome back.
    We want to acknowledge that the guest has been here before and that they have elected to stay with us another time. "It's my pleasure to welcome you back to Paradise Hotel" would be one example of a good opening. We could also say, "We are delighted that you have chosen to stay with us again at the Paradise Hotel."
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  6. 6
    Give some information about the service and any promotions or special information we would like the guest to know about.
    If we know that there is a particular reason that the guest is staying with your hotel again, address that in this section. For instance, "Dear Mr. Smith," and then "It is my pleasure to welcome you back to the Paradise Hotel. Our goal is to provide a consistently high level of service for all of our guests. During your stay this time, I would like to invite you to our afternoon tea, which will be held between 2 and 4 PM in the lobby on Wednesday afternoon." This is one example of a specific promotion that may be held during the guest's stay. We will need to double-check that the guest can take advantage of it, so we should not tell them something that they will not be able to take advantage of. For example, if Mr. Smith will be at a conference all day on Wednesday, he cannot attend the afternoon tea. Keep the letter brief. A couple of sentences will suffice.
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  7. 7
    Thank the guest again.
    We can say, "Once again, we would like to thank you for continuing to choose the Paradise Hotel on your visits to our city."
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  8. 8
    Invite contact with the guest.
    We might say, "Should you need any assistance during your stay, please do not hesitate to contact me or reception."
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  9. 9
    Close the letter.
    There are many suitable options, such as "Sincerely", "Best Regards", "Warm Wishes", etc.
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  10. 10
    Leave a few blank lines and sign the letter there.
    Below the signature, place our name and title.
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  11. 11
    Prepare and deliver the letter.
    Fold the letter, place it in an envelope, and deliver it to the guest's room prior to the guest's arrival. It can accompany a special amenity as well, if needed.
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  12. 12
    This concludes today's tutorial on how to write a repeat guest letter in a hotel.
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Write a Repeat Guest Letter for Your Hotel

Questions and Answers

May I see another format of this type of letter?

I need to see another way of writing this

  • Certainly! Include date and name. Write them at the top, beginning with the date. You can add a title before the name. You can optionally include the room number after the name. For example:

01.03.12

Mrs. Jeans

Room 34

  • Greet the person and welcome him or her to the hotel. Then, thank him or her for staying at the hotel.

Dear Mrs. Jeans:

Welcome to Triple Peaks! We are glad to see you in our hotel and hope that you will have a wonderful stay here.

  • Now, show your gratitude and write the advantages of your hotel.

The hotel management and Triple Peaks staff are at your disposal. Our well-trained staff is ready to demonstrate its adroitness and aptitude that is peculiar to the Triple Peaks chain of hotels. Our hotel is fully equipped with up-to-date recreational and dining facilities that can satisfy any client. We are resolved to make your stay memorable and enjoyable.

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  • Now, become more personal and mention how you will be delighted to serve the guest.

We are attentive and sensitive to your needs, and we always remember all of your preferences from your previous visits. Any of your input, queries, and feedback are appreciated as they serve as a succor in achieving better hotel service throughout our chain. Be it you wish to use the phone in your room to contact us, please dial #1234. Our staff knows that your comments are indispensable to our hotel service, and they are always highly appreciated.

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  • Thank the person and close the letter.

We thank you for choosing this Triple Peaks hotel. Enjoy your stay!

Yours sincerely,

Gregory Wheat

General manager

[add a signature or a stamp]

How to invite a guest to repeat?

How to invite a guest to repeat the visit?

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I want to write a letter to the guests who stayed in our hotel?

I want to write a thanks letter to those who stayed in our hotel and wrote good feedback

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What message can I send my guest so he can come again?

I want my guest to come stay again

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How would you improve our service?

How would you improve our service in one sentence

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How to serve our repeat customer who stayed many time to our hotel?

We have many customers who stayed many times at our hotel. We do not know how to serve them and how to provide them. We always give them small presents such as our traditional made and picture, but we think if we give the same present to them, they will never like it. They are not sensitive people. Please may we know how to serve them and we would like to serve our repeat with different service and awesome things.

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Article Info

Categories : Hospitality Industry

Recent edits by: madshf, nozie, fiona kankundire

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