Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

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Questions and Answers

We have a friend who has passed away. We are trying to get numbers to let friends and relatives know about the funeral?

Are you able to remove the pin number on the front without obviously losing the data contained on the phone. Any help would be appreciated

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Kies does not back-up and I have seen lots of chat that it's crap?

In the steps for Hard reset, it says you should perform a back-up using Kies and then talks about Sync, which is different to back-up. Incidentally I have not been able to get Kies to Back up my phone successfully, it just hangs when it gets to the video icon

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Password issue encrypted password works, Note2 quit working, can I unlock with Gmail?

My Note2 with 4.4 had encryption software Mobile Iron and Touchdown and a password. The password for the encryption was the same as the Note2 password. I can log in with the encryption password, but when I try the Note2 password it is suddenly not valid. Can I unlock with my Gmail logon? Can I download from the Note to a computer without a unlock password?

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Hi there, its about wiping my S3?

I have just upgraded to a Note4 and got all my contacts, emails, etc onto it and all working well. I now want to wipe my S3 so that I can give it to someone else all clean with none of my data on it but if I wipe it will that also delete all my stuff in Google account etc? Thanks

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Your Google account will be left unchanged. However, you will need to format the SD card before you hard-reset the phone (if you plan to leave the SD card with the phone). To format your SD card follow the steps below.

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  1. 1
    Press the home button.
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  2. 2
    Tap on "Apps".
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  3. 3
    Tap on "Settings" in applications.
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  4. 4
    Scroll down until you find "Storage" and tap on it.
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  5. 5
    Find your microSD card
    .
    Tap on "Mount microSD card" (if available).
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  6. 6
    Tap on "Format microSD card"
    .
    This will format the card.
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Now, you can reset the phone and give it to anybody.

More questions and answers on this topic can be found here: Hi! Help!! Note2 will not let me unlock. I have not backed up my pictures help. I don't want to lose them, they are of family and my sister who has passed away

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data
More questions and answers

Can a reset help battery issue and shutting down issues?

My phone needs to be charged almost 3 full times a day and started turning off by it's own.. even with a charge I have to plug it into a charger to turn it back on.. will this help?

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Why can't I get back on network after soft reset on my Verizon Note3?

Hi, I just did the soft reset on my Verizon Note3 by turning it off, removing battery, sliding out the SIM card, waiting 10 minutes, sliding the SIM back in, the re-powering. I have made a voice call since then, but can't text or Facebook Message. Facebook says "waiting for network."

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What can I do with this situation?

Hello, when I restart my S3 it asks for user name and password, and it says too many tries to input pattern, What can I do?

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Failed to mount cache/recovery?

Hi, I plugged my phone to charge last night and went to bed. This morning when I checked it, the Viber LED indicator was flashing. When I clicked the home button, the screen didn't turn on. I tried the lock button and nothing happened. So I removed the battery and put it back again. When I tried to turn the phone on, it got stuck on the Galaxy S3 logo screen. I tried to wipe out the cache data, but as it started, it showed some RED error messages like the "Failed to mount cache/recovery..." or "failed to mount...."

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Is there ANYWAY that I can recover my phone without losing the data ?!!

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Difficult to turn on after it's been switched off?

Whenever I switch it off and on the Samsung logo just blinks over and over again rather than it actually switching on. The battery also dies really quick. It tends to hang as well.

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Recent edits by: Maria, VisiHow, ayeni

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