Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Anonymous, Maxine, cici14u2nv, Dougie-1 and 24 others

Questions and Answers

Will I lose my apps, pictures, and messages if I do a soft reset?

I can't hear my notifications on my phone. I tried restarting. I turned the volume all the way up and nothing works. Will you please help me?

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A soft reset is the perfect solution to the problems you are having with your Android device. When you perform a soft reset, you will simply close all open applications. The only information you will lose is what might have currently been open. For example, if you were writing an email, or editing a photo, then you would lose the new text or photo edits, but you would not otherwise lose your email or photos.

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You can perform a soft reset by either pressing and holding the power button for 20 seconds, or by removing your battery, SIM, and SD card, and waiting a minute or two before putting them back in and restarting your phone.

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See more questions like this: Do I lose my contacts if I make a soft reboot

Soft reset or reset when screen is unresponsive?

I was using the phone this morning and then I got a text. I cannot type anything on the touch screen will a reset help?

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Yes, if your phone is unresponsive after receiving a text, or for any other reason, a soft reset is one of the best ways to fix this issue. Performing a soft reset won't erase any of your data; it will only restart your phone.

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Follow the steps below to perform a soft reset on your phone:

  1. 1
    Press and hold the power and volume up button simultaneously.
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  2. 2
    Hold the button until your phone is turned off.
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  3. 3
    Now you can release the buttons.
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  4. 4
    Turn your phone on by pressing the power button.
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  5. 5
    Your phone should be now working properly.
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Alternatively, you can follow the steps below to perform a soft reset:

  1. 1
    Take your phone back cover off.
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  2. 2
    Take out the battery.
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  3. 3
    Wait for 30 seconds.
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  4. 4
    Now insert the phone battery.
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  5. 5
    Replace the back cover.
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  6. 6
    Press the power button to turn your phone on.
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  7. 7
    The problem should be fixed.
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If you need more help performing a soft reset on your phone, let us know in the Q&A section below.

We have a friend who has passed away. We are trying to get numbers to let friends and relatives know about the funeral?

Are you able to remove the pin number on the front without obviously losing the data contained on the phone. Any help would be appreciated

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How do I reset a password without data loss?

I need to reset my Android device password, but I am worried about losing data. What can I do?

Whatever Android device you are using, whether it's the HTC One, Google Nexus, or a Samsung Galaxy, you can simply log into your Google Account and reset your data. We have provided a detailed guide to this process in our how to wiki on unlocking a locked Android device when you've forgotten your password.

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

See more questions like this: How to reset Galaxy Note3 without losing data

How do you bypass your pass-code without losing information?

Hi I have forgotten my password on my Note3 and need some of my text messages and recent phone calls to get in contact with some friends and other contacts

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Locked screen on Samsung Galaxy Note3?

I have important data on my Samsung Note3. My son 14, thought it would be funny to change the password. Now he has forgotten it and I am locked out of my phone! I tried going through Google to reset and to no avail it does not work. I also NOW realize that my contacts, photos, and etc. did not back up to Google as I had went through the process a while back and my info is not backed up.

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I hope that you can help!

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See more questions like this: Is there a way to reset a Samsung Galaxy Note3 without the screen

Kies does not back-up and I have seen lots of chat that it's crap?

In the steps for Hard reset, it says you should perform a back-up using Kies and then talks about Sync, which is different to back-up. Incidentally I have not been able to get Kies to Back up my phone successfully, it just hangs when it gets to the video icon

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See more questions like this: How to get contents off a Samsung Galaxy Note3 for a backup

How can I reset my Samsung from just hanging on the Samsung logo?

The phone only shows Samsung logo and the hard reset isn't working. In addition anytime I try the download mode by pressing down the volume down button, the menu button and the power button, it only shows downloading but its taking so long. I thought its downloading. Now its not showing the flashing (formatting) mode or reset option. HELP

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See more questions like this: How do I reset my Samsung Galaxy S4 using my Gmail account

How do I change an unknown password?

Changed password on Galaxy S4 and now can't get in. Don't want to do a Hard Reset if I don't have to.

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WiFi Problem in Note3, Obtaining IP address?

My Note3 mobile is not connecting with WiFi. It gives this message;"App currently not in use, Slow internet Connection, I tried restarting my mobile and I did lift out the battery and SIM Card for a few minutes as well as I put it on Flight mode but it won't get fixed.

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I just have to wait for Obtaining IP Address and then it gives the same message mention above. I hope you will understand my weak English. Thank you,

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Password issue encrypted password works, Note2 quit working, can I unlock with Gmail?

My Note2 with 4.4 had encryption software Mobile Iron and Touchdown and a password. The password for the encryption was the same as the Note2 password. I can log in with the encryption password, but when I try the Note2 password it is suddenly not valid. Can I unlock with my Gmail logon? Can I download from the Note to a computer without a unlock password?

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Hi there, its about wiping my S3?

I have just upgraded to a Note4 and got all my contacts, emails, etc onto it and all working well. I now want to wipe my S3 so that I can give it to someone else all clean with none of my data on it but if I wipe it will that also delete all my stuff in Google account etc? Thanks

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Your Google account will be left unchanged. However, you will need to format the SD card before you hard-reset the phone (if you plan to leave the SD card with the phone). To format your SD card follow the steps below.

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  1. 1
    Press the home button.
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  2. 2
    Tap on "Apps".
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  3. 3
    Tap on "Settings" in applications.
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  4. 4
    Scroll down until you find "Storage" and tap on it.
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  5. 5
    Find your microSD card.
    Tap on "Mount microSD card" (if available).
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  6. 6
    Tap on "Format microSD card".
    This will format the card.
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Now, you can reset the phone and give it to anybody.

Can a reset help battery issue and shutting down issues?

My phone needs to be charged almost 3 full times a day and started turning off by it's own.. even with a charge I have to plug it into a charger to turn it back on.. will this help?

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Why can't I get back on network after soft reset on my Verizon Note3?

Hi, I just did the soft reset on my Verizon Note3 by turning it off, removing battery, sliding out the SIM card, waiting 10 minutes, sliding the SIM back in, the re-powering. I have made a voice call since then, but can't text or Facebook Message. Facebook says "waiting for network."

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See more questions like this: Hi Jerry. I want to reset my Samsung Note2. However, I do not want the phone to reinstall the apps that were installed prior to the reset

How to get Galaxy Note3 back to Normal?

I have not changed my password since I owned the phone, around 2 years ago. This morning, it would not accept my password, to log in. I restarted, no help. Removed battery, SIM, ext card, still no good. I only have 2 attempts left before it will reset to factory settings. No idea how this happened, tried locate my device, no good also.

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What can I do with this situation?

Hello, when I restart my S3 it asks for user name and password, and it says too many tries to input pattern, What can I do?

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Installing system update, keep on rebooting?

Note2 is stuck in installing system update

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I want to open the the Play Store?

I have a problem, I want to open the Play Store. It asks me to exist

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Failed to mount cache/recovery?

Hi, I plugged my phone to charge last night and went to bed. This morning when I checked it, the Viber LED indicator was flashing. When I clicked the home button, the screen didn't turn on. I tried the lock button and nothing happened. So I removed the battery and put it back again. When I tried to turn the phone on, it got stuck on the Galaxy S3 logo screen. I tried to wipe out the cache data, but as it started, it showed some RED error messages like the "Failed to mount cache/recovery..." or "failed to mount...."

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Is there ANYWAY that I can recover my phone without losing the data ?!!

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Difficult to turn on after it's been switched off?

Whenever I switch it off and on the Samsung logo just blinks over and over again rather than it actually switching on. The battery also dies really quick. It tends to hang as well.

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