Q&A from the article:

Transfer Files from Samsung Galaxy S4 to PC and Vice Versa

Edited by Anonymous, Cyndi, Dougie, Stevejeep and 12 others

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Questions and Answers

Why won't Kies recognize my Galaxy S4?

My S4 won't connect to Kies. it says it failed to connect the device and to disconnect and reconnect the USB cable.

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There are many possible issues that can contribute to this problem. You can start with checking whether you're using a genuine USB cable or a third party cable. If you're using a third party USB cable, it's unlikely that Kies will recognize your phone.

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Another way is to make sure you have a genuine phone. It can be an unpleasant surprise, but the Samsung Kies program won't recognize a cloned phone.

In order to determine whether your phone is an original or a fake, follow the steps below:

  1. 1
    On your home screen, tap on the 'Phone' app.
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  2. 2
    On your dial pad, enter the *#06# code.
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  3. 3
    Dial the code.
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  4. 4
    Now you should see a number on your screen which indicates the IMEI code.
    If you see this code, your phone is probably genuine, however to verify this code you need follow the steps below on your PC.
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  5. 5
    On your computer, open a web browser.
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  6. 6
    Go to the IMEI website.
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  7. 7
    Enter the IMEI code on the website from your Samsung GS4.
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  8. 8
    Click on 'Check'.
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  9. 9
    If the website loads your phone information, it's a genuine, if not it's probably a clone.
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If you're sure your phone is an original and you're still unable to connect your phone to the Kies program, try to reinstall Kies on your PC.

If you need more help, let us know in the Q&A section below.

My PC won't recognize my Samsung Galaxy S4?

It charges it but I can't access my photos or videos.

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If you've already installed Kies on your device and your PC still doesn't make a data connection with your Galaxy S4, try disconnecting and reconnecting the phone's USB cable one last time. If it still doesn't work, you'll need to get your phone repaired by taking it to your carrier's local store.

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I have a Galaxy S4 when I hook it to my computer it brings up I tunes?

The I tunes is for music and nothing for taking pictures off my phone

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Computer doesn't recognize Verizon Galaxy S4 4.4.2?

My phone makes a connection noise when I plug it into USB but not getting any message on my phone to "connect as" or on Windows Explorer it's not showing up...

This problem can be caused by a variety of things, including software glitches and hardware problems. Thus, finding the source of this problem can be very confusing.

In the solutions we've provided for you below, some of the main issues that can cause this problem are listed:

  1. 1
    Make sure the phone is unlocked, before plugging your Galaxy S4 into the PC.
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  2. 2
    For checking your USB ports for possible issues, download and use the Microsoft USB diagnostics tool.
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  3. 3
    Download and install the Samsung Kies program on your PC.
    If you have already Kies on your computer, check for the latest updates.
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  4. 4
    Make sure your Windows computer is running the latest updates.
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  5. 5
    Your USB cable should be genuine.
    When you're using a third party USB cable, your PC won't recognize your phone.
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To learn more about other methods of making sure your device is recognized, read the second section of our main guide. You can get to this page by clicking on the title of this Q&A page or the link below the article summary.

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The above questions are from the following wiki...
Transfer Files from Samsung Galaxy S4 to PC and Vice Versa

More questions and answers

How to fix the problem I have when I connect my Samsung Galaxy S4 to my PC - Kies does not recognize it?

Even when I connect my Galaxy S4 to PC Kies does not recognize me.

If you've installed Kies and your phone isn't connecting, try this:

  • Swipe from the top of your screen to drag down your Notifications bar.
  • Then tap Connected as a Camera.
  • Tap Media Device (MTP) which will change the type of USB connection your PC is making with your phone.
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If you're having issues after doing that, your phone's USB port is likely damaged in some way and will need to be repaired.

See more questions like this: Can't connect to the Kies 3 Samsung Galaxy S4 rooted Towel root Gt.19506 4.3 Jellybean

Windows Vista won't recognize Galaxy S4?

Windows Vista won't recognize Galaxy S4

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When I scan my S4 it doesn't read any of the pictures?

How do I upload them to my computer that has Windows 8?

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My phone Samsung Galaxy S4 not recognized in my Laptop?

Can you tell me what to do. My GS4 won't connect to my Laptop and I cannot copy files. Please inform me with your suggestions if any

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My Computer does not recognize my S4 anymore?

I used to transfer my files between the PC and my Galaxy S4 via USB cable. Unfortunately, my Samsung USB cable broke, and I bought a new USB cable for my phone. Now my computer is not recognizing my phone, and I can't figure out what to do.

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There are number of possible issues that can cause this problem. In your case, it's likely that using a third party USB cable caused the problem. If your new USB cable is not genuine, your PC won't recognize the phone. However, if you purchased an original Samsung cable, follow the steps below to diagnose the problem:

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  1. 1
    Unlock your phone before plugging it into the PC.
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  2. 2
    Check for the latest Windows updates.
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  3. 3
    Make sure your USB drivers are up to date.
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  4. 4
    Confirm that there are no problems with your USB ports.
    If you aren't sure how to do this, you can use the Microsoft USB diagnostics tool to scan for possible issues.
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  5. 5
    These steps should allow you to connect.
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If you've completed the above steps, and are still unable to connect your GS4 to the PC, read the VisiHow article linked below to learn more about other methods of fixing this problem. How to Transfer Files From an Android Device to a PC

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My Samsung Galaxy S4 is full. I want to transfer all the pictures to my WD MY Passport for Mac. I have a Macbook Air. I do not see any of my pictures on Kies. Please help?

My Samsung Galaxy S4 is full. I want to transfer all the pictures to my WD MY Passport for Mac. I have a Macbook Air. I do not see any of my pictures on Kies. Please help!

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I try connect but it won't work?

I didn't get any message but I see that it keeps connecting but without connecting

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Hello, my phone is stuck on operator screen saying something in Korean with "Kies" appear in the text and Kies doesn't recognize it?

Hello, my phone stuck on operator screen saying something in Korean with "Kies" appear in the text and Kies doesn't recognize it.

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Phone purchased on eBay (I know.) was rooted, want to reset it to Factory settings?

S4 - we tried to install firmware, but now have the error on the screen about bad firmware. Kies 3 won't recognize the phone. Kies 2 won't connect to it at all. We have no problem doing a complete Factory Reset, as this was not our phone previously and we don't care if we lose anything. Ideas?

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What is the deal with Lollipop?

After I upgraded, I cannot get any of my pics or videos off my GS4 into Windows like I used to be able to..so I got Kies 3 like I read of other people doing & it doesn't work either. I'm beyond annoyed....

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Please help, I have an S6500d stuck in " firmware upgrade encountered an issue. Please select recovery mode in Kies..."?

I have an S6500d stuck in " firmware upgrade encountered an issue. Please select recovery mode in Kies...". I have tried: ODIN, Kies recovery but doesn't detect my phone. I think it was caused by: I damaged the BASEBAND version

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I try the code *##06# but get %% signs and numbers...not an IMEI code?

My sticker on phone and the info in settings match up but Kies still says s/n is invalid

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My S4 won't turn on or charge as of this past saturday. sprint store said its not my USB port connector or battery and said its a problem internally. That being said I had to get a new phone and have been trying to recover the data from my S4 but no luck yet. I found the Kies program but it states my S4 sprint SPH-L720 Serial number is not valid?

How can I get Kies to recognize my S4 HEX or DEC number ?

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Categories : USE SAMSUNG GALAXY S4

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