Q&A from the article:

Transfer Files from Samsung Galaxy S4 to PC and Vice Versa

Edited by Cyndi, Dougie, Stevejeep, JimRobertson and 12 others

Questions and Answers

Why won't Kies recognize my Galaxy S4?

My S4 won't connect to Kies. it says it failed to connect the device and to disconnect and reconnect the USB cable.

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There are many possible issues that can contribute to this problem. You can start with checking whether you're using a genuine USB cable or a third party cable. If you're using a third party USB cable, it's unlikely that Kies will recognize your phone.

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Another way is to make sure you have a genuine phone. It can be an unpleasant surprise, but the Samsung Kies program won't recognize a cloned phone.

In order to determine whether your phone is an original or a fake, follow the steps below:

  1. 1
    On your home screen, tap on the 'Phone' app.
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  2. 2
    On your dial pad, enter the *#06# code.
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  3. 3
    Dial the code.
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  4. 4
    Now you should see a number on your screen which indicates the IMEI code
    .
    If you see this code, your phone is probably genuine, however to verify this code you need follow the steps below on your PC.
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  5. 5
    On your computer, open a web browser.
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  6. 6
    Go to the IMEI website.
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  7. 7
    Enter the IMEI code on the website from your Samsung GS4.
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  8. 8
    Click on 'Check'.
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  9. 9
    If the website loads your phone information, it's a genuine, if not it's probably a clone.
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If you're sure your phone is an original and you're still unable to connect your phone to the Kies program, try to reinstall Kies on your PC.

If you need more help, let us know in the Q&A section below.

I have a Galaxy S4 when I hook it to my computer it brings up I tunes?

The I tunes is for music and nothing for taking pictures off my phone

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When I scan my S4 it doesn't read any of the pictures?

How do I upload them to my computer that has Windows 8?

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My Samsung Galaxy S4 is full. I want to transfer all the pictures to my WD MY Passport for Mac. I have a Macbook Air. I do not see any of my pictures on Kies. Please help?

My Samsung Galaxy S4 is full. I want to transfer all the pictures to my WD MY Passport for Mac. I have a Macbook Air. I do not see any of my pictures on Kies. Please help!

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The above questions are from the following wiki...
Transfer Files from Samsung Galaxy S4 to PC and Vice Versa
More questions and answers

I try connect but it won't work?

I didn't get any message but I see that it keeps connecting but without connecting

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Hello, my phone is stuck on operator screen saying something in Korean with "Kies" appear in the text and Kies doesn't recognize it?

Hello, my phone stuck on operator screen saying something in Korean with "Kies" appear in the text and Kies doesn't recognize it.

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Phone purchased on eBay (I know.) was rooted, want to reset it to Factory settings?

S4 - we tried to install firmware, but now have the error on the screen about bad firmware. Kies 3 won't recognize the phone. Kies 2 won't connect to it at all. We have no problem doing a complete Factory Reset, as this was not our phone previously and we don't care if we lose anything. Ideas?

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What is the deal with Lollipop?

After I upgraded, I cannot get any of my pics or videos off my GS4 into Windows like I used to be able to..so I got Kies 3 like I read of other people doing & it doesn't work either. I'm beyond annoyed....

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Please help, I have an S6500d stuck in " firmware upgrade encountered an issue. Please select recovery mode in Kies..."?

I have an S6500d stuck in " firmware upgrade encountered an issue. Please select recovery mode in Kies...". I have tried: ODIN, Kies recovery but doesn't detect my phone. I think it was caused by: I damaged the BASEBAND version

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I try the code *##06# but get %% signs and numbers...not an IMEI code?

My sticker on phone and the info in settings match up but Kies still says s/n is invalid

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My S4 won't turn on or charge as of this past saturday. sprint store said its not my USB port connector or battery and said its a problem internally. That being said I had to get a new phone and have been trying to recover the data from my S4 but no luck yet. I found the Kies program but it states my S4 sprint SPH-L720 Serial number is not valid?

How can I get Kies to recognize my S4 HEX or DEC number ?

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How do I know if I'm buying a 'genuine' cable? how can this thing decide for me if my question is "too short" it is concise?

Hi! I just bought a new phone after deciding to leave the iPhone club. I can't seem to connect to Kies and feel like it might be because the cable I got with the phone isn't genuine. It just says "connecting" for ages and nothing happens. How much should a genuine cable cost and where can I buy one from? Thanks.

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Article Info

Categories : USE SAMSUNG GALAXY S4

Recent edits by: andrianne, faraz, Eng

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