Q&A from the article:

Perform Basic Troubleshooting Procedures on Samsung Galaxy Note 3

Edited by marmae tecson, Anonymous, Calob Horton, Eng and 3 others

Questions and Answers

Why can't I hear any phone calls on my Samsung Galaxy S3?

How can I fix this problem? Every time I call, I can't hear unless I put the speaker and headset on.

Ad

There are a number of reasons that your Samsung Galaxy S3 may be preventing you from hearing your phone calls. The most common reason is that you may have accidentally turned your device's volume down, which is preventing it from allowing you to hear the other person's voice when you're on a phone call without the speaker or headset on. To troubleshoot this issue, do the following:

Was this helpful? Yes | No | I need help

  1. 1
    Turn your phone on.
    Was this step helpful? Yes | No | I need help

  2. 2
    Place or receive a call.
    Was this step helpful? Yes | No | I need help

  3. 3
    When you're in the Phone application and on the call, press the Volume up button.
    Was this step helpful? Yes | No | I need help

  4. 4
    The volume slider should now slide to the right, indicating that your volume has turned up.
    Was this step helpful? Yes | No | I need help

You should now be able to hear your phone calls. If not, your phone may still be connected to your headset through Bluetooth, which is why you can only hear your phone calls when you put your headset or speakerphone on. To turn Bluetooth off so you can hear your phone calls on the Samsung Galaxy S3 itself, do the following:

Was this helpful? Yes | No | I need help

  1. 1
    Turn your phone on.
    Was this step helpful? Yes | No | I need help

  2. 2
    Press the Home button to return to your Samsung Galaxy S3's home screen.
    Was this step helpful? Yes | No | I need help

  3. 3
    Drag a finger down from the top of your screen to the bottom.
    Was this step helpful? Yes | No | I need help

  4. 4
    Tap the icon in the upper right-hand corner.
    Was this step helpful? Yes | No | I need help

  5. 5
    Tap Bluetooth.
    Was this step helpful? Yes | No | I need help

Bluetooth will now be off, and your phone will disconnect from the headset so you can listen to your phone calls using the phone against your face and not your headset or the phone's speaker. If you're still having issues after following all of these instructions, you may have a defective phone call speaker. Contact Samsung's customer service to troubleshoot your device further and find out if your device is malfunctioning. If it is, the customer service representative will be able to help you schedule a repair or replacement for your device. Depending on the severity of the issue and the terms of your warranty, you may or may not have to pay for the repairs or replacement.

Was this helpful? Yes | No | I need help

See more questions like this: I can't hear anything, I can't hear calls, videos or YouTube?

I can't received calls on my phone, but I can call?

My calls are going to my voicemail, then I receive a text that I have a missed call

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

When I call or receive phone call, the other person is not able to hear my voice but on speaker and headphone 2 way communication is fine?

I am using Samsung Note2 phone. The other person is not able to hear my voice when I receive or call

Advertisement

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: When someone calls me I can hear them but they can't hear me, it just started right now?

I can't hear the other person but they can hear me. In my car, however, on Bluetooth, this issue doesn't occur?

All of the details are in my question.. I have tried: Turning off Bluetooth. Turning the phone off and back on again. Calling a different phone other than my wife's.. I think it was caused by: I have no idea.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The above questions are from the following wiki...
Perform Basic Troubleshooting Procedures on Samsung Galaxy Note 3

More questions and answers

Can't hear people calling my Samsung phone?

Is this help free? I cannot hear people when they call me on my Samsung phone

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

When I'm calling someone I can't hear her/his voice and vice versa. I can't even hear their phone rings. What seems to be the problem with my Samsung Galaxy S4?

When I'm calling someone I can't hear her/his voice and vice versa. I can't even hear their phone rings. What seems to be the problem with my Samsung Galaxy S4?. I have tried: Called twice but I can't hear the phone rings and can't hear the voice. I think it was caused by: The speaker got wet cause I wiped the screen with a wet tissue

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

I can't hear anyone when they call me and they can't hear me either. The ringtone comes on and the name & number appear but then nothing. Thank you

Can't hear anyone who calls and they can't hear me. Thank you . I have tried: Adjusting the sound didn't work, speakerphone, no change.. I think it was caused by: I was loading an app the other day for my kindle phone and that's the last thing that worked. I did drop it once last week.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

How to fix the problem of people not hearing me?

I have a Samsung model 2793c and have a problem that arose with people not hearing me when I am talking to them. I can hear them just fine but no one can hear me. Please advise as to what steps I should take to correct this problem. Thank you

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

I can't hear anyone on my S3 when I make or receive calls unless on speaker or headset. I did what the Q&A said and it still didn't work?

I can't hear anyone on my S3 when I make or receive calls unless on speaker or headset. I did what the Q&A said and it still didn't work. I have tried: Placed a call, turned the volume all the way up, made sure that the Bluetooth was off

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

I just bought a Note3 and when I make or receive a call the volume is turned up to the max but yet the sound is very faint almost none?

Note3, can not hear incoming or out going yet volume is maxed. I have tried: I have set all setting to max volume and nothing has changed. I think it was caused by: I just bought the phone refurbished hours ago

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.




Marmae tecson
Premier Author
0 Articles Started
1 Article Edits
1,050 Points
Marmae tecson is a premier author with VisiHow. Marmae tecson has achieved the level of "Recruit" with 1,050 points. Marmae tecson has started 0 articles (including this one) and has also made 1 article edits. 100 people have read Marmae tecson's article contributions.
Marmae tecson's Message Board
Marmae tecson: Hi, my name is Marmae tecson.
Marmae tecson: Can I help you with your problem about "Why I can't hear a call of Samsung S3"?
 

Article Info

Categories : How To Use Samsung Galaxy Note 3

Recent edits by: psgerber, Victorforex, Eng

Share this Article:

Thanks to all authors for creating a page that has been read 17,594 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No