Q&A from the article:

Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

Edited by linda0704, Anonymous, Calob Horton, Daleen1! and 1 other

Questions and Answers

What do I do if I have forgotten my alternative password?

I am using the fingerprint lock screen and I have forgotten my alternative password, what do I do? I want to change my lock screen but can't without knowing my password.


If you've forgotten your Samsung Galaxy S5's alternate password for its fingerprint scanner, there are only a couple things you can do to unlock your device. The first and easiest thing you can do is to simply enter the wrong password up to 20 times. At that point, your device will ask you for your Google account information. When you enter it, your device will unlock, allowing you to change or remove the password you forgot so you are able to use your phone again. If you've forgotten your Google account information, you can go to this site to try to recover it.

Was this helpful? Yes | No | I need help

If you are unable to retrieve your Google account information, or if you never logged into a Google account in the first place, you will have to unfortunately perform a Factory Reset. A Factory Reset will delete all of the data from your phone; however, it's the only option you have at this point. To learn how to perform a proper Factory Reset, read this great VisiHow article.

Was this helpful? Yes | No | I need help

I don't want to lose my data on my phone but can not remember alternative password?

I forgot my alternative password of my Galaxy S5 but don't want to lose everything on my phone. I have tried: Put in the password as many times as possible to get to my Reset with Google account but still didn't get that message. I think it was caused by: Have no idea

Was this helpful? Yes | No | I need help


VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner


VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Premier Author
Articles Started
Article Edits
1,050 Points
Linda0704 is a premier author with VisiHow. Linda0704 has achieved the level of "Recruit" with 1,050 points. Linda0704 has started articles and made article edits. people have read Linda0704's article contributions.
Ask Linda0704
Hi, my name is Linda0704. I hope my article on "What do I do if I have forgotten my alternative password" was helpful. If you have a question please click the button below.

Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: Daleen1!, Calob Horton, Anonymous

Share this Article:

Thanks to all authors for creating a page that has been read 1,058 times.


Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No