Edited by linda0704, Calob Horton, Daleen1!, Eng
Questions and Answers
What do I do if I have forgotten my alternative password?
I am using the fingerprint lock screen and I have forgotten my alternative password, what do I do? I want to change my lock screen but can't without knowing my password.
If you've forgotten your Samsung Galaxy S5's alternate password for its fingerprint scanner, there are only a couple things you can do to unlock your device. The first and easiest thing you can do is to simply enter the wrong password up to 20 times. At that point, your device will ask you for your Google account information. When you enter it, your device will unlock, allowing you to change or remove the password you forgot so you are able to use your phone again. If you've forgotten your Google account information, you can go to this site to try to recover it.
If you are unable to retrieve your Google account information, or if you never logged into a Google account in the first place, you will have to unfortunately perform a Factory Reset. A Factory Reset will delete all of the data from your phone; however, it's the only option you have at this point. To learn how to perform a proper Factory Reset, read this great VisiHow article.
I don't want to lose my data on my phone but can not remember alternative password?
I forgot my alternative password of my Galaxy S5 but don't want to lose everything on my phone. I have tried: Put in the password as many times as possible to get to my Reset with Google account but still didn't get that message. I think it was caused by: Have no idea
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Categories : All About Samsung Galaxy S5
Recent edits by: Daleen1!, Calob Horton, linda0704