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Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

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Questions and Answers

We are locked out of our Samsung Galaxy S5 phone. I logged onto to my Gmail account. How do I reset my alternative password which I don't remember?


It is a good thing that you logged your Samsung Galaxy S5 into your Google account. This allows you to unlock your phone by entering the wrong password up to 20 times, entering your Google account information, and then resetting the password to something you can remember or removing it completely. If you don't remember your Google account information, go here to try to recover it. Unfortunately, if you can't remember or recover your Google account information, you will have to perform a Factory Reset on your Samsung Galaxy S5. As you know, this method will delete all of your phone's data; however, it's the only way you can unlock your phone at this point. To learn how to perform a proper Factory Reset on your Android phone, read through and follow the steps in this great VisiHow article. After the reset is complete, be sure to set an alternative password that you can remember in case the fingerprint scanner doesn't work for you so you can unlock your phone.

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See more questions like this: I have a fingerprint password on my Samsung Galaxy S5 and it won't take thumb print and I don't know what to do

My Galaxy accepts my finger scan but I'm still in locked mode?

My daughter somehow put S Voice in control of my phone. I am unable to do anything with my phone even though it is accepting my finger and my alternate pin


This VisiHow article titled Disable the S Voice Application on Samsung Galaxy S6 Edge can help you disable the S Voice on any Galaxy device. You will want to disable this for next time she tries. Probably the lock features were not enabled to unlock with S Voice. First, call your phone from another phone and try to access the home screen to disable the S Voice. Otherwise, you will have to hard reset. Use Kies to backup important data first before you hard reset.

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I had something on my finger so it didn't open after three tries, it asked for alternative password, which I never used and don't know. This is my business cell and I can't get in?

So how do I get the fingerprint option back up so I can get into my phone?


Do a soft reset by removing the battery for a few seconds. Meanwhile, clean the screen with rubbing alcohol. Restart the phone and try the fingerprint scanner again. If that fails then go to Samsung's Find My Mobile and unlock the device from there. Because this is a work phone, you really should disable the fingerprint lock because they are faulty.

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Well,I did go to settings but not the finger scanner and the alternative password and I'm in third grade?

I can not get in my dads phone but,now he has a new one.I thought the fingerprint lock was a new one but wasn't .my mom has the fingerprint lock .then,I messed it so she got mad at me and she has a new phone.now my dad can't get in the phone so I think he is mad at me.thanks!

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Awe, I have a daughter in third grade. Though we may get irritated, we still love our children. Tell your Mom to call your Dad and while he is on the call with her he can access the phone. He also can go to Samsung's Find My Mobile and unlock the phone remotely. It is not the end of the world, I promise.

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The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner
More questions and answers

How to get phone to return to fingerprint scanner screen from alternative password screen?

Hi there, my phone is locked to a screen asking me to enter my alternative password which I cannot currently remember. Is there a way to return it to the fingerprint reader screen? Thanks

Try doing a soft reset by pulling the battery. If you can't remember your alternate password, keep attempting for at least 20 times until you get the option to login in with your Google Account. If you can't remember that, Google Accounts Authority can retrieve the password for you. You can read more about the Google Unlock Methods here: Recover Android Device in case of Forgot password/pattern unlock an Android device

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Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: Maria, MsBarbs, janis

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