Use Hospitality English to Bid Farewell to Guests

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Closing Reservations Calls

Hello, and thank you for watching VisiHow. Today, we have a three part tutorial on hospitality English, dealing with farewells in various scenarios. Part 1 of 3 deals with closing a Reservations call. These phrases may be used by the Reservations or the Front Office agent who would like to end a Reservations call regardless of whether or not the room was booked. We will point out the difference in the phrases to use as we go through this list.

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Steps

  1. 1
    The components of farewell may include a thank you to the guest for their business, an offer of additional help, and a pleasant parting comment.
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  2. 2
    To begin, we need to thank the guest by saying, "Thank you for choosing" our hotel, and state the name of the hotel, whatever that is.
    This can be stated in the instance that we have booked a reservation, since the guest has chosen our hotel.
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  3. 3
    If the guest has not chosen our hotel, but has called and requested the information, then has stated they will call back, or they are not going to book a reservation, we could say, "Thank you for calling", and again stating our hotel by name.
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  4. 4
    In our demonstration, the hotel name used is "Paradise Hotel", but we would simply insert the name of the actual hotel where we are working.
    That information of course may change.
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  5. 5
    Next, we have an offer of help, in which we may say, "Is there anything else I can assist you with today?" If the guest answers with "Yes," we can then proceed with the call.
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  6. 6
    If the guest says, "No," we can continue with an offer of future assistance by saying, "If you do need any further assistance, my name is", then state your name.
    We can also state our department name.
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  7. 7
    If the guest has booked a room, we will have their arrival date, and we can say, "We look forward to welcoming you", and you would reconfirm by stating their arrival date.
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  8. 8
    If the guest has not booked a reservation, we can simply close the call by saying, "Have a pleasant day."
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  9. 9
    We could also say, "We look forward to helping you again."
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  10. 10
    This concludes today's tutorial on hospitality English for farewells.
    This is part 1 of 3 on closing a Reservations call. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Use Hospitality English to Bid Farewell to Guests Closing Reservations Calls

Guest Departure

Hello, and thank you for watching VisiHow. Today, we have a tutorial on hospitality English for farewells. This is part 2 of 3, dealing with the guest departure. These phrases can be used by any member of the hotel staff who encounters the guest on their way after checking out of the hotel, including by the receptionists who do check them out.

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Steps

  1. 1
    To begin, always thank the guest for their stay and for their business.
    We can simply say, "Thank you for staying with yours."
    Use hospitality and hotel English to bid farewell to a guest Part-2-3 Guest Departure.mp4-canvas41 838.jpg
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  2. 2
    We can also say something nice to them such as, "I hope you enjoyed your time in Chicago." "Chicago", of course, will change depending on the actual location of the hotel.
    We could also say something like, "I hope you enjoyed your stay at our hotel."
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  3. 3
    Next, we could say, "We look forward to welcoming you back." It's very important that in the Reception and Front Office generally that the staff invite the guests to return the next time they visit the city.
    Use hospitality and hotel English to bid farewell to a guest Part-2-3 Guest Departure.mp4-canvas63 882.jpg
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  4. 4
    Finally, we can wish the guests a "safe trip" home or to their next destination.
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  5. 5
    This concludes today's tutorial on hospitality English for farewells.
    This was part 2 of 3 in a three part series on phrases that we can use during the guest's departure. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Use Hospitality English to Bid Farewell to Guests Guest Departure

Ending the Conversation

Hello, and thank you for watching VisiHow. This is a 3 part tutorial on hospitality English for farewells. This is part 3 of 3 dealing with ending a conversation. You may be in reception or the concierge desk and speaking with a guest about any number of small topics, and you need to end the conversation. We need to do this professionally and politely. Here are some phrases that we can use as we're ending a small chat with a guest who is not checking out.

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Steps

  1. 1
    "Enjoy the rest of your stay".
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  2. 2
    "Please let me know if you need any assistance.
    My name is Suzanne, and you can find me at the concierge desk". The name and location in the hotel may change, depending on who you are and what department you're working in.
    Use hospitality and hotel English to bid farewell to a guest Part-3-3 Ending the Conversation.mp4-canvas45 004.jpg
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  3. 3
    Depending on the time of day, we can say "Have a pleasant day/evening".
    Use hospitality and hotel English to bid farewell to a guest Part-3-3 Ending the Conversation.mp4-canvas70 224.jpg
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  4. 4
    If we've made a recommendation for a guest to visit the museum or go to a particular restaurant, we can say "Please let me know how you enjoyed the museum when you return" or "Please let me know how you enjoyed the cheese factory with your family".
    Use hospitality and hotel English to bid farewell to a guest Part-3-3 Ending the Conversation.mp4-canvas88 546.jpg
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  5. 5
    This concludes the tutorial on hospitality English for farewells.
    I was a 3 part segment and this is part 3 of 3 on ending a conversation for a guest who is not checking out of the hotel. If you have any comments, questions or suggestions, please leave them in the space below.
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Video: Use Hospitality English to Bid Farewell to Guests Ending the Conversation

Questions and Answers

I want to send a thank you letter to my guest after they leave?

I want to write a letter to my guest after they leave to thank them for staying with us and the services. I have tried: A letter. I think it was caused by: Satisfaction

The wording depends upon the guest. A person whose first language is not English may wish to see a simple and short message. You can see such an example below.

Dear [name]:

On behalf of our [name] hotel, I wish to express my gratitude for choosing and staying at our hotel. Our hotel is aimed to work with each customer individually, providing all of the amenities and facilities to each visitor. [Name of the hotel] is in close proximity to [name the sights or shopping centers] Our restaurant [or cafe] can satisfy any gourmet and serves the best [name] cuisine.

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I have personally looked into your being comfortable and prepared all of the reservations that you have requested. We look forward to seeing you again during your next visit.

Please leave us a note [prepare a form for feedback] or leave a comment on our website, [if you have a website, include its name], to help us to improve our staff services, amenities, facilities, or anything else in our hotel; and your advice, comments, and thoughts will be taken into consideration.

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Again, I thank you for booking our hotel room and hope to see you again!

Yours sincerely, [your name] [hotel name] [full signature]

How do I write a farewell message to a checked out client?

I want to use SMS advertising to bid farewell to guests who have checked out. How do I write a short nice message

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What are the standards of guest farewell?

What are the things that the butler need to do at the time of farewell bidding of guest?

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How do I write a farewell message to a long staying guest on departure?

How do I write a farewell message to a long staying guest on departure

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Processing the payment account?

Conversation about the processing the payment account

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How do I write the thanks letter to the guest after they leave with polite and nice?

Yes, please, I would like to send the thank you letter to the guest after they leave, I would like to know how much our services have been offered during their stay, and what is next we should do?. I have tried: We all tried the best to offer all the guest during their holiday. I think it was caused by: We need an excellence review to raise our life and experiences, so we will have more job to do. we need the job, please.

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Categories : Hospitality Industry

Recent edits by: bandana, Forster, VisiHow

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