Unlock a Samsung Galaxy Note Phone when Your Screen Is Broken

Edited by Doug Collins, Dougie-1, vc, Sean and 13 others

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I am going to show you my Samsung Note3 which I ran over with my car yesterday. I had a big problem because I could not get into the device and I am sure you are here for the same reason. I needed to get my data off the device and onto my new phone.

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Steps

  1. 1
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    As you can see I did manage to get it unlocked.
    But there's a problem -- although you can see the images through the glass a little bit to figure out what is going on I can't interact with this device at all. My fingers on the screen are being ignored entirely.
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  2. 2
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    Luckily if you have a note device (Note, Note2, Note3, Note4) or any note device you do have a pen.
    What I discovered is the pen works even when finger input on the screen does not.
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  3. 3
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    As you can see I don't have a pattern unlock on the screen like I did before and I can't see my entire screen because part of it is completely dark.
    What I did was draw my pattern unlock even though I couldn't fully see what I was doing in the dead areas of my screen and it worked to unlock my phone. As you can see it does respond to the pen. I can scroll around and everything works with the pen, so the key is to use your pen.
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How to Remotely Unlock any Samsung Phone with Samsung's Find my Phone App

The second thing that I want to show you is the find your phone app. The Android device manager has a find your iPhone app in it. That is the one I was using. It turned out to be a really bad idea considering Samsung has pretty much the exact same app however Samsung's version has features in it that would have saved me.

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  1. 1
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    What would I have done if I was using a phone that doesn't have a pen?
    It turns out I could have used the "Unlock my screen" option from Samsung Find My Phone app so I could easily have gotten into my phone and backed it up.
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  2. 2
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    It also has other features like finding your phone, lock my screen and wipe my device.
    It has other options as well such as guardian settings if you want to monitor your child's device.
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How to make your device useless to anyone who steals or finds your lost phone with Samsung's Reactivation Lock

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    Go into settings->security on your phone and activate the Reactivation Lock.
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  2. 2
    I recommend you turn this setting on because if someone steals your device they can no longer wipe or reset the device.
    The device becomes useless to them. There is a section of memory specifically set aside that cannot be tampered with and that is where the Reactivation Lock is stored. Nobody can get in there and undo it and thus makes the device completely useless to a thief. Thus it is more likely your device will be returned to you when it is lost or stolen. Especially if you send a reward to the thief through this app.
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  3. 3
    So I strongly recommend you go to https://findmymobile.samsung.com/login.do to setup your new device and use the features described above.
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Questions and Answers

My screen is cracked and black!

The phone was also locked with a fingerprint and I don't remember the backup. How do I get my text messages and contacts. I have tried: Turning it on and off, removing the SD card,. I think it was caused by: Screen is broken, the phone flew across the room

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Follow the "Use Samsung Kies to backup data on your Galaxy S5" section of the article that can be accessed by clicking this link: "How to back up data on Samsung GALAXY S5". If you get a message that your phone is locked, you may press the power button and swipe the bottom of the screen down. If it is not working, open the Find My Mobile service, log in with your Samsung details, choose your device. In the "Remote Control" menu, click "Unlock my screen" and "Unlock". Then, proceed to back up your data with Kies.

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See more questions like this: Note5 cracked/black screen w/ pin?

My phone is turned on but the screen is black and I am not able to unlock the phone. How can I unlock the phone?

My phone is still on and I receive messages and hear it go off, but I can not access the phone through the screen. It is completely black and I can not unlock the device with my passcode. How can I unlock the phone to access my photos at least to put them on my laptop?

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See more questions like this: Emergency, need to get in my phone, screen is broken, it has a pattern lock. I have tried syncing it and my original USB cord won't register for me to use an app?

I have a Samsung Galaxy S4, The screen is non-responsive and displays nothing, is there a way via USB I can access the phone remotely from my computer?

The screen is non-responsive and displays nothing, is there a way via USB I can access the phone remotely from my computer?

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Phone is locked, display is broken?

I have a Samsung Note5. The display is broken but the phone is still working. I want to back up the data. The phone is locked with a pattern. I went to Samsung Find my Phone app, but it's not discovering it, it says it has to be connected to the network. How can I unlock the screen remotely?

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Can not see screen at all to unlock Note4?

Screen is shattered, cracked, blacked out. Can not see anything, though I can hear my text, the phone connects to Bluetooth in my car. I have Samsung Kies on my laptop BUT of course I can't back it up without unlocking the phone which I can't get access to. I also have a Samsung account but it seems I did not register my phone. . Am I going to be able to save my information on the phone that will not be saved on my Google backup that I also have activated on the phone?. I have tried: Look online for solution and hooked it up to Samsung Kies. I think it was caused by: Fell off car to concrete possibly ran over by car

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How to unlock my Note5 via computer, my son cracked my LCD and I need my photos?

My son cracked my LCD when he dropped my phone. I have a presentation to do for 2016 high school graduation and 2016 college graduation as a guest speaker, please help. I have tried: Plugging into computer but its not showing any files being that my screen isn't working. I think it was caused by: LCD broken

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Samsung Note3 fell down and screen seems not displaying anything?

Hi Doug, my phone isn't displaying anything. I would like to know how can I access or retrieve data from it. I unfortunately cannot unlock the screen nor enter any PIN. Thanks. I have tried: Tried remove and place battery again, LED lights are on, lights next to home button lit. Plugged into PC. It can see my Note3 but doesn't find data - it shows blank. I think it was caused by: It fell down & screen broken

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How do I go about unlocking it in Kies and recover my data?

Hi My Samsung Note5 dropped and the back screen broke. Screen display is mostly black with some pixelation. The stylus is jammed. When I open Kies3 to recover data on my PC, it asked to unlock. I tried drawing patterns, it did not work. I can't go to find my iPhone, because it was not logged in so far.

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See more questions like this: My note5 won't recover my data?

How to open my unlocked Note3 when my screen is black. It's working but the screen is black?

How to open my unlocked Note3 when my screen is black. It's working but the screen is black?

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Cracked screen, no display, no response via digitizer, seeking access to view texts and other information from my tab 3 until replacement screen arrives?

I am ordering a replacement screen unit so that I can resume using my phone as normal. It rings and notifies me as usual, but I can't interact with the phone due to the screen's condition. I'd like to access my Note4 remotely through my Tab 3 or even my PC or Google account until I can replace the screen. Any suggestions? What would I have to have active on the phone already to make this a possibility?

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Hi Doug, May you help me. The touch screen doesn't work and the stylus is stuck in the phone. Need to unlock the phone. Galaxy Note5?

The touch screen doesn't work and the stylus is stuck in the phone. Need to unlock the phone. Galaxy Note5

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See more questions like this: Galaxy Note4 has a broken screen. the phone is locked and I want to unlock it?

LCD is broken on Galaxy Note3. Is there an app for laptop to remotely control my Android?

LCD is broken & my phone has password on it. I can not get into my phone to even open up my phone to retrieve my data. is there an app to do so?. I have tried: Plugging it into laptop but nothing registers on my computer. I think it was caused by: I broke the LCD when working in attic. I sat on the phone & inside screen is cracked in pieces

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Article Info

Categories : How To Use Samsung Galaxy Note 3

Recent edits by: Maria, Vagabon80, precy

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