Troubleshoot Windows Lumia Start-Up Problems

Edited by Sean Zylow, Eng

If your phone has frozen or will not start, the Windows Device Recovery Tool can help you reset and recover your phone software at home. The tool can also be used on phones that start, but have a BitLocker recovery screen.

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Caution: Using the Windows Device Recovery Tool will erase all content stored on your phone, including apps and games (along with app data and game progress), text messages, call history, music, photos and more. If possible, back up your phone first (settings > backup). You will be able to restore a backup once the recovery is complete.

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NOTE: The recovery process may take some time depending on your internet connection speed, and you cannot use your phone during the installation. The latest approved version of the software in your phone and model will be installed.

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Download and install Windows Device Recovery Tool to your computer (available for Windows 7, or newer). If possible, make sure that your phone has enough battery power. When the installation has finished, start the application and the main screen will appear.

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  1. 1
    If your phone is not automatically detected, disconnect all phones from your computer and press My phone was not detected at the bottom of the main screen.
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  2. 2
    If prompted, select the phone manufacturer.
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  3. 3
    Connect your phone to your computer with a compatible USB cable.
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  4. 4
    Wait for your computer to detect the connected phone and follow the screen instructions
    If the phone is not connected within one minute you can try restarting your phone: keep the USB connected, and press and hold the Power and Volume down keys simultaneously. Release the keys when the phone vibrates.
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  5. 5
    Press Install software to start installing the software to your phone.
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  6. 6
    Once the installation is complete, the phone will restart
    If your SIM has a PIN code, you will need enter your SIM PIN code at this stage.
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Referencing this Article

If you need to reference this article in your work, you can copy-paste the following depending on your required format:

APA (American Psychological Association)
Troubleshoot Windows Lumia Start-Up Problems. (2016). In VisiHow. Retrieved May 1, 2017, from

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MLA (Modern Language Association) "Troubleshoot Windows Lumia Start-Up Problems." VisiHow, Accessed 1 May 2017.

Chicago / Turabian "Troubleshoot Windows Lumia Start-Up Problems." Accessed May 1, 2017.

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Categories : Nokia

Recent edits by: Sean Zylow

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