Teach Basic Use of Prepositions to Call Center Agent Aspirants

Edited by mahalia jovita b. bugasto, Robbi, Alma, Rob and 2 others

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In a multi-lingual country such as the Philippines, the United States, and other areas, BPO job opportunities are abundant. Many North American companies are using call centers based in India or the Philippines.

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Not only do the call center companies provide a good hourly wage, they have benefits such as allowances, incentives and medical assistance. Despite all those things, call centers all over the world have a hard time finding talent.

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A curriculum on how to grammatically construct sentences can help the aspirant to communicate with, and understand the person on the other line. Learn how to pronounce the words correctly, as Filipino is very different from English, and it's common to make some mistakes with the pronunciation. It's also important to how the call center works, and what it requires from its employees. This is the second article I have written to promote this kind of curriculum. You can also refer to the article Teach Basic Subject Verb Agreement to Call Center Aspirants, for more information on how to teach how to construct grammatically correct sentences in English, and to aide our future generation to achieving their dreams.

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Teaching Basic Prepositions

Here are some tips on how you can teach the basic use of prepositions to those aspiring to be call center agents.

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  1. 1
    Beginning a lesson
    .
    First, we need to introduce and explain what the topic is all about. In this case, Prepositions. What are they? Why do we need them? What are they for? Your main focus when it comes to the beginning of this lesson is to introduce prepositions.
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  2. 2
    The purpose of a preposition is to link words in sentences usually meaning direction, time and position.
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  3. 3
    Familiarize them with what common prepositions mean and how they are used in sentences
    .
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Three Examples of Common Preposition and Their Uses

We'll discuss some common prepositions used in the English language.

IN

  1. 1
    This preposition can describe an enclosed space such as an area, (in the city, in the country, in the car, in the house, in the closet)
    .
    Some examples in sentences are:
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    1. I was born in the Philippines.
    2. She is in the kitchen.
    3. He is working in the garage.
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  2. 2
    This can also be used when objects act as containers
    .
    Some examples in sentences are:  
    1. The leftovers are in the fridge.
    2. Our house keys are in my pocket.
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  3. 3
    Another use is when you are describing what is contained in liquids or any other substance
    .
    Some examples are:  
    1. Would you like cream in your tea?
    2. Did you put sugar in these cookies?
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  4. 4
    The preposition in can also be used to refer to "time"
    .
    If you see these words in a sentence you should use in to refer to the past, the present, the future, the morning, the afternoon, the evening, a month, a century, a year, a century, a millennia, a season. Some examples are:  
    1. She was referring to what she has done in the past.
    2. I should be finished painting the room in a month.
    3. I'll be there in an hour.
    4. In two years, I will finish high school.
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  5. 5
    In can also be used to describe a mood or emotional state
    .
    Some examples are:  
    1. She's really in a depression.
    2. You're in a really good mood.
    3. He's in control.
    4. She's in a happy place.
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  6. 6
    Other examples include
    :
     
    1. The guitar is in tune.
    2. He's in trouble.
    3. She's in a meeting right now.
    4. You have to live in the moment.
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TO

  1. 1
    To can be used to indicate movement to a certain goal or destination
    .
    Some examples are:  
    1. Let's go to the park this afternoon.
    2. She is going to get her Masters Degree at Cambridge University.
    3. Do not use to if you are referring to the noun "home". Instead of saying the children to home, you need to use a verb and say:  
      1. The Children went home.
      2. The children are coming home.
      3. The children need to go home.
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  2. 2
    The preposition to is usually used like this > subject+verb+to+infinitive
    .
    An infinitive is the basic form of verbs such as; eat, work, and play.  
    1. You can also use to with these infinitives:  
      1. Willingness - be willing consent, refuse.
      2. Desire - want, desire, wish, request, prefer etc.
      3. Intention - intend, prepare, plan.
      4. Obligation - have, be obligated, and need.
    2. Some examples of using to in a sentence:  
      1. Martha wants to cooperate. Subject: Martha + Verb: wants + Preposition: to + Infinitive: cooperate.
    3. Don't you want to leave?
    4. She planned to return this evening.
    5. Everyone needs to eat.
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TOWARD

  1. 1
    While to indicates arrival at a destination, toward is a moving preposition that indicates movement to a destination without arriving yet
    .
    Although toward and towards have the same meaning, and it's usually smarter to say toward rather than towards. Some examples in sentences are:  
    1. If you walk toward the light, you'll see heavens gates.
    2. Could you please push you grocery cart toward the exit?
    3. Do you see that man walking toward us?
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ON

  1. 1
    This preposition is used when you are referring to surface that can hold things, without those things being inside of it
    .
    Some examples in sentences include:  
    1. The chocolates are on the table.
    2. She was speeding on the highway when she was stopped by the police.
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  2. 2
    "On" is also used when you are referring to any means of transportation
    .
    Some examples are:  
    1. She got on the bus just in the nick of time.
    2. We got on the plane at around 5:30 in the afternoon.
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  3. 3
    Another way to use on is when referring to phrases of time
    .
    This includes a date, a weekday, morning, afternoon and evening. Some examples of this in sentences:  
    1. I was born on March 25.
    2. I have my annual check-up on Thursday.
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  4. 4
    "On can also be used for things that can be thought of as lines or boundaries such as roads and streets
    .
    Some examples:  
    1. Turn left on the 3rd Street.
    2. I live on the west side of town.
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  5. 5
    "On" is also often used in lists
    .
    Some examples are:  
    1. What is on the itinerary for today?
    2. I forgot an item on your grocery list.
    3. I'm on the waiting list for tickets.
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INTO and ONTO

  1. 1
    "Into" indicates a movement of something from outside to inside
    .
    Some examples in sentences:  
    1. Anna moved into her new office.
    2. Put the letter into the envelope.
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  2. 2
    Also, "into" can be used when talking about a situation
    .
    Examples:  
    1. She's always getting into trouble.
    2. Candles put me into a romantic mood.
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  3. 3
    "Onto" indicates a movement towards a three dimensional space
    .
    It can often used exactly the same way as the preposition on. Examples include:  
    1. The crab was washed onto the shoreline.
    2. Put the book onto the table.
    3. She got onto the busy with a little help.
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  4. 4
    Where onto is more of a placement, it is not the same as on to
    .
    An example of the later - After Mary is finished her degree; she's going on to University.
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AT

  1. 1
    This preposition is used to describe a location, destination and direction
    .
    Examples of each:  
    1. She is standing at the fountain. (location)
    2. Let's meet at the corner of Ash and Brent. (destination)
    3. He threw his chewed up bubble-gum at his teacher. (direction)
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  2. 2
    At can also be used to describe time
    .
    Use at when it is followed by these words noon, midnight, present, the moment, the present time, and by the time of a clock. Some examples are:  
    1. Meet me for lunch at noon.
    2. She is busy at the moment, come back at 4:00pm.
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  3. 3
    At can also refer to AGE
    .
    Examples in sentences:  
    1. She had her first baby at the age of 18.
    2. She already knew how to read at the age of six.
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  4. 4
    This can also show if an activity is directed to something or someone
    .
    An example is:  
    1. She threw a banana at the zoo keeper.
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  5. 5
    Another use of at is to show a cause of a reaction
    .
    An example:  
    1. She is angry at her mother for abandoning them.
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ABOVE and BELOW

Above and below indicate elevation, authority, amount or temperature. Some examples below.

  1. 1
    A The fan is above our heads
    .
    (elevation)  
    1. The supervisor is ranked below the manager. (authority)
    2. Agnes's IQ is above average. (amount)
    3. The temperature outside is 12 degrees below zero. (temperature)
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OVER and UNDER

  1. 1
    When it's used literally, "over" and "under" can be used to indicate a higher or lower position if we have a straight line as a border
    .
    Some examples:  
    1. The sun rose over the mountains.
    2. To solve the equation, you have to put 3 under the 7 and divide.
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  2. 2
    It can also mean if it is more than or less than
    .
    Some examples:  
    1. Archie worked in this company for over 10 years.
    2. My salary is under $15,000 a month.
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  3. 3
    Under is used to mean affected by
    .
    Examples follow:  
    1. Doctors are always under a huge amount of stress.
    2. She got busted because she was driving under the influence.
    3. She is under medicated.
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  4. 4
    "Over" is used to refer something that is currently happening/during
    .
    Some examples:  
    1. Over the past few months, we have been busy managing our business.
    2. What are your plans over the weekend?
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  5. 5
    Use over as a more casual part of a sentence
    .
    Examples:  
    1. Let's discuss the case over dinner.
    2. Let us talk about the situation over a cup of tea.
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  6. 6
    Use over if you are referring to a span or moving across an area
    .
    Examples are:  
    1. I will travel over the vast dessert just to be with you.
    2. He hung the banner over their doorway.
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Some Exercises for Practice

There are so many prepositions to tackle. But the prepositions mentioned above are the most common. You can actually go on the internet and look for other prepositions, but the pattern is still the same.

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To check how well they have understood what you've taught them, give them exercises similar to the ones below. Have them fill in the blanks. Prepositions Assessment:

  1. 1
    I
    .
    in/at/on/to.  
    1. He lives ___ Boracay.
    2. Patrick works ___ Gordon's Tavern.
    3. He went ___ his friend's house.
    4. He arrived ___ Manchester for the celebrations.
    5. Joanna works ___ the hospital.
    6. II. for/while/during
    7. He's been working ___ three weeks.
    8. I fell asleep ___ the film.
    9. We talked ___ an hour.
    10. What did you do ___ you were in London?
    11. I came up with a good idea ___ I was thinking about my class.
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  2. 2
    III
    .
    in/at/on.  
    1. Let's meet ___ seven o'clock.
    2. He was born ___ July.
    3. I went there ___ 1998.
    4. She'll be at work ___ Thursday.
    5. We met ___ Christmas day.
    6. They drove to Barstow ___ September 15th.
    7. We arrived in this country September.
    8. I love to go shopping ___ Christmas time.
    9. We get up early ___ the morning.
    10. He's working on his homework ___ the moment.
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Answer key:

  • In
  • In
  • To
  • In
  • At
  • For
  • During
  • For
  • While
  • While
  • At
  • On
  • In
  • On
  • On
  • On
  • In
  • At
  • In
  • At

These are some tips that you can follow to teach the basic use of prepositions to your students. Good luck!

If you have problems with any of the steps in this article, please post in the comments section below.

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Categories : Communications & Education

Recent edits by: Eng, Rob, Alma

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