Take Messages from Hotel Guests Using Proper Hospitality English

Edited by Hotelier, priya, Eng, Anonymous

Hello, and thank you for watching VisiHow. Today's tutorial is on taking messages using hospitality English. Several times throughout your day, working in a hotel, you may be asked to leave a message for one of your colleagues, one of your managers, or even for one of your hotel guests. As a word of caution, in case someone would like to leave a message for a hotel guest, you need to check the guest's account. This is important because some guests may be staying incognito in your hotel, meaning that they do not want to be disturbed. They do not want to receive any phone calls. They do not want to receive any messages. They may not even want someone to know that they are a guest of this hotel. You don't want to agree to take a message, and then indirectly give out any information that can compromise your guests' security.

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Steps

  1. 1
    If we are able to take the message, we need to know what information we need to get from this guest.
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  2. 2
    We need the date and time of the call.
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  3. 3
    We need the caller's name.
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  4. 4
    We need the caller's contact information.
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  5. 5
    We also need the message that should be given.
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  6. 6
    Next, there are some phrases that we can use to obtain this information.
    These include, "May I take your name please?", "Is there a number where you can be reached?", and "What would you like the message to say?"
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  7. 7
    In order to close the call, we need to thank the guest for calling.
    We can say, "Thank you for your message", or "Thank you for calling us with your message".
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  8. 8
    Next, confirm the details.
    We can say, "Please let me repeat it back to you to make sure the details are correct", or simply, "I will repeat it back to you to make sure the details are correct".
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  9. 9
    Then close by saying, "We will deliver this message to ____", and insert the person's name who should be receiving the message.
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  10. 10
    This does conclude today's tutorial on hospitality English, regarding taking messages in a hotel.
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Take Messages from Hotel Guests Using Proper Hospitality English

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, priya, Hotelier

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