Solve issue of Music Player on Samsung Galaxy S4 only playing 2-3 seconds of any audio file

Edited by Eng, Maria, Anonymous, Denny and 9 others

A few days ago, a friend of mine came to me with an issue with his newly purchased Samsung Galaxy S4. The built-in "Music Player" suddenly only played 2-3 seconds of any music or media file. It was even more difficult to figure out a solution to this problem, as he had upgraded his OS at an IT/Mobile Center. I told him the problem might be something in the settings of the "Music Player". He couldn't find anything! My first thoughts were, in Windows Media Player, there was an option to only play the start of the music files in the library, as to quickly browse those media files. I thought maybe on Samsung "Music Player", they implemented a similar feature. We went through all the settings and options in "Music Player", and could not find a similar option

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Music Player Icon.png

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Logical Steps to Follow, to Try and Solve This and Other Issues with Music Player

  1. 1
    I asked him if he notice the issue right after his OS upgrade?
    He said, "No, the "Music Player" was fine after upgrading." So we considered the possibility of a bad OS upgrade.
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  2. 2
    I asked him, if he could remember installing any new applications lately.
    He said, "No, the IT/Mobile Center had all extra apps installed for me." Actually that was not the case, as later we found out.
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  3. 3
    He also noticed the RealPlayer application was suffering the same issue.
    Music files were only playing for 2-3 seconds. I tried to uninstall RealPlayer, Reboot, and then Reinstall it again, but to no avail.
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  4. 4
    I then tried to stop the "Music Player" service.
    Since it was the main and built-in "Music Player" with that issue, it was tricky. To do so:  
    1. Go to "Settings", then tap on "More". There you will see "Application Manager".
      More - Application manager.png
    2. Make sure you are on the "All" tab, Scroll to locate "Music".
      Application Manager- ALL tab.png
    3. Tap on it and you will be in the "App Info". There you will find a button labeled "Force Stop".
      Music Player Force stop.png
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  5. 5
    Then we tried the RealPlayer.
    RealPlayer still had the same issue.
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  6. 6
    I rebooted to bring back the "Music Player" service active.
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  7. 7
    I then tried another "Music Player" he installed, "ES Media Player".
    To our surprise, it played fine; the whole music file kept playing, and did not stop.
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  8. 8
    Rebooting time after time did not solve the issue.
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  9. 9
    We were left with the conclusion that either a mass-installed application was causing the problem, or a there was a conflict with an installed application.
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Final Resort Before Heading Back to the IT/Mobile Center

  1. 1
    After exhausting all the available options in an attempt to solve this issue, we decided to try a "Factor Reset".
    To do so, I followed the next steps:
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    1. Hit Menu Soft-Key, and then tap on "Settings", while on Home screen.
    2. Tap on the "Accounts".
    3. Scroll to "Backup and Reset", tap on it.
      Accouts-Backup and reset.png
    4. Tap on "Factory Data Reset".
      Factory data reset.png
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  2. 2
    Once "Factory Data Reset" is finished and reboot is complete, we tried the "Music Player".
    It was working again, and the music files played to the end.
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  3. 3
    What a relief!
    One by one, my fiend went on installing the third-party apps. After each installation, he tried the "Music Player".
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  4. 4
    After installing an application called "Bellman".
    The issue with playing only 2-3 seconds of music files re-appeared. Bingo!
    Bellman application.png
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  5. 5
    Just to be absolutely sure, we uninstalled the "Bellman" application.
    To do that:  
    1. Go to "Settings", tap on "More". There you will see "Application Manager". Make sure you are on the "Download" tab, Scroll to locate "Bellman".
      Application Manager - Bellman.png
    2. Tap on the application, and the application window will open, with "Uninstall" Button. Tap it to uninstall.
      Bellma Unistall.png
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The "Music Player" was fine again.

Conclusion

  1. 1
    Conflict between applications may cause a program to act strangely.
    The first thing to do when one of your applications begins to act strangely is to try uninstalling any newly installed applications. Use the process of trial and error. One by one by one uninstall a new app and check to see if it fixed the issue.
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  2. 2
    Mostly "Factory Data Reset" will revert you back to way your device was when your first got it.
    Remember to back-up your personal files, like Contacts, SMS, and Emails before doing a reset, or you'll lose all that data.
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  3. 3
    Search the web to see if anyone had a similar issue.
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  4. 4
    When the "Music Player" on your Samsung Galaxy S4 is playing only 2-3 seconds of each music file, look to see if you've installed "Bellman".
    Uninstall it, and "Music Player" will be fine again.
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Tips Tricks & Warnings

  • The S4 Model # GT-i9500, with Android OS 4.2.2, as per the following photo.
    S4 OS version.png
  • The above approach can be used in an attempt to sort any issue you might face with your Android OS.

Questions and Answers

Why will my Music player will only play MPEG audio format?

Do I need to change large folder (audio files) from MP3 to MPEG format?

Yes, the music player is only compatible with mpeg formats. If your files are not in that format, you may want to convert them using converter software, or you may want to go to sites that offer free file conversion.

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Certain Windows music files will not play on my Samsung Galaxy Active.

The error message states, "Sorry the player does not support this type of audio file." It is an mp3.

Here are 5 methods you can try to fix the problem.

  • The easiest method is buying, downloading, and installing Neutron Music Player to play back files. This player supports a wide variety of file formats.
  • On your PC, download FFmpeg and unpack "ffmpeg.exe" from the "bin" folder to the directory with music files, click the start button, type "cmd", and press "Enter". Change the directory to the one with music and "ffmpeg.exe" and run FFmpeg to convert files as shown below (where "c:" is the drive letter, "music" is the directory with MP3 files, "filename" is the name of the original file, and "correctedfile" is the name of the corrected file):
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CD c:\music
ffmpeg -I "filename.mp3 -f mp3 "correctedfile.mp3"
  • Install Star Music Tag Editor and edit missing tags for MP3 files or just tap on "Save".
  • Recode MP3 files to a constant bit rate 128-192 kbps format with something like a LAME codec.
  • Rename the microSD card folder with music - to something else.

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How can I play all types of music files?

I am not able to play all music files, which is contained in one folder

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After updating Lollipop on my SG4, my playlists in the Music App isn't working.

Any ideas on how can I fix this?

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My music cuts out the last few seconds when it plays.

Not every song, but many. When I play music, everything is fine until the last few seconds, where it cuts off and the next song starts to play. I'm using the pre-installed music app on my S4. The songs worked fine on my S3, but this happens on my S4. I have tried: Not much I don't know what to do. I think it was caused by: I don't know, it's been happening since I got the phone 2 weeks ago.

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It seems like an Android update bugged playing the last seconds of some files. The only solution besides updating Android to a newer version, is running the Music application, playing a song, pressing and holding the home button to show tasks, closing the Music application, and then pulling down the notification bar from the top to control music from there, as the music will still be playing. You can also try deleting all of the music files and downloading them again from the Play Music store.

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Samsung G4 Mini Music Player keeps repeating the same song.

The Music Player will not go to the next song. It just repeats the same track. This happens even in Shuffle.

Select either of the solutions below to fix your problem.

  • Select a playlist to start playing in the shuffle mode. The current song will be displayed in a bar at the bottom with a pause button on the right. The album art will be on the left. Click on that bar. Hidden options will be revealed. Tap on the icon on the left.
  • Try to tap on the lower-right corner of the screen. A "Repeat" icon should appear. Tap on it.
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How do I shut off a song on Music Player before it ends?

When playing a song using Music, the only way I can end the song is to hit the pause button and then exit or shut off my device. Any help?

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Sound is not playing in Kodi/ Xmbc?

Hi, I just installed Kodi on my Galaxy view, but it won't play music. Videos work fine with the audio, just not music files. I have tried: No clue where to start I checked - the sound is okay. I can play with another player. I think it was caused by: New install new tablet first time trying this.

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Music player on Samsung Galaxy S4 shuts down when you select 'artist'?

As above. My music player was fine, then recently it has decided to shut down when I select 'artist' from the top menu. I have recently rooted my phone & uninstalled some bloatware - I don't think I got rid of anything relevant - was very careful... but it's always a possibility. Any answers please?. I have tried: Turning phone off & on. I think it was caused by: As mentioned, maybe something about rooting & uninstalling bloatware.

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Categories : Samsung Galaxy

Recent edits by: ceegee, Bob, VisiHow

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