Solve Connected to the Wi-Fi/Wireless but No Internet Connection on Windows 8 and Windows 7

Edited by Daniel, Eng, Dgette, VisiHow and 4 others

We cannot deny the fact that the devices that we are using will have some issues that may occur even if it's brand new and we tend to blame the device automatically as it may be the cause of the problem. One common problem is no internet connection even if it's connected to the internet but it has no internet connection at all.

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This article will show you on how you can isolate the problem that you are getting using your Windows 7 or Windows 8 Computer. This is not a direct resolution since you do not know the cause of the problem and isolation comes first. Based from networking on basic troubleshooting, everything is involved, such as:

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  1. 1
    Internet Service Provider (ISP)
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  2. 2
    Modem
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  3. 3
    Router
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  4. 4
    Computer (Windows 7 and 8)
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  5. 5
    Computer Securities and Hardware compatibility
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  6. 6
    Browser
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The steps for the Windows 7 computer is much applicable for Windows 8 and there will be slight difference only since there are some changes that has been made for Windows 8 but over all it is just the same.

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Connected but not online wireless

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In Windows 7, you usually see on your wireless icon bar that says it is connected to the WiFi or Wireless network but it is not saying that it is online. This is a very common problem that you will encounter to a Windows computer for Windows 7 and 8, even to Windows vista as well. For Windows 8, you will not see this box as it will be different but if you will look on the bottom right near the time the internet icon will have a yellow exclamation mark. Here are the common reasons why:

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  1. 1
    Settings do not match
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  2. 2
    No internet connection on the Modem or from the WiFi/Wireless router and Internet Provider problem
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  3. 3
    IP address conflict
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Settings Do Not Match

For "Settings Do Not Match", normally this is because you change the settings of your WiFi like the password or its SSID (WiFi Name) where the the old settings is still in your computer's preferred network or you have added the network manually and input an incorrect or misspelled password. What you need to do is to remove the network on your computer:

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Windows 7

  1. 1
    Click the wireless icon on the Bottom right side (Signal Bar icon) then click on Network and Sharing Center.
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  2. 2
    On the left hand side, click on "Manage wireless"
    Solve Connected to the Wi-Fi Wireless but No Internet Connection on Windows 8 and Windows 7 29243.jpg
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  3. 3
    In the Manage wireless networks, you will see there the preferred network or the network names that you have connected previously
    .
    Like in a restaurant and from any establishments. Right click the computer icon next to the name of the network then click "Remove Network" and exit the page.
    Solve Connected to the Wi-Fi Wireless but No Internet Connection on Windows 8 and Windows 7 19459.jpg
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  4. 4
    Go back to the list of WiFi networks and select the name of your WiFi again and enter the correct password to connect and it should work fine after
    .
    Yassora Solve Connected to the Wi-Fi Wireless but No Internet Connection on Windows 8 and Windows 7 48256.jpg
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Windows 8

  1. 1
    On Your Windows 8, just click the wireless icon on the bottom right side near the time while on desktop mode
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  2. 2
    On the Windows 8 list of networks, instead of going to the Manage network connections as it is no longer available
    .
    It is pretty straight forward on Windows 8, just right click the name and click on "Forget this network". The forget this network is similar to Android and Windows phone as well so click it to remove then reconnect to the network to have connection back on your computer.
    Windows 8 preferred networks.jpg
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Another way on Windows 8 is to install a 3rd party program called WiFi Profile Manager 8 but this is only optional as you can also remove it by a simple right click then "Forget this Network".

No internet connection on the Modem or from the WiFi/Wireless router and Internet Provider problem

There are some instances that our router is not getting an internet connection coming from the modem that resulted to the message of connected but no internet access. In this scenario, you must know the lights on your wireless router or the modem to verify if the connection is passing through the router and modem. Here are the things what you need to do:

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  1. 1
    Check the LED on your router if they are all properly lit up
    .
    Normally, the internet icon should be in Green color as Orange indicates for no internet access, just like the illustration:
    Netgear.jpg
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  2. 2
    If the LED on the router or modem is working fine to its indicator, then you need to isolate the problem by
    :
     
    1. Check other devices that is connected to the network Wired or Wireless if you have any
    2. Connect your computer to the router via Ethernet cord and check if you can go online wired
    3. Power cycle the modem and router (Turn off and on after 10 seconds each)
    4. If you have a Modem and router, connect the computer directly to the modem if you cannot go online still then check that way.
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  3. 3
    If you have the same problem that you cannot go online, it is best that you contact you Internet Service Provider to check the connection as it may have a problem with their service line or to their modem
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  4. 4
    Let's just say that you have internet access to the modem but not to the router
    .
    This means that you need to configure the router, there are some instances that the modem and router will not exchange information for some reason. You can set it back to Factory settings and reconfigure.
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In the event that your other devices can go online wired and wireless and your Windows 7 or Windows 8 Computer is the only one that cannot go online, then you need set a DNS on your computer. You can use the Generic DNS or the DNS from you internet service provider.

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You need to open the Command prompt on your computer. For Windows 7, just click the Start button then search CMD. For Windows 8, drag the cursor and point to the right side and click the magnifying glass then type CMD. Type the following command:

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For Primary DNS: netsh interface ip set dns name="Wireless Network Connection" static 208.67.222.222

For Secondary: netsh interface ip add dns name="Wireless Network Connection" 208.67.220.220 index=2

To DHCP: netsh interface ip set dnsservers name="Wireless Network Connection" source=DHCP

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The configuration of the router depends to the brand that you have but they do have the same configuration line. Just like for Netgear routers that you need to do a "MAC cloning" to make the modem give out internet connection to the router. To perform a MAC cloning you need to access the router's default gateway to do some changes. See the last part of the article:

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IP address conflict

IP Address conflict is also common to Windows computer which will result for connected but no internet access. More or less that you have set a static IP address to a certain device or an error to the computer where it reads an IP that is the same to the other device connected. Or it copies the default IP of the router even if you have one device connected. What you need to do are:

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Check the IP address on your computer if it's on Static then you need to set it to DHCP or obtain only.

  1. 1
    Go to the Wireless icon and click on Network and sharing center
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  2. 2
    On the Left hand side, click on Change Adapter Settings
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  3. 3
    Right click on Wireless Network connection icon computer then highlight the IPv4 then click the Properties button.
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  4. 4
    On the Properties Window, make sure that you need to have it on obtain on the IP and it should not be on static
    .
    For Windows 8 search for Network and Sharing Center or search "Control Panel" then go to Network and Internet then Network and sharing and the Change Adapter Settings and make sure that is obtain.
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You can also set a Static IP address that is in-line with the router's default gateway address. If your router has an IP address of 192.188.1.1 then set an IP address of your computer as 192.188.1.118 and Subnet Mask at 255.255.255.0 and default gateway as the router's IP then apply. Do not open your browser and access the internet automatically, it is best that you do a ping test to determine that the computer is being recognized by the router.

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  1. 1
    Open Command Prompt
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  2. 2
    type in ping 192.168.1.1
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  3. 3
    If you receive 4 replies and 0% loss then it is being recognized
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  4. 4
    Now ping a Website, if you get 4 replies and 0% loss then that means it is working and you should be able to go on the internet.
    Replies.jpg
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Also, do not forget to perform a restart on your computer as it can always resolve problems as well. if you set the computer to Static IP and if you are going to connect to another WiFi Network then you need to set it back to obtain. instead of static IP.

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Questions and Answers

My PC is connected to a network, but no internet in any browsers. Anyone knows how to fix this?

My PC is connected to DSL network but no internet when I open any browsers, then I tried a USB WiFi adapter and it connects to a WiFi network but still no internet when I open in any browsers. I wonder how to fix this? I am using Windows 7.. I have tried: I tried removing the DSL cable and use a USB WiFi adapter but still the same.. I think it was caused by: No idea.

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There might be many causes to that.

  • Malfunctioning network cards.
  • Every Internet service provide (ISP) has its own steps in initializing a connection with the Internet. You will need to contact the ISP or read the agreement that you might have signed with them to see the details on setting up the network.
  • Press the Windows key. Type "cmd". Press "Enter". Type "ping -a VisiHow.com". You must see the result as shown below. If the signal times out, then you are still not connected to the network correctly.
    Visi pingingconnection1.png
  • Check if your Internet plan is active by going to the ISP web site (browsers may still work with the ISP web sites only) and entering your control panel data. You may need to call your ISP to find out if you have positive balance. Your ISP also may have temporary technical difficulties.
  • Some older phone lines are unable to transmit DSL signal either at all or well. Contact your land telephone provider for more details.
  • The DSL cable is bad.
  • Your browsers are in the offline mode. Disable the offline mode.
  • Your computer needs updated network drivers. Press the Windows key. Type "Device manager". Press "Enter". Find any network devices and right-click them. Select "Update Driver Software.." or locate drivers manually on the manufacturer's web site. Also, network drivers must be enabled.
  • Bad wireless reception. Move your computer closer to the router.
  • Firewall blocks all of the traffic. Press the Windows key. Type "Windows Firewall". Press "Enter". Click "Turn Windows Firewall on or off". Turn it off.
  • WiFi router blocks all of the MAC and IP addresses that are not on the permitted list.
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Wireless network is connected but not able to access the internet on my laptop?

As stated my laptop ( Windows 7 ) it has been connected to the wireless network but I am not able to access the internet on any browser. So how can I solve this.. . -- I have tried by going into properties of wireless network and the TCP/IP settings to automatically detect IP address.. . . Is there any other method to solve the issue

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VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The internet connection between router and computer is fine, but shows not connected at computer level?

The internet connection between router and computer is fine, but shows not connected at computer level.

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Internet connected but not running, DNS fine?

Internet connected but not running, DNS fine.

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Why am I getting No internet access although I'm connected to WiFi?

I am connected to WiFi but no internet access. I have tried to follow up your solution procedure but it was in vain. Could you please help. My Windows is 7. My computer is Dell, it is a laptop.

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For the last 3 days we can get on the internet for Facebook, Tumbler and Gmail, but nothing else - says the site cannot be reached?

It says we are connected but only for a few sites. When I get to work (and we have WiFi) everything works just fine. I have tried: Resetting the modem, the router. Unplugging and plugging back in all day yesterday!. I think it was caused by: I am not that computer literate so I have no idea

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Article Info

Categories : Windows

Recent edits by: sank, gia317, MrNoInternet

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