Solve Connected to the Wi-Fi/Wireless but No Internet Connection on Windows 8 and Windows 7

Edited by Daniel, Anonymous, Eng, Dgette and 5 others

We cannot deny the fact that the devices that we are using will have some issues that may occur even if it's brand new and we tend to blame the device automatically as it may be the cause of the problem. One common problem is no internet connection even if it's connected to the internet but it has no internet connection at all.

Was this helpful? Yes | No | I need help

Life-without-the-internet-for-a-day-6-27-2012.jpg

This article will show you on how you can isolate the problem that you are getting using your Windows 7 or Windows 8 Computer. This is not a direct resolution since you do not know the cause of the problem and isolation comes first. Based from networking on basic troubleshooting, everything is involved, such as:

Was this helpful? Yes | No | I need help

  1. 1
    Internet Service Provider (ISP)
    Advertisement
    Was this step helpful? Yes | No | I need help

  2. 2
    Modem
    Advertisement
    Was this step helpful? Yes | No | I need help

  3. 3
    Router
    Was this step helpful? Yes | No | I need help

  4. 4
    Computer (Windows 7 and 8)
    Was this step helpful? Yes | No | I need help

  5. 5
    Computer Securities and Hardware compatibility
    Was this step helpful? Yes | No | I need help

  6. 6
    Browser
    Was this step helpful? Yes | No | I need help

The steps for the Windows 7 computer is much applicable for Windows 8 and there will be slight difference only since there are some changes that has been made for Windows 8 but over all it is just the same.

Was this helpful? Yes | No | I need help

Ad

Connected but not online wireless

Connected but not online.jpg

In Windows 7, you usually see on your wireless icon bar that says it is connected to the WiFi or Wireless network but it is not saying that it is online. This is a very common problem that you will encounter to a Windows computer for Windows 7 and 8, even to Windows vista as well. For Windows 8, you will not see this box as it will be different but if you will look on the bottom right near the time the internet icon will have a yellow exclamation mark. Here are the common reasons why:

Was this helpful? Yes | No | I need help

  1. 1
    Settings do not match
    Was this step helpful? Yes | No | I need help

  2. 2
    No internet connection on the Modem or from the WiFi/Wireless router and Internet Provider problem
    Was this step helpful? Yes | No | I need help

  3. 3
    IP address conflict
    Was this step helpful? Yes | No | I need help

Settings Do Not Match

For "Settings Do Not Match", normally this is because you change the settings of your WiFi like the password or its SSID (WiFi Name) where the the old settings is still in your computer's preferred network or you have added the network manually and input an incorrect or misspelled password. What you need to do is to remove the network on your computer:

Was this helpful? Yes | No | I need help

Windows 7

  1. 1
    Click the wireless icon on the Bottom right side (Signal Bar icon) then click on Network and Sharing Center.
    Advertisement
    Was this step helpful? Yes | No | I need help

  2. 2
    On the left hand side, click on "Manage wireless"
    Manage Wireless.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    In the Manage wireless networks, you will see there the preferred network or the network names that you have connected previously.
    Like in a restaurant and from any establishments. Right click the computer icon next to the name of the network then click "Remove Network" and exit the page.
    Remove Network.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Go back to the list of WiFi networks and select the name of your WiFi again and enter the correct password to connect and it should work fine after.
    Connected and internet access.jpg
    Was this step helpful? Yes | No | I need help

Windows 8

  1. 1
    On Your Windows 8, just click the wireless icon on the bottom right side near the time while on desktop mode
    Advertisement
    Was this step helpful? Yes | No | I need help

  2. 2
    On the Windows 8 list of networks, instead of going to the Manage network connections as it is no longer available.
    It is pretty straight forward on Windows 8, just right click the name and click on "Forget this network". The forget this network is similar to Android and Windows phone as well so click it to remove then reconnect to the network to have connection back on your computer.
    Windows 8 preferred networks.jpg
    Was this step helpful? Yes | No | I need help

Another way on Windows 8 is to install a 3rd party program called WiFi Profile Manager 8 but this is only optional as you can also remove it by a simple right click then "Forget this Network".

No internet connection on the Modem or from the WiFi/Wireless router and Internet Provider problem

There are some instances that our router is not getting an internet connection coming from the modem that resulted to the message of connected but no internet access. In this scenario, you must know the lights on your wireless router or the modem to verify if the connection is passing through the router and modem. Here are the things what you need to do:

Was this helpful? Yes | No | I need help

  1. 1
    Check the LED on your router if they are all properly lit up.
    Normally, the internet icon should be in Green color as Orange indicates for no internet access, just like the illustration:
    Netgear.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    If the LED on the router or modem is working fine to its indicator, then you need to isolate the problem by:
     
    1. Check other devices that is connected to the network Wired or Wireless if you have any
    2. Connect your computer to the router via Ethernet cord and check if you can go online wired
    3. Power cycle the modem and router (Turn off and on after 10 seconds each)
    4. If you have a Modem and router, connect the computer directly to the modem if you cannot go online still then check that way.
    Was this step helpful? Yes | No | I need help

  3. 3
    If you have the same problem that you cannot go online, it is best that you contact you Internet Service Provider to check the connection as it may have a problem with their service line or to their modem
    Was this step helpful? Yes | No | I need help

  4. 4
    Let's just say that you have internet access to the modem but not to the router.
    This means that you need to configure the router, there are some instances that the modem and router will not exchange information for some reason. You can set it back to Factory settings and reconfigure.
    Was this step helpful? Yes | No | I need help

In the event that your other devices can go online wired and wireless and your Windows 7 or Windows 8 Computer is the only one that cannot go online, then you need set a DNS on your computer. You can use the Generic DNS or the DNS from you internet service provider.

Was this helpful? Yes | No | I need help

You need to open the Command prompt on your computer. For Windows 7, just click the Start button then search CMD. For Windows 8, drag the cursor and point to the right side and click the magnifying glass then type CMD. Type the following command:

Was this helpful? Yes | No | I need help

For Primary DNS: netsh interface ip set dns name="Wireless Network Connection" static 208.67.222.222

For Secondary: netsh interface ip add dns name="Wireless Network Connection" 208.67.220.220 index=2

To DHCP: netsh interface ip set dnsservers name="Wireless Network Connection" source=DHCP

DNS.jpg

The configuration of the router depends to the brand that you have but they do have the same configuration line. Just like for Netgear routers that you need to do a "MAC cloning" to make the modem give out internet connection to the router. To perform a MAC cloning you need to access the router's default gateway to do some changes. See the last part of the article:

Was this helpful? Yes | No | I need help

IP address conflict

IP Address conflict is also common to Windows computer which will result for connected but no internet access. More or less that you have set a static IP address to a certain device or an error to the computer where it reads an IP that is the same to the other device connected. Or it copies the default IP of the router even if you have one device connected. What you need to do are:

Was this helpful? Yes | No | I need help

Check the IP address on your computer if it's on Static then you need to set it to DHCP or obtain only.

  1. 1
    Go to the Wireless icon and click on Network and sharing center
    Was this step helpful? Yes | No | I need help

  2. 2
    On the Left hand side, click on Change Adapter Settings
    Was this step helpful? Yes | No | I need help

  3. 3
    Right click on Wireless Network connection icon computer then highlight the IPv4 then click the Properties button.
    Was this step helpful? Yes | No | I need help

  4. 4
    On the Properties Window, make sure that you need to have it on obtain on the IP and it should not be on static.
    For Windows 8 search for Network and Sharing Center or search "Control Panel" then go to Network and Internet then Network and sharing and the Change Adapter Settings and make sure that is obtain.
    Was this step helpful? Yes | No | I need help

You can also set a Static IP address that is in-line with the router's default gateway address. If your router has an IP address of 192.188.1.1 then set an IP address of your computer as 192.188.1.118 and Subnet Mask at 255.255.255.0 and default gateway as the router's IP then apply. Do not open your browser and access the internet automatically, it is best that you do a ping test to determine that the computer is being recognized by the router.

Was this helpful? Yes | No | I need help

  1. 1
    Open Command Prompt
    Was this step helpful? Yes | No | I need help

  2. 2
    type in ping 192.168.1.1
    Was this step helpful? Yes | No | I need help

  3. 3
    If you receive 4 replies and 0% loss then it is being recognized
    Was this step helpful? Yes | No | I need help

  4. 4
    Now ping a Website, if you get 4 replies and 0% loss then that means it is working and you should be able to go on the internet.
    Replies.jpg
    Was this step helpful? Yes | No | I need help

    Advertisement

Also, do not forget to perform a restart on your computer as it can always resolve problems as well. if you set the computer to Static IP and if you are going to connect to another WiFi Network then you need to set it back to obtain. instead of static IP.

Was this helpful? Yes | No | I need help

Questions and Answers

My PC is connected to a network, but no internet in any browsers. Anyone knows how to fix this?

My PC is connected to DSL network but no internet when I open any browsers, then I tried a USB WiFi adapter and it connects to a WiFi network but still no internet when I open in any browsers. I wonder how to fix this? I am using Windows 7.. I have tried: I tried removing the DSL cable and use a USB WiFi adapter but still the same.. I think it was caused by: No idea.

Was this helpful? Yes | No | I need help

There might be many causes to that.

  • Malfunctioning network cards.
  • Every Internet service provide (ISP) has its own steps in initializing a connection with the Internet. You will need to contact the ISP or read the agreement that you might have signed with them to see the details on setting up the network.
  • Press the Windows key. Type "cmd". Press "Enter". Type "ping -a VisiHow.com". You must see the result as shown below. If the signal times out, then you are still not connected to the network correctly.
    Visi pingingconnection1.png
  • Check if your Internet plan is active by going to the ISP web site (browsers may still work with the ISP web sites only) and entering your control panel data. You may need to call your ISP to find out if you have positive balance. Your ISP also may have temporary technical difficulties.
  • Some older phone lines are unable to transmit DSL signal either at all or well. Contact your land telephone provider for more details.
  • The DSL cable is bad.
  • Your browsers are in the offline mode. Disable the offline mode.
  • Your computer needs updated network drivers. Press the Windows key. Type "Device manager". Press "Enter". Find any network devices and right-click them. Select "Update Driver Software.." or locate drivers manually on the manufacturer's web site. Also, network drivers must be enabled.
  • Bad wireless reception. Move your computer closer to the router.
  • Firewall blocks all of the traffic. Press the Windows key. Type "Windows Firewall". Press "Enter". Click "Turn Windows Firewall on or off". Turn it off.
  • WiFi router blocks all of the MAC and IP addresses that are not on the permitted list.
Was this helpful? Yes | No | I need help

No internet access. It connects to the wireless WiFi network, but no internet?

It says it is connected to the WiFi / Wireless network but "no internet". Tried several fixes, but nothing is working. I have tried: Too much to list. I think it was caused by: Don't know, but for sure it is NOT the network because I'm using same network with another computer to communicate with you right now. Maybe something to do with IP address?

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

The internet connection between router and computer is fine, but shows not connected at computer level?

The internet connection between router and computer is fine, but shows not connected at computer level.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

WiFi is connected, still internet is not working on my windows 7?

I tried so many connections with different modems, they all connects but internet doesn't work on my laptop with windows 7. I have no idea why this is happening as earlier internet works on my laptop smoothly.

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: Internet connected but browser is not working, Windows 7?

Internet connected but not running, DNS fine?

Internet connected but not running, DNS fine.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

My Windows computer is connected via wireless but I can't browse internet?

The Wireless Network Connection status shows connected at a speed of 130.0 Mbps but the Internet Explorer shows Internet Explorer cannot display the webpage. It is Internet Explorer 8. I have tried: A number of tips from internet. I think it was caused by: Windows running on Boot Camp on Macbook Pro - has connected to internet fine in past, but not used for some time and I have a new internet router, so this time says connected but browser not recognising the connection

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Why am I getting No internet access although I'm connected to WiFi?

I am connected to WiFi but no internet access. I have tried to follow up your solution procedure but it was in vain. Could you please help. My Windows is 7. My computer is Dell, it is a laptop.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

What if the PC fails to carry the correct time?

What if PC fails to carry the right time?. I have tried: I am yet to try out the suggestions. Sleepy - tomorrow will do so.

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

For the last 3 days we can get on the internet for Facebook, Tumbler and Gmail, but nothing else - says the site cannot be reached?

It says we are connected but only for a few sites. When I get to work (and we have WiFi) everything works just fine. I have tried: Resetting the modem, the router. Unplugging and plugging back in all day yesterday!. I think it was caused by: I am not that computer literate so I have no idea

Was this helpful? Yes | No | I need help

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

What do you mean by IP address conflict?

My WiFi is on but not connected

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.




HighTech
Premier Author
28 Articles Started
238 Article Edits
4,950 Points
HighTech is a premier author with VisiHow. HighTech has achieved the level of "Corporal" with 4,950 points. HighTech has started 28 articles (including this one) and has also made 238 article edits. 368,000 people have read HighTech's article contributions.
HighTech's Message Board
HighTech: Hi, my name is HighTech.
HighTech: Can I help you with your problem about "Solve Connected to the Wi-Fi/Wireless but No Internet Connection on Windows 8 and Windows 7"?
 

Article Info

Categories : Windows

Recent edits by: sank, gia317, MrNoInternet

Share this Article:

Thanks to all authors for creating a page that has been read 24,865 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No