Edited by Eng, Maria, csegobea
Questions and Answers
Samsung SideSync crashes when "Phone Screen" option is disabled?
SideSync can work when just looking at notifications. However, clicking on the "Phone Screen" button either has no effect, causes the device to lose connection, or the screen comes up for about 30s then loses connection with the device shortly afterwards. Simulated touch is unresponsive during this period.. . Using Windows 10 Pro with a Note5 on VZW
Wipe the Cache Partition on your device. The same thing happened to be after upgrading my OS to Lollipop and then Marshmallow. Each time I had to Wipe Cache Partition in Recovery Mode to get the app to work again. You will also want to make sure you are using the most updated SideSync app with Windows 10. SideSync 4 was an updated version with Windows 10 in mind. Many apps, not just SideSync stopped working properly with Windows 10 when it was rolled out and still have not caught up to it. Especially in respect to Marshmallow OS.
More questions and answers on this topic can be found here: How can I solve SideSync issues between S4 and Samsung Ultrabook
If you have problems with any of the steps in this article, please post in the comments section below.
Categories : Samsung Galaxy
Recent edits by: Maria, Eng