Q&A from the article:

Use Phone Screen Sharing in Samsung SideSync

Edited by Art, princejoseph, Dougie, Mmartinensi and 24 others

==Questions and Answers==

Why am I having SideSync 3.0 connection problems?

I have a Samsung Galaxy S5 and a Samsung Series 9 laptop. I have installed SideSync 3.0 and downloaded SideSync software for the PC from Samsung's website. However, the connection does not go through; rather I get a message on my Samsung Galaxy S5 saying, "This connection has timed out."

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A Samsung SideSync timeout error may be indicative of a malfunctioning piece of software. There is a chance that something in the SideSync software on one of your devices is malfunctioning. To fix this issue, uninstall and then reinstall the software on both your Samsung Series 9 laptop and your Samsung Galaxy S5. Once SideSync is reinstalled on both of your devices, try hooking them up together by following the steps in the great VisiHow article below. If you're still having issues, you may need to get a replacement cord for your phone, as it may be hindering the connection process. Contact Samsung's customer support line to speak to a customer service representative about your issue. You've already tried fixing the software issues, so now it is most likely a hardware issue. The customer service representative you speak to will be able to determine what piece of hardware is malfunctioning and, since both your phone and your computer are made by Samsung, will be able to help you get a repair or replacement for whatever is wrong with your devices.

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SideSync 3.0 on my laptop says that I don't have the apk on Galaxy, but the app is opened in both of them?

Hi, how are you? I'm from Brazil, but I travel to the USA every year. In one of those visits I bought a Samsung Galaxy S5 Active from AT&T, and my notebook is an ATIV 6. When I try to connect, the laptop recognizes the Galaxy but says that my cellphone doesn't have the apk. I already uninstalled the apk from both laptop and Galaxy and did all I can imagine, but it is still giving me a message that I don't have the app. If you could help me, I would really appreciate that. Thanks. Have a good Evening. And sorry for any mistakes in the question.

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Why won't my screen work in SideSync?

My SideSync 3.0 on my Galaxy Tab S will connect with my Galaxy S5, but all I have the functionality of is the virtual buttons. I can not use the screen or open apps.

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I don't have your answer, but I have the same issue. T-Mobile S5 and Tab S 10.5. At least I finally know I am not the only one.

Update to above: I resolved this by getting the June 17th update installed. See if there's an update available for your phone.

I can't get the SideSync working with my Note4 and Lenovo y50. Please help. Thanks?

I've downloaded the SideSync app from the Google Play Store and from Samsung's website for my laptop. The devices found each other, but when I tried to connect them. It directly said to me that the connection has been lost. Please help. Thanks

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The above questions are from the following wiki...
Use Phone Screen Sharing in Samsung SideSync
More questions and answers

My PC doesn't have a wireless card but it is connected to wireless router. Initially, the PC recognized the E7. But the E7 doesn't spot my PC, and now both devices doesn't recognize each other, can you tell me why

SideSync doesn't work with my Windows 8.1 OS PC. I have tried: I installed the SideSync apk on my phone and then on my PC. Tried connecting by starting both apps simultaneously wireless. I think it was caused by: I don't know

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See more questions like this: Hi, how can I send files from my Note3 to PC

See more questions like this: SideSync Samsung GS5 cannot transfer photos?

See more questions like this: Video stream issue from the Galaxy 5 to the PC, I can hear audio but do not see the video

SideSync - No connection via USB - WLAN works though?

I'm trying to connect SideSync on my PC with my S5. The program runs on both sides. Connection via WLAN works, but with USB the PC does not detect the phone. USB debugging is turning on the S5.

Thank you in advance.

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SideSync was working, now times out?

This morning I was prompted for an update available on my PC, I said okay as I have done in the past.

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I am having issues with SideSync on my Note5 and Mac bookpro?

I have the latest versions of SideSync on both devices. The connection will constantly be dropped. SideSync will also quit on my computer. I have tried using a USB cable, but the same thing keeps happening. I suspect that the issue is with my WiFi? I am current using my university's WiFi, and I cannot torrent on this connection because the IP address is constantly changing or something like that?. I have tried: Updating the software (it was up to date) and using a wired connection (it still continued to try and use the WiFi connection) I really don't want to have to use the wired connection, though. It seems borderline pointless to me. I think it was caused by: WiFi possibly?

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I can't get it to stay connected to my Note3?

It will connect and show the screen on the PC then lose connection.

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Samsung Galaxy S5 can't connect to ASUS laptop via WiFi?

Hello Jerry...Hope you are well.. . My Samsung Galaxy 5 Android phone can't seem to back up info to Side Sync on my ASUS laptop. . . Is it possible that the WiFi is too unstable? When I try to connect via a USB - it says that it doesn't recognize my device.. . When I try to connect with the code - it just doesn't. Apart from scanning the QR code which I can't do, I have tried everything a part from uninstalling and re-installing.. . Would you recommend I do that or try and buy another USB charger /cord? Thanks for your help in anticipation. Amanda

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How can I troubleshoot connecting problems I am having with my ATIV 9 laptop and Galaxy S4. The app works fine via WiFi but never connects via USB. Debugging is ON.

I have the SideSync 3.0 app installed on both my Samsung laptop ATIV 9 and Galaxy S4. The problem occurs when I try to share via USB, the screen on my S4 goes black as per normal, but the phone screen on my laptop just shows the SideSync app trying to connect, nothing ever changes. The app works fine through WiFi but will not connect via USB.

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This has to be an issue with your drivers, Try downloading the latest version of KIES3 [1], install it, and let the drivers get installed, connect your mobile once instructed to by the installation program. When done, reboot your Laptop. Connect your mobile, and check if your issue is solved.

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See more questions like this: The phone image on the PC screen stays blank after the sync

See more questions like this: Why my SideSync on Tab S keep scanning when I connect to PC

I have connected but my phone isn't showing up on my desktop. The icon is open in my task bar?

Windows 7 Professional

Samsung Galaxy S5

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I have downloaded and installed it. But when I try to run the program, it says "the ordinal 12880 cannot be located etc etc..."?

I have downloaded and installed it. But when I try to run the program, it says "the ordinal 12880 cannot be located etc etc..."

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Hi, SideSync crashes on mac osX sierra. I can't see my Samsung phone on the Mac with any soft. could you help me with that, thank you?

I can't get my Samsung Grand Prime seen by my mac os sierra. I've tried the last version of SideSync. It gets the devices connected, but then when trying to use any feature, it crashes. It's a new situation. I don't see this one posted, maybe I'm missing it!

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Categories : Samsung Galaxy

Recent edits by: gabahey, Alma, StephanieWalker

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