Q&A from the article:

Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

Edited by luro97, Calob Horton, Eng, Vortal_Coil and 13 others

Questions and Answers

I updated Galaxy S7 Edge, upon completion it is asking for a password instead of fingerprint. I've forgotten password, this is my 3rd day of trying to guess what password could have used. Ugh

I updated Galaxy S7 Edge, upon completion, I am being asked for a password instead of fingerprint. I cannot remember what I used. I've been trying diff password's for 3 days, cannot get any further into phone than above info.. I have tried: Various passwords. I think it was caused by: Update

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I forgot my S5's backup password. No problem for now but what if the finger scanner stops working?

No problem for now but what if the finger scanner stops working?. I have tried: Googled for a solution. I think it was caused by: I didn't record it when I set it up

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Delete all your fingerprints and start from new. This time save your password somewhere in your home for when a problem arises.


Hi, the phone won't accept print or number which I'm sure was correct?

Its been 5 days now and I am worried ill have to do a reset..loosing all my work contacts.. I've tried entering via Google but didn't connect this phone to Google just my tablet.. I have tried: I have tried to reset my password via Google to no avail. I don't even know how to reset the phone without access to it?. I think it was caused by: Is it faulty...is it not recognising my fingerprint due to exfoliation? It first happened after doing the washing up and now it doesn't recognize it at all.

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Very strange occurrence as my fingerprint is not being accepted?

All of a sudden, my fingerprint is simply not accepted. It is a very unusual happening as I have been using my phone without problems for the last year. I have tried: Switching phone off, restarting and trying. opened twice but now not opening. I think it was caused by: Absolutely no idea

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Clean the screen with rubbing alcohol. This is probably your issue since the scanner has had no issues before.




More questions and answers on this topic can be found here: I only have one attempt remaining before my phone factory resets. I cannot for the life of me remember my pin. Is there anything I can do

The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner
More questions and answers

I am having a problem retrieving my alternate password?

I use Android device manager, I located my phone, entered a new password, a Google window pops up saying no need to verify my password



Try Google Accounts Recovery and see which password the phone is associating with. It is perhaps that the phone still wants the old password but will not accept either the new or the old now for the next 72 hours as an anti theft measure. Hopefully, this will solve your issue without having to do a factory reset.

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Galaxy S6 does not recognize my thumbprint and it no longer allows me to type in an alternate password. I am down to 2 more log on attempts?

Galaxy S6 does not recognize my thumbprint and it no longer allows me to type in an alternate password. I am down to 2 more log on attempts. I have tried: Tried thumbprint 13 times, powered phone on and off, restarted it. It always goes back to the log on screen and won't accept an alternate password.. I think it was caused by: I was being prompted for an upgrade and have been postponing it until today. Once I allowed the upgrade the Alternate Password feature went away. I've had the phone for 3 weeks and it never has recognized the thumbprint but it did allow the Alternate Password screen. Now I don't even have the Alternate Password screen.

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You are going to have to hard reset the phone because this has happened to many others when they received the update. Before you allow another update you should always delete your fingerprint scans and turn off the lock to avoid situations like this.

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Article Info

Categories : All About Samsung Galaxy S5

Recent edits by: chrispo lemomo, Boo, kendresha

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