Q&A from the article:

Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

Edited by luro97, Anonymous, Calob Horton, Eng and 13 others

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Questions and Answers

I set up the fingerprint lock on my phone and cannot remember my alternate password. How can I recover it?

For security reasons I set up this fingerprint lock and now I cannot remember my alternate password. I've tried all my old passwords to no affect. This is causing me on more than one occasion to accidentally dial phone numbers.

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The alternate password for your Samsung Galaxy S5's fingerprint scanner was set up when you set up the scanner. It serves as a way for you to unlock your phone when the fingerprint scanner doesn't work. If you have forgotten the alternative password but your fingerprint scanner unlocks your phone, you can go into your Settings to delete all of the fingerprints associated with the scanner and, by extension, the alternative password. To delete a registered fingerprint, simply tap and hold it and tap delete. Once all of the fingerprints are gone, you will be able to re-add your fingerprint and choose a new alternative password. Make sure you write down the alternative password so you don't forget it in the future. Unfortunately, if your fingerprint no longer works and you have forgotten the alternative password, you will need to perform a Factory Reset to get back into your device. Note: this procedure wipes all of your phone's data. To learn how to perform a proper Factory Reset on your Samsung Galaxy S5, read through and follow the steps in this great VisiHow guide. Once the reset is complete, be sure to write down the alternative password you choose so you can get into your phone if the fingerprint stops recognizing your fingerprint again. If the issue with your fingerprint persists, contact Samsung's customer service to troubleshoot the issue with a customer service representative. There is a possibility that something is wrong with your phone's hardware, which would need to be repaired or would warrant a replacement. Alternatively, you could choose a secure 4-digit PIN or long password to secure your phone if everything but the fingerprint scanner is functioning properly on your Samsung Galaxy S5 and you don't want to deal with waiting for a phone replacement or repair.

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See more questions like this: I forgot my alternate password and the phone doesn't recognize my thumb expression

I updated Galaxy S7 Edge, upon completion it is asking for a password instead of fingerprint. I've forgotten password, this is my 3rd day of trying to guess what password could have used. Ugh

I updated Galaxy S7 Edge, upon completion, I am being asked for a password instead of fingerprint. I cannot remember what I used. I've been trying diff password's for 3 days, cannot get any further into phone than above info.. I have tried: Various passwords. I think it was caused by: Update

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How do I access my Samsung phone and get rid of fingerprint app?

I setup a fingerprint scan for payments and I setup a backup password with it. After I scanned my fingerprint that took forever, the phone did not recognize my fingerprint nor my passwords. I even used the Google method and didn't work. I just want to access my phone and get rid of this fingerprint app thing.. I have tried: Three different passwords and getting online to my Google account and changing that password.. I think it was caused by: Not sure. When doing the fingerprint scan, they asked for two different codes or passwords. The second time they asked me to add a 4 unit code.

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You will have to perform a factory reset since the app is not accepting your passwords. If you can access to at least go into settings and delete the fingerprint scans this may allow you to set up a new password. If not you will have to perform the factory reset. It sounds as if you had a bug issue with the fingerprint scanner in the first place and this is why the password you set up with the fingerprint scan is not being recognized. In the future, do not attempt the fingerprint scanner if you have to do it multiple times.

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See more questions like this: Why isn't fingerprint listed in my Apps manager

I am having a problem retrieving my alternate password?

I use Android device manager, I located my phone, entered a new password, a Google window pops up saying no need to verify my password

Try Google Accounts Recovery and see which password the phone is associating with. It is perhaps that the phone still wants the old password but will not accept either the new or the old now for the next 72 hours as an anti theft measure. Hopefully, this will solve your issue without having to do a factory reset.

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The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

More questions and answers

Galaxy Alpha Lollipop only want to unlock through backup password?

Have Galaxy Alpha with recent Lollipop update. Have fingerprint security. 5 minutes before I unlock the screen through fingerprint. When used later it gives "fingerprint error" and now only shows "backup password entry". What to do if I cannot remember the password

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Google Device Manager will allow you to change your password. Do it in the 5 minutes that the phone gives you before you get that backup password message.

See more questions like this: I forgot my backup password for Samsung Galaxy alpha

Locked out of Alpha phone, fingerprint issue?

Can't remember backup password to gain access

Galaxy Alpha's went through an update that messed many people's backup and fingerprint scanner setup. If Google Device Manager can't let you change the password then your only option will be to hard reset. It unfortunately will wipe away all of your data but at least you will be able to use your phone again.

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My fingerprint scanner on Samsung S5 does not work and I cannot remember ever setting up a backup password. How can I get into my phone without doing a factory reset?

It will not let me return to fingerprint scanner. I have tried variations on my usual passwords, but to no avail. I cannot bear having to reset the phone, as I have lots of important and sentimental things on my handset.

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In the future, back up your devices before setting these sort of things up. Wipe down your phone and thoroughly remove any excess oil or dirt by using rubbing alcohol. If you can get into your phone after that then go into settings and delete your fingerprints. You had to set up a backword password when you set up the fingerprints but if all your usual passwords are not working then try a 4 digit pin like your ATM card pin. You many not remember setting up a 4 digit pin.

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See more questions like this: Samsung Note5 fingerprint not recognized but password OK

Both my fingerprint and password are not being recognized. I don't want to lose my data any thoughts?

Have used my phone all day yesterday, suddenly my fingerprint couldn't be recognized. I then tried the password and it didn't get recognized also. I have one more try before data is removed. Is there anything I can do to avoid losing the data?. I have tried: I have powered off and on. I've cleaned the screen, washed my thumb.. I think it was caused by: I have no idea what caused the problem. Maybe my thumb was tired and the print was unrecognizable.

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Your fingerprint is the same whether you are tired or not. You are going to have to hard reset since the phone is not recognizing either the fingerprint or password.

See more questions like this: My S7 recognizes my fingerprint but I've forgotten my password?

Please, how can I unlock my telephone Note5?

After transferring pictures from laptop to Note5, it is not accepting the fingerprint and back up password, please help

You tripped the Knox Counter on your Note5 when you connected your Note5 to the PC and began transferring photos. You can use Triangle Away available in Google Play to reset your Know Counter.

I forgot my S5's backup password. No problem for now but what if the finger scanner stops working?

No problem for now but what if the finger scanner stops working?. I have tried: Googled for a solution. I think it was caused by: I didn't record it when I set it up

Delete all your fingerprints and start from new. This time save your password somewhere in your home for when a problem arises.

See more questions like this: Backup password forgotten and fingerprint is not working?

Recovery of back up password on Note5?

Fingerprint not recognized. Can't remember backup password have tried going through Google email but that password is also incorrect. I'm not tech savvy, completely computer useless.

In the top answer there is a VisiHow link to perform a factory reset. Since you are not computer savvy, it may be best to take your phone to your local cellular service provider location or to a cellphone repair shop. Try though to hard reset it first at home following the steps in that VisiHow article.

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Very strange occurrence as my fingerprint is not being accepted?

All of a sudden, my fingerprint is simply not accepted. It is a very unusual happening as I have been using my phone without problems for the last year. I have tried: Switching phone off, restarting and trying. opened twice but now not opening. I think it was caused by: Absolutely no idea

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Clean the screen with rubbing alcohol. This is probably your issue since the scanner has had no issues before.

Galaxy alpha fingerprint sensor is not working, and does not give an option to recover with Google account?

My phone locked earlier today, and the fingerprint sensor stopped working, also the backup recovery password is not working, and it does not give me the option to recover with my Google account, Kies recognizes my phone but as the phone is locked I can't access to it.

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My S6 doesn't read my fingerprint and now I'm down to 3 more tries before it erases my phone?

My S6 doesn't read my fingerprint and now I'm down to 3 more tries before it erases my phone

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Galaxy S6 does not recognize my thumbprint and it no longer allows me to type in an alternate password. I am down to 2 more log on attempts?

Galaxy S6 does not recognize my thumbprint and it no longer allows me to type in an alternate password. I am down to 2 more log on attempts. I have tried: Tried thumbprint 13 times, powered phone on and off, restarted it. It always goes back to the log on screen and won't accept an alternate password.. I think it was caused by: I was being prompted for an upgrade and have been postponing it until today. Once I allowed the upgrade the Alternate Password feature went away. I've had the phone for 3 weeks and it never has recognized the thumbprint but it did allow the Alternate Password screen. Now I don't even have the Alternate Password screen.

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You are going to have to hard reset the phone because this has happened to many others when they received the update. Before you allow another update you should always delete your fingerprint scans and turn off the lock to avoid situations like this.

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How can I open device Samsung glaxy A5 (2016)?

I set up fingerprint and alternate password but phone suddenly neither recognizing my fingerprint nor I remember alternate password. after so many attempts phone saying unlock via Google but phone is not connected through net as WiFi is off and data also not functioning if tried to on. can you help me in opening the device please. I have tried: Tried remembering and all possible alternate password. I think it was caused by: Can't say what would be the possible cause

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Hi, the phone won't accept print or number which I'm sure was correct?

Its been 5 days now and I am worried ill have to do a reset..loosing all my work contacts.. I've tried entering via Google but didn't connect this phone to Google just my tablet.. I have tried: I have tried to reset my password via Google to no avail. I don't even know how to reset the phone without access to it?. I think it was caused by: Is it faulty...is it not recognising my fingerprint due to exfoliation? It first happened after doing the washing up and now it doesn't recognize it at all.

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See more questions like this: Myphone is stuck koz of update iforgot ma password thumb print is nt accepting?

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Categories : All About Samsung Galaxy S5

Recent edits by: Boo, kendresha, Maria

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