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Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

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Screen broken, phone locked, can't retrieve data?

Dropped my phone this morning and the screen is black. I'm trying to back it up on my computer but I have a pass-code and the touch screen won't work. is there any way I can get my pictures by unlocking with my code from the computer?

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Having a phone with broken screen can be a very unpleasant experience, however, there is a program that will let you access your data and transfer it to a PC. Unfortunately, in order to use this program, USB debugging needs to be enabled on your phone. If you have previously enabled that feature, this tool will let you control your phone from your PC.

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Follow the steps below to install and use this program to move your images and other important files to your PC:

  1. 1
    On your PC desktop open a web browser.
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  2. 2
    Go to this [adbdriver.com/downloads link to download the Android Control program].
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  3. 3
    Once you reach the page, click on the 'Download' button.
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  4. 4
    Wait for the program to be downloaded on your PC.
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  5. 5
    Now open the program, and install it on your computer.
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  6. 6
    Once it's installed, launch it.
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  7. 7
    Plug your Samsung phone into the computer.
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  8. 8
    Now you can use your mouse and keyboard to control the device.
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  9. 9
    Once you unlock the phone you can use the program to transfer your files.
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If you need more help using this program, let us know in the Q&A section below.

See more questions like this: Samsung Note5 screen blank, phone locked by pin, can't retrieve data

How to get the pictures off the internal hard drive through Samsung Kies?

The Galaxy S3 turns on but the screen is black, it was dropped. It says it has a password but we can't see to enter anything. Can you give me any ideas? I have tried taking battery out, let it sit for a few minutes but to no avail.

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When you removed the battery, did you press all around the backing of the phone? Try that to see if it recovers your screen. You can unlock your phone using Samsung's Find My Mobile if you had registered your device with Samsung previously. Then you can use Samsung Kies to transfer data after Samsung unlocks the device.

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See more questions like this: How to take backup of Samsung basic mobile contacts?

Broken screen Samsung Galaxy S4 mini and I need to get the pictures off?

My screen broke but it still turns on and I still see the LED light blinking. The phone was on silent when it broke but it still vibrate when I press the main button. I just want to get the pictures off but my computer can't read any data on it because I had a lock on the screen. please help!. I have tried: I bought one of those USB cords that you can plug into the phone and use a mouse to unlock the screen. it also has the HDMI plug for me to plug into my TV so that I can actually see the screen. I tried it but it doesn't seem to work. I tried to use them on a couple other phone to see if my phone was the problem or if it was the cord but the cords didn't work on any of them. I also looked for the Samsung file on my computer when I plugged it in but it still doesn't show any files.

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That is because the device is locked. Hopefully, you registered your device with Samsung so you can use Find My Mobile to unlock your Samsung Galaxy S4. To view on the TV you would have had to have Miracast enabled first and this is why the HDMI is not working when you tried to connect your phone to the TV.

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See more questions like this: Have a Galaxy S4 with black screen and Kies won't recognize it

I was reading how to unlock my phone, though my screen is black?

I dropped it and it has a passcode on the SIM card. I think if I can remove the passcode I can use voice options to control it and turn on Bluetooth to use voice commands.

Because you dropped the phone, try removing the battery and pressing all over the back of the phone while the cover is off. Turn your phone back on and see if the screen is recovered. Your SIM lock will prevent a way for transferring but Samsung's Find My Mobile might be able to unlock the device.

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

See more questions like this: LCD screen gone totally black?

Its locked and I bought it and don't know the code

Its locked and I paid too much to not get it fixed

Hard reset the phone if you can't get the code from Google Accounts Recovery. Once you have hard reset the phone, if it still requests a password, you can flash new ROM on the device. If you had provided your specific device model there may have been more information given but these are the two generic options to access the phone.

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See more questions like this: I don't understand this process?

Samsung Grand GT19060 password cracker software download?

Samsung Grand GT19060 password cracker software download

You can see in this Youtube Tuturial that you will have to hard reset your Samsung Grand if Google Accounts Recovery does not work. Recover Android Device in case of Forgot password/pattern unlock an Android device can walk you through how to use Google Accounts Recovery.

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See more questions like this: This provided link isn't opening (adbdriver.com/downloads link to download the Android Control program)?

My S4 is locked up and will not accept my password. How can I retrieve my data before the phone is wiped clean?

I cannot access my phone with my password and have been told that if I have it unlocked I will lose all my data. Is there a way to retrieve the contacts from the locked phone?

First, try using Google Accounts Recovery. They can send you a new password but the device will be suspended for 72 hours. Good news is that you will not lose your data. Second, have someone call you and if you can answer the call you may be able to go into settings during the call and disable the password function. Third, you can try using Samsung's Find My Mobile to unlock the device. If you can't unlock then you will just have to hard reset and take the loss of all the data. In the future, back up any important files using Samsung Kies.

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See more questions like this: How do I unlock the swipe password on my broken phone?

1 phone Encryption, 2 pattern lock the 3rd SD card Encryption as well with no screen?

Hi, Samsung GS3 is switched on with no screen function I cracked the LCD screen on my phone but not the glass on top lol. Wondering with your program you suggested I can't get into it at all even with your program it just seems to fail when I have typed in the ADB path as an exception? I'm not sure if that is right?

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Your phone may be too damaged to be able to transfer anything. Try removing the battery and pressing all over the back of the Samsung Galaxy S3 while the cover is removed. Your screen may recover if you managed to settle any loose connections.

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See more questions like this: I'm having troubles loading the URL on step 2?

Phone won't work and can't access the memory?

Dropped my phone (Galaxy S4) cycling home, screen has a few cracks, but is constantly black, the charging light also comes on but that is it. I'm a personal trainer and I have a lot of client numbers saved to the phone

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Try removing the battery and pressing the back of the phone to see if you can get the screen working. Using Samsung Kies should allow you to back up contacts as long as the phone is not locked. Because the charging light comes on, hopefully your phone boots up enough for Kies to access the device.

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I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got blank screen for repairing?

I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got blank screen for repairing. I have tried: I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got blank screen for repairing. I think it was caused by: Fell down

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If they auto backed up, they would be in the storage you designated for back up. Check your Samsung Account to see if you can backup for future restore using Kies. Because your screen fell, before you send if off for repair, remove the batter and press all over the back of the Note3 firmly.

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See more questions like this: I have a Samsung Note2 mobile, its suddenly with a black screen?

Samsung Ace 4 with cracked screen?

Hi, broken black screen, can't unlock to copy files, the mouse option won't work as I can not see whats happening on screen, any thoughts? Thanks

You can unlock the Samsung Ace 4 with your Samsung account if you had registered the phone with Samsung. This way you can then transfer the files using Kies.

See more questions like this: I just cracked the screen of my Nexus 4. How can I access the files?

Galaxy S4 and I dropped it, broke the digitizer and I had my screen locked with a pattern so needless to say I can't unlock it. It was backed up on Google but for some reason I can't find it. Anyway I want to wipe it and sell it as used for parts or refurbished. Is there any way to factory reset it in current condition?

Oops probably just put all the detail in the question

Within Google Device Manager you can wipe the data off the Galaxy S4. Because you have already backed up contacts, you should be able to use Google Device Manager to restore those as well when you get the new device.

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See more questions like this: Hi, my Galaxy S3 has a broken screen, I can't see how to unlock it to be able to access it from my PC. Is there a way to see the screen of the phone on my PC?

My phone fell so badly the screen does not even awakes when I turn it on?

Phone's LCD screen is broken, but all my pictures are in there.. Connecting to computer, recognizes both phone and computer, but computer does not give any other choices. Also the phone is protected with screen lock.. I have tried: Tried to get pictures with connecting to computer. I think it was caused by: My phone fell quite high and a part of touch screen came off and LCD screen just doe not react.

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You can try using Samsung's Find My Phone to unlock the device. This is why the PC is not recognizing the device, the phone is locked. Assuming the motherboard is still intact, you can transfer files using Kies. You stated you dropped the phone from a high point so it may just be toast at this point and not able to transfer anything.

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My screen has gone black but none of my numbers have been transferred to the SIM card, how do I retrieve my contact numbers?

How can I fix the above situation. I have tried: Took it to Vodafone store to see if they could fix it, but just seemed more interested in flogging a new phone. I think it was caused by: No idea, phone was working and when I took it out of my jacket pocket, it wouldn't work

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Remove the battery and hold down the Power button for a few minutes. Once you have released the power button, press firmly all over the back of the phone while the back cover is removed. See if this recovers your phone. If you have a Samsung then you can use Kies to transfer your contacts.

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See more questions like this: How can I transfer the data and contacts if my mobile display has gone black due to damage (a crack, for example)?

Phone's LCD screen is not responding, but all my pictures are in there.. Connecting to computer, recognizes both phone and computer, but computer does not give any other choices. Also the phone is protected with a screen lock.. my phone doesn't support OTG.. and I am not able to transfer pictures?

Connecting it to PC through USB doesn't display the internal storage..my phone doesn't support OTG so that I could have operated through a mouse.. and I am not able to transfer pictures..

If the phone is locked then USB debugging is most likely enabled which is why you can't use the OTG cable. Try the top answer using ADB tools to unlock the phone or [www.rootjunky.com Root Junky].

See more questions like this: When you connect the Samsung to the computer with the USB then it will work or you have to press other keys

Can't get this program to work like it says on the website, I've tried and don't know what I'm doing wrong?

Don't know how to be able to see the screen on my computer. The screen is totally broken, I can't see anything on it. How do I gain access from my computer to be able to remotely control / look at the device? I've tried this program multiple times and can't get the screen part of it to come up on my computer. Is there any other way of doing this?. I have tried: Downloading and opening the app and other apps but I haven't been able to get any of them to work.. I think it was caused by: I have no idea.

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Is the phone locked? Samsung Kies should recognize your device if it is a Samsung for you to be able to transfer things off the phone. Try removing the battery first and maybe your screen will recover enough for you to transfer files.

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See more questions like this: Do you have a program that works on Mac

The given link is according to norton not safe?

So how does that work? if the link is not safe, the download is not accepted, the whole solution is no solution at all. What can I do?

This [adbdriver.com/downloads link] is safe with no warnings from my antivirus programs. Norton will flag links from Google docs because it can be used to pass viruses. I have updated with a new link in this answer and above.

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How do I install and run the remote control described here?

I have a Galaxy S2. The screen decided to die (it faded to black). I don't think USB debugging is enabled and the phone is locked. I'd like to get access to it to scrape off contacts, SMS etc to put on my new phone... but I can't figure out how.

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See more questions like this: When I am trying to install, its saying no device found error?

How to launch ADB after installing it?

Hi, my phone has a black screen, I am trying to follow the steps on this page to unlock my phone so that I can transfer data. I have installed it. I am unable to figure out how to launch it.. I have tried: This is my first trial. I think it was caused by: It fell down many times

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See more questions like this: Installation problem after downloading ADB driver?

Not installing by saying that the driver or device error, now what?

Hi, my device is an Android, Samsung Galaxy S4. A yellow table appears and when I click on "install", it says error, device not found. I'm using Windows 7 ultimate 64X. . All the other drivers are properly installed and updated. The phone is also recognized by the computer, but the driver error keeps on showing. Thanks

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See more questions like this: After plugging its still showing 'Error, device not found'!

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