Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

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Questions and Answers

Screen broken, phone locked, can't retrieve data?

Dropped my phone this morning and the screen is black. I'm trying to back it up on my computer, but I have a passcode, and the touchscreen won't work. Is there any way I can get my pictures by unlocking with my code from the computer?

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Having a phone with a broken screen can be a very unpleasant experience; however, there is a program that will let you access your data and transfer it to a PC. Unfortunately, to use this program, USB debugging needs to be enabled on your phone. If you have previously enabled that feature, this tool will let you control your phone from your PC.

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Follow the steps below to install and use this program to move your images and other important files to your PC:

  1. 1
    On your PC desktop open a web browser.
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  2. 2
    Go to this ADB Driver Installer link to download the Android Control program].
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  3. 3
    Once you reach the page, click on the 'Download' button.
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  4. 4
    Wait for the program to be downloaded on your PC.
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  5. 5
    Now open the program and install it on your computer.
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  6. 6
    Once it's installed, launch it.
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  7. 7
    Plug your Samsung phone into the computer.
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  8. 8
    Now you can use your mouse and keyboard to control the device.
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  9. 9
    Once you unlock the phone you can use the program to transfer your files.
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See more questions like this: Broken Samsung screen A5 with locked screen. Does not react in any way?

Samsung Grand GT19060 password cracker software download?

Samsung Grand GT19060 password cracker software download

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You can see in this Youtube Tuturial that you will have to hard reset your Samsung Grand if Google Accounts Recovery does not work. Recover Android Device in case of Forgot password/pattern unlock an Android device can walk you through how to use Google Accounts Recovery.

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See more questions like this: My S3 display is not coming I have a password?

My S4 is locked up and will not accept my password. How can I retrieve my data before the phone is wiped clean?

I cannot access my phone with my password and have been told that if I have it unlocked I will lose all my data. Is there a way to retrieve the contacts from the locked phone?

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First, try using Google Accounts Recovery. They can send you a new password but the device will be suspended for 72 hours. Good news is that you will not lose your data. Second, have someone call you and if you can answer the call you may be able to go into settings during the call and disable the password function. Third, you can try using Samsung's Find My Mobile to unlock the device. If you can't unlock then you will just have to hard reset and take the loss of all the data. In the future, back up any important files using Samsung Kies.

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1 phone Encryption, 2 pattern lock the 3rd SD card Encryption as well with no screen?

Hi, Samsung GS3 is switched on with no screen function I cracked the LCD screen on my phone but not the glass on top lol. Wondering with your program you suggested I can't get into it at all even with your program it just seems to fail when I have typed in the ADB path as an exception? I'm not sure if that is right?

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Your phone may be too damaged to be able to transfer anything. Try removing the battery and pressing all over the back of the Samsung Galaxy S3 while the cover is removed. Your screen may recover if you managed to settle any loose connections.

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data
More questions and answers

Phone won't work and can't access the memory?

Dropped my phone (Galaxy S4) cycling home, the screen has a few cracks, but is constantly black, the charging light also comes on but that is it. I'm a personal trainer and I have a lot of client numbers saved to the phone

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Try removing the battery and pressing the back of the phone to see if you can get the screen working. Using Samsung Kies should allow you to backup contacts as long as the phone is not locked. Because the charging light comes on, hopefully, your phone boots up enough for Kies to access the device.

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I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got blank screen for repairing?

I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got a blank screen for repairing. I have tried: I want to actually remove all the auto-backup video and audios pics from my Note3 which fell down and got a blank screen for repairing. I think it was caused by: Fell down

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If they auto backed up, they would be in the storage you designated for backup. Check your Samsung Account to see if you can backup for future restore using Kies. Because your screen fell, before you send if off for repair, remove the batter and press all over the back of the Note3 firmly.

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Samsung Ace 4 with cracked screen?

Hi, broken black screen, can't unlock to copy files, the mouse option won't work as I can not see what's happening on screen, any thoughts? Thanks

You can unlock the Samsung Ace 4 with your Samsung account if you had registered the phone with Samsung. This way you can then transfer the files using Kies.

Galaxy S4 and I dropped it, broke the digitizer and I had my screen locked with a pattern so needless to say I can't unlock it. It was backed up by Google but for some reason, I can't find it. Anyway, I want to wipe it and sell it as used for parts or refurbished. Is there any way to factory reset it in current condition?

Oops probably just put all the detail in the question

Within Google Device Manager you can wipe the data off the Galaxy S4. Because you have already backed up contacts, you should be able to use Google Device Manager to restore those as well when you get the new device.

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See more questions like this: My power off / reset menu no longer shows when I press and hold the power button on my Galaxy Note2

See more questions like this: I am unable to find SDK path when I start the application?

My phone fell so badly the screen does not even awakes when I turn it on?

Phone's LCD screen is broken, but all my pictures are in there. Connecting to the computer recognizes both phone and computer, but the computer does not give any other choices. Also, the phone is protected with a screen lock. I have tried: Tried to get pictures with connecting to the computer. I think it was caused by: My phone fell quite high and a part of touch screen came off and LCD screen just does not react.

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You can try using Samsung's Find My Phone to unlock the device. This is why the PC is not recognizing the device, the phone is locked. Assuming the motherboard is still intact, you can transfer files using Kies. You stated you dropped the phone from a high point so it may just be toast at this point and not able to transfer anything.

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See more questions like this: I want to delete hidden images from my S4

My screen has gone black but none of my numbers have been transferred to the SIM card, how do I retrieve my contact numbers?

How can I fix the above situation. I have tried: Took it to Vodafone store to see if they could fix it, but just seemed more interested in flogging a new phone. I think it was caused by: No idea, phone was working and when I took it out of my jacket pocket, it wouldn't work

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Remove the battery and hold down the Power button for a few minutes. Once you have released the power button, press firmly all over the back of the phone while the back cover is removed. See if this recovers your phone. If you have a Samsung then you can use Kies to transfer your contacts.

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See more questions like this: I was wondering if I can get contacts text messages off my SIM cards?

Phone's LCD screen is not responding, but all my pictures are in there. Connecting to the computer recognizes both phone and computer, but the computer does not give any other choices. Also, the phone is protected with a screen lock.. my phone doesn't support OTG.. and I am not able to transfer pictures?

Connecting it to PC through USB doesn't display the internal storage..my phone doesn't support OTG so that I could have operated through a mouse.. and I am not able to transfer pictures..

If the phone is locked then USB debugging is most likely enabled which is why you can't use the OTG cable. Try the top answer using ADB tools to unlock the phone or [www.rootjunky.com Root Junky].

See more questions like this: I want to reboot my S4 because I am attempting to get my Bluetooth function to work. How do I do this

See more questions like this: Can I use a third party software to unlock my phone?

Can't get this program to work like it says on the website, I've tried and don't know what I'm doing wrong?

Don't know how to be able to see the screen on my computer. The screen is totally broken, I can't see anything on it. How do I gain access from my computer to be able to remotely control / look at the device? I've tried this program multiple times and can't get the screen part of it to come up on my computer. Is there any other way of doing this?. I have tried: Downloading and opening the app and other apps but I haven't been able to get any of them to work. I think it was caused by: I have no idea.

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Is the phone locked? Samsung Kies should recognize your device if it is a Samsung for you to be able to transfer things from the phone. Try removing the battery first and maybe your screen will recover enough for you to transfer files.

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The given link is according to Norton not safe?

So how does that work? if the link is not safe, the download is not accepted, the whole solution is no solution at all. What can I do?

This [adbdriver.com/downloads link] is safe with no warnings from my antivirus programs. Norton will flag links from Google docs because it can be used to pass viruses. I have updated with a new link in this answer and above.

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How to launch ADB after installing it?

Hi, my phone has a black screen, I am trying to follow the steps on this page to unlock my phone so that I can transfer data. I have installed it. I am unable to figure out how to launch it. I have tried: This is my first trial. I think it was caused by: It fell down many times

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I replaced my phone with a new same model one I lost a lot of things like my Google maps saved stuff I retrieved my contacts and photos?

I want to delete or do a factory reset before I send old phone back if I can't have my data I do not want anyone to get it

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Hi Jerry. I have a Samsung A5 2015 model and I dropped my phone?

It is completely black. I have a new phone but I want all my pictures and documents back, but when I plug my phone into the computer with the USB cable, it shows that there is nothing on my phone because my phone is locked. Please help!. I don't have internet at home so I can not download any programs or software.

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Going in and pulling emails off my phone (Samsung Galaxy S4 595 ed)

I have my phone set up to receive my Work E-mail. I'm trying to recover the messages as the network admin has changed the E-mail settings just enough that my phone won't let me make the change and go, but I'll have to Delete the account on my phone and start from scratch. I don't want to lose my emails. Is there a way I can go in and back them up either to another part of the phone or to my computer? I've been digging around on my phone from my computer but I can't seem to find the email folder on the phone (Samsung Galaxy S4 595 ed) like I can on a Pro Win 8 computer. This is on a working phone, not screen cracked etc. It is working with emails on a server that's no longer accepting the info like it did. I have tried: Looked for backup options on my phone through the email program. Tried accessing the system files from my Laptop through a USB connection. I think it was caused by: Our Network Admin minimal change in our work E-mail address. The phone is not allowing for such a small but critical change in the email.

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Data recovery without having enabled USB debugging?

My phone screen is black but it works perfectly (Samsung Galaxy S5) how can I extract data from it if I have not enabled USB debugging

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If you have problems with any of the steps in this article, please ask a question for more help, or post in the comments section below.

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Categories : Tech

Recent edits by: Jay, Alma, munna

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