Q&A from the article:

Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

Edited by 1600Anna, Anonymous, Rob, Grimm and 13 others

Questions and Answers

New Samsung Galaxy 5. wouldn't accept fingerprint 15X and Gmail, now all there is is "alternative password". Don't remember it?

Wouldn't accept fingerprint 15X and Gmail, now all there is is "alternative password". Don't remember it!

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Unfortunately, there's little you can do when your fingerprint doesn't take and you've forgotten the alternate password. If you can access the Google Account Recovery portal, you can try to reset the login details for your device from there.

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Otherwise you can restart, and keep trying to get the fingerprint to work if you like, but if you can't get it to take, you'll need to perform a Factory Reset to be able to get back into your phone. This will delete the information you have saved to your device, but will at least allow you to get back in.

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You can find a guide explaining the reset process here: Perform a factory reset on Android Device.

See more questions like this: I updated Galaxy S7 Edge, upon completion it is asking for a password instead of fingerprint. I've forgotten password, this is my 3rd day of trying to guess what password could have used. Ugh

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My S5 isn't reacting to me touching the touch screen?

My touch screen not working. Is there some way to fix this so I can turn my phone on ?

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Have you tried a soft reboot (this will not erase anything) by pressing and holding the power button for 20 seconds, or by removing the battery, and then reinserting it after 10 seconds? This will let you restart the Samsung Galaxy S5 without any apps turned on that may be currently creating a problem for your touch screen. In the event this does not work, you'll need to try the Android Factory Reset link provided above, and perform a Factory Reset to see if this fixes it.

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Hi, I am unable to get the fingerprint recognition to work

Unfortunately I am unable to access my phone via fingerprint recognition, and have forgotten my alternative password. I have tried turning the phone off and on and have removed the battery with no victory. Any advice would be welcome that doesn't include taking it back to the factory setting. Thanks in advance.

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If I do the reset do I lose all my info? Like contacts and pics?

I don't want to lose my pics and numbers. Fingerprint and pass-code not working.

Generally, your phone synchronizes contact and application data with your Google account, and if you have set up Samsung back-up (in the phone, Kies, Kies 3, or Smart Switch), you will get even more chances of obtaining most of the data back. Factory reset is not formatting your microSD card too, so all of the data there will be intact.

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Therefore, you can perform your hard-reset and log in with your Google account on a freshly reset phone. You will be able to get already purchased applications for free from Play Store and your contact list (a list of telephone numbers and names) will be restored. If you restore data from a Samsung back-up, then you may get more data, including your pictures back.

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However, before you reset your phone, use two methods below.

  1. 1
    Log on to Android Device Manager with your Google Account.
    Click your device. Click "Lock". Set your temporary password and click "Lock" again. See if your phone offers to unlock itself with that temporary password.
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  2. 2
    Log on to Find My Mobile with your Samsung account.
    Click the arrow in the upper-left corner to choose your device if needed. Expand "Protect my device". Click "Unlock my screen". Click "Unlock". Check if you can get into your phone.
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The above questions are from the following wiki...
Lock and Unlock Samsung Galaxy S5's Screen Using the Fingerprint Scanner

More questions and answers

Can't remember screen lock but know my alternative code?

I can't remember my locked formation (pattern) but I know my alternative code, how do I unlock

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Change pass when 10 chances left before reset without resetting all of the data on Samsung Galaxy S5?

I have a Samsung Galaxy S5, and I have a pattern lock; and it didn't work; and I also forgot the alternate password. The smartphone gave me 10 chances; otherwise, the smartphone will be reset. I would like to remove the password or change it because I have important files on the smartphone.

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Check one of the several solutions below.

  • Tap on "Forgot password?" or "Sign in with Google" after 7 unsuccessful attempts. Then, enter your Google credentials to unlock the smartphone.
  • Navigate to Find My Mobile. Enter your Samsung credentials. Under "Protect my device", click "Unlock my screen" and "Unlock". Reboot your S5 if needed to unlock it.
  • Copy this file to your microSD card. Perform steps 1 through 6 in this tutorial. Select "apply update from external storage" or a similar option. Point at the downloaded file and select "reboot your device" afterwards.
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My phone won't accept my fingerprint and alternate password?

I used the fingerprint; however, I have never damaged my right hand and it's not recognizing my swiping on the phone.. I have tried: Power cycling the phone. I think it was caused by: Different angles of the finger

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See more questions like this: My phone did an update, now it won't accept my fingerprint and says wrong password?

Phone is locked and scanner is not displayed for reading fingerprint?

My phone is locked by password (not the PIN code). I enrolled 2 fingers to the fingerprint manager earlier. Then I was able to login with finger1. Later I tried to login with finger2 and after several false attempt I'm now asked for the password. The password is not accepted and I have 2 more trials before factory reset. How can I force the system to ask for fingerprint again and I can try with my finger1.. I have tried: Tried to wait whether the scanner login is offered by the device again. Tried to take the battery out and put it back,

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tried the password input 8 times. I think it was caused by: Maybe that the alternative password is expected by the system (on the screen I see only "enter password"), but I don't know that.

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I don't know my alternate password for my S5, it says I will loose all my info if I fail at one last attempt. Is the alternate password tied in with my Google account password? I have changed that for my Google email?

I don't know my alternate password for my S5, it says I will loose all my info if I fail at one last attempt. Is the alternate password tied in with my Google account password? I have changed that for my Google email

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Yes, if you please. When my carrier set up my phone they didn't tell me that I had the option to put an SD card in my SG5 phone so I could backup my personal stuff.

I also haven't backed up my purchases and don't know why I would have to do that if I have a history of purchasing apps. Anyway, my problem is, my fingerprint scanner wasn't recognizing my fingerprint and asks for an alternative password....but I don't remember it (nor do I remember putting one in). I guess I exceeded my chances and cannot get into my phone. (you would think that they would email the Google account a reset code!) Bottom line, I haven't backed anything up, so I need to find a way to reset that pass-code without a Factory Reset. I have a flip phone cover which allows me to view my messages and use the camera, but that's it. Can you help me? Can you help me?

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Fortunately enough, if you had the Internet enabled, then most of your data, excluding media files such as pictures and videos, have been backed up by the Google and Samsung accounts if they have been set up. All you need is to add them again on a new or reset smartphone to start synchronization of automatically backed up data. Yet, if you are trying to unlock your smartphone and you do have a Samsung account active, then you can just navigate to Find My Mobile, where you can unlock your smartphone by entering the Web interface with your Samsung credentials. Then, just click "Unlock my screen" and "Unlock" to gain access to your smartphone. If that does not work owing to your not having a Samsung account, then just hard-reset your Samsung smartphone and add your current Google account to restore your contacts and purchases.

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I changed my password to high security requiring alpha numeric. I know my password, and now it says it is wrong when trying to enter it... what do I do?

I changed my password to high security requiring alpha numeric. I know my password, and now it says it is wrong when trying to enter it... what do I do?

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Hi my S5 Samsung Galaxy fingerprint access doesn't respond?

The device is asking for alternative password and I tried everything and still doesn't open, how can I open the device without losing the data on the phone.

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How can I open my mobile fingerprint Samsung S5?

My phone is locked by fingerprint

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Since Marshmallow update, I can't access my phone?

I updated to Marshmallow tonight and all went well till I tried to get into my phone again. I only used a swipe security before but now it won't even accept my old Pattern or pin to unlock! I REALLY don't want to do a reset, is there anyway I can unlock it again?. I have tried: Tried advice from online and have tried to use Google to gain access through my laptop. I think it was caused by: It HAS to be the actual update has wiped some memory of my security, can't think what else it is

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My finger scan stopped working and it won't accept my pass code,can't open cell?

My finger scan stopped working and it won't accept my pass code. Galaxy 5. I have tried: On off, finger over button 6 times. can't do any thing else

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