Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Jerry Rivers, Anonymous, Alma, Dougie and 24 others

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There are a number of good reasons to reset your Galaxy phone. Whatever the reason you don't want to lose your valuable data. You can do this easily with a soft reset, and it will only require rebooting your Galaxy. It will simply bring you back to a home screen. Yet, if you are having a huge problem with your Samsung mobile device, you may have to perform a Hard Reset which unfortunately will result in losing all of your data. In this case you must re-install some or all of all apps, unless you do a back-up of all your data. This will require more steps than a soft reset but in most cases you can still retain your data. The procedure to Hard Reset the Galaxy phone is simple, but slightly different.

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The steps will be demonstrated for both types of resets for your Samsung Galaxy S2, S3, S4, S5 Note 2, and Note 3. The two procedures for the soft reset in which your data is preserved will be presented first. You will be instructed how to perform a backup to save all your files in case you must Hard Reset your Galaxy. There are three different ways to perform the Hard Reset, and each procedure will be given for you to follow.

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A soft reset will just kill all apps that you have going at the time. Any data that is not saved will be gone. Nearly all problems, such as your screen freezing, the Galaxy suddenly operating slowly, or commands cannot be entered, can be remedied with the soft reset. So, all will be fine if there is a problem that pops up with your Galaxy. After this tutorial you will reset your Samsung Galaxy S2, S3, S4, S5, Note2, or Note3 without losing data.

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Contents

How to soft reset your Samsung Galaxy

  1. 1
    There are two options to soft reset your Samsung Galaxy:
     
    1. The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
    2. The second method involves these few steps:  
      1. Turn off your Samsung device.
      2. Remove the back cover.
      3. Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
      4. After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
      5. Snap the mobile device cover back in place.
      6. You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again.
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How to Back-up Your Samsung Galaxy Data Prior to a Hard Reset

  1. 1
    If you have a major problem, and must perform a Hard Reset to get your Galaxy back on track, do not fret.
    You can still keep all of your data with a data back-up by using the procedure below. By the way, this is also recommended to do a back-up if you ever update your mobile device’s software.
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  2. 2
    First, on your computer (windows or mac) go to the Samsung website and download Samsung Kies
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  3. 3
    You will have to click choose the right version for Windows or Mac operating system on your computer.
    Also there is now more than one version of keys depending on the Samsung device you have. Make sure you download/install the right version of Samsung Kies. This program will allow you to back up all of your data.
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  4. 4
    Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PC’s USB port.
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  5. 5
    From the Kies program on your PC or Laptop, click the “phone” icon from the menu on the left side of the screen.
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  6. 6
    Click “Sync”.
    Easy to follow instruction will guide you to copy all of your data on your Galaxy to your computer.
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How to Hard Reset your Samsung Galaxy

  1. 1
    Hard resetting a Samsung Galaxy can be accomplished in one of three ways from:
    Dial Pad, Android operating system (OS), or the Start-up method. Be sure that you have backed up your files as directed above before a Hard Reset. Note: Disable any encrypted data on your SD card before doing this procedure.
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  2. 2
    Hard reset using the dial pad is the best method for most Samsung mobile device owners because it is so user friendly.
     
    1. On your dial pad type the code: *2767*3855#
    2. The Samsung Galaxy will automatically reset.
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  3. 3
    Hard reset from “Settings”
     
    1. At the home screen tap “Settings”. Go to “Back up and reset”.
    2. Tap “Factory data reset” to reset all data.
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  4. 4
    The third option for the Galaxy Hard Reset is from the “Start up”
     
    1. With your mobile device off, Press and hold the three buttons “Home”, “Volume Up”, and “Power” buttons together until your Galaxy comes on. This may take about ten seconds.
    2. Turn off your mobile device.
    3. Press and hold the “Home” button at the center, and the “Volume Up” button.
    4. Press the “Power” button until the Galaxy vibrates and the “Android icon” pops up on the screen.
    5. Release the three buttons.
    6. Now, press and hold the “Volume Down” key. Go to “Wipe data/Factory Reset”.
    7. Press the “Power” button on the right side of the screen.
    8. Tap the “Yes”, and “Delete all user data”.
    9. After the reset, press the “Power” button, and the “Volume Down” button.
    10. Once all data is deleted, press the “Power” button. This will restart your Galaxy.
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Hard Resetting the Galaxy S4

The Galaxy S4 is reset a little differently.
  1. 1
    At the home screen, tap the “Apps icon” found at the bottom right corner of your screen.
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  2. 2
    Press the “Settings” icon.
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  3. 3
    Press the “Accounts” tab.
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  4. 4
    Tap the “Back-up & reset” button near the bottom of the screen.
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  5. 5
    Tap the “Factory data reset” button.
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  6. 6
    A prompt message will appear.
    Follow any instructions, and then tap “Reset device”.
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How to Hard Reset a Galaxy S4 if Locked Up

  1. 1
    Just in case your Galaxy is locked up, with no way to reach menus, you can Hard Reset it.
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  2. 2
    Hold the “Power” button down until the S4 powers off.
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  3. 3
    Should the S4 not turn off, take out the battery for a moment.
    Then set it back in place. Keep it turned off.
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  4. 4
    Ensure that the S4 is turned off.
    Then, press and hold your “Volume Up” and “Home” buttons. Keep these two buttons pressed, and then press/hold the “Power” button.
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  5. 5
    Once the “Recovery mode” shows up at the upper top corner, release all three buttons.
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  6. 6
    Now, go to the “Recovery mode” screen, and press the “Volume Up/Down” key to navigate up or down.
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  7. 7
    With the “Power” button you can now choose any application option.
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  8. 8
    The Galaxy S4 should now be reset, and fully optional once again.
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Questions and Answers

How do I soft-reset Note 3?

Holding down the power button seems not to work

The official Samsung instructions say that you should follow these steps to soft reset your Note 3.

  • Press and hold power button.
  • Select "Restart"
  • Select "Ok"
  • If the above did not work (as in your case), remove and then reinsert the Note3 battery, and then turn your Note 3 back on.

See more questions like this: Will I Lose My Apps, pictures , Messages If I Do A Soft Reset

How can I recollect my data my phone unexpectedly restore?

I connect my phone with PC in Google map then I select ringing after that there was option erase , I just clicked the option then my phone switched off automatically reset after my turning on but I cannot access any thing select language and sign account only showing but my Gmail account I cannot access

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VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

See more questions like this: I accidently deleted my application icon on my Galaxy S2

My phone battery gone down very fast?

Hi, my Note3 4.4.2 Kitkat phone battery dies very fast. Is there other solution to reset the phone by not deleting the photos and data inside? Thanks in advance.

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I forgot my password what can I do?

I forgot it and I don't know how to get it back

First, enter the wrong password up to 20 times. You will be able to enter your Google account information and unlock your phone to change or remove the password you forgot. If you also forgot your Google account information, go here to try to recover it. If you can't recover it, or if you never logged into your Google account in the first place, you will need to perform a Factory Reset. To learn how to perform a Factory Reset, read through this great VisiHow article.

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See more questions like this: Forgot my password but I don't want to reset

How can I retrieve my photos that are gone?

I made a factory setting on my phone Samsung Galaxy S2 , by using this *2767*3855# ( keypad dialling)....all my apps in SD card are there except for my photos are gone. Thank you and more power1

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Help please! Note3 major system crash?

Hi, my Note3 updated last week to Lollipop, no problems until now. A few hours ago it died I charged it up and when I started it, numerous apps are missing, and numerous more aren't working such has messages, several error messages pop up, such as Google play music has stopped, messages has stopped, Galaxy apps has stopped, etc. I can't access the play store, it crashes before I open it

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See more questions like this: My Note3 says firmware upgrade encountered an issue please select recovery mode in Kies & try again

Can I get data off of my locked Samsung Galaxy S4 if I can't use the screen?

I dropped my phone and the digitizer broke and I'm getting a new one, but I would like to be able to back up my phone first.

Unfortunately, if your phone is locked and you can't unlock it due to a broken screen, you won't be able to back it up through any service or application. If you logged into a Google and/or Samsung account before your dropped your phone, your contacts, pictures, applications, data, web history, and other settings will be backed up for you to use on your new device. Outside of that, however, since your phone is locked, you will not be able to backup any information with Samsung Kies or any other program or service.

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See more questions like this: I want to remove all of the personal data from my GS3 but I want to make sure the phone number is still intact after the reset. How can I do this

Can I Factory Reset my phone when my screen isn't working (presumably my phone isn't working either) and would this help to solve my issue?

This afternoon I dropped my phone and now it won't turn on again. Every time I press or connect something, my screen should lit up, only the far left centimeter of my screen lit up. Is there any way to fix this?

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How can I get my Galaxy Note3 N900A back to its original state with AT&T software?

The screen turns ON and OFF, but it only shows the Samsung Galaxy Note3 across the screen and then an open padlock with the word custom under it. Now how can I do anything if I can't get past that screen. It will still go into recovery mode when I push home, power, and volume up button.

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See more questions like this: How to restore my samsung galaxy 2 without losing all pictures

How do I restore lost apps after Hard Reset?

I had to hard set my phone, and lost all my apps, can I recover them? I don't remember all the apps I had on there.They were saved to the cloud supposedly

After you have completed the setup process for your newly-reset device, go to the Google Play Store, tap the upper-left corner, and tap My Apps. From there you can view and install all the apps you've ever purchased or downloaded under that account.

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See more questions like this: Can i restore contacts after restoring

Retrieving data from Galaxy S4 with ADB disabled?

My screen is not responding on my Galaxy S4, so I cannot enter the pattern to unlock it. When I connect it to my computer it won't read the phone because the screen is still locked. PLEASE HELP! Thank you!

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How to get rid of "emergency calls only" error without a code?

Hi , My phone shows a message that "emergency calls only" and then needs a password but the thing is, I have never created a password, please assist without losing my data

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See more questions like this: I want to reset everything but my music and contacts

My son caused my S5 to Factory Reset and it wiped out my SD card. Is there anyway to retrieve the data?

Is there anyway to retrieve the data?

There are many ways to retrieve deleted files from your SD card. If you backed up your files before the Hard Reset you can recover them easily. You’ll need to plug your Samsung GS5 into the PC and restore your backup by using the Kies program on your computer. However, if you don’t have any backup of your data, you can use the EaseUS MobiSaver program to recover most of your files.

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If you aren’t familiar with this program, follow the steps below to install and retrieve your files:

  1. 1
    On your PC, open a web browser.
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  2. 2
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  3. 3
    Click on ‘Free Download’.
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  4. 4
    Once the setup is downloaded, open and install it on your PC.
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  5. 5
    Follow the instructions on the setup to install the program.
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  6. 6
    Wait for the installation process to complete.
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  7. 7
    Once the program is installed, launch it.
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  8. 8
    Connect your Samsung device to the PC.
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  9. 9
    When the program identifies your phone, it will automatically start the scanning process for the lost files.
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  10. 10
    Now you should be able to see all of your deleted files.
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  11. 11
    Select the items you want to recover.
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  12. 12
    Click on ‘Recover’.
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  13. 13
    Specify a location on your PC to store the files.
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  14. 14
    Your files are retrieved and you can now transfer them to your Android phone.
    Was this step helpful? Yes | No | I need help

If you need more help retrieving your data, let us know in the Q&A section.

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My wife's phone will not get at&T service, but I get service?

I tried the battery take out method, and holding the power button for 20 seconds method to no avail

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Resetting S3 and using auto back up?

Hello, I want to reset my phone as it is constantly freezing. First I need to back up my data and therefore download Samsung Kies. However, I'm unsure which one to download. Did the Samsung S3 come BEFORE or AFTER the Galaxy Note 3 as this is the criteria. I have no idea. Also, will I need to reinstall all my apps one at a time or are these also saved with Kies? Thanks

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Hi, I cannot connect to WiFi at work?

I could this morning. My S3 sees the WiFi, but no data transfer. Others in the room are using the WiFi so it's not for lack of that.

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I just bought a Galaxy 4 from a previous owner and need to slide a pattern to unlock. I don't know the pattern?

I don't have the pattern and don't have the SIM card yet. But I need to see if it all works so I can release the money. How do I reset this?

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My device stopped working! Only the power button work?

My phone froze and none of the buttons work! I removed the battery and pressed down the power button. It turned on and the first screen (Samsung GT) appeared but nothing else happened! Now, only the power button works! What should I do? Help! :(

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My computer has been backing up for 10 minutes and is still saying 0% for list of files being loaded. What should I do?

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How to restart Note3 without entering pin?

I have always had pattern in my device and never used a type code. Suddenly it is asking to enter a pin. I don't want to lose data as I don't have any backup for it.

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Comments

avatar

Anonymous user #1

one day 11 hours 28 minutes ago
Score 0+-
In the step: "There are two options to soft reset your Samsung Galaxy:
The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
The second method involves these few steps:
Turn off your Samsung device.
Remove the back cover.
Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
Snap the mobile device cover back in place.
You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again."

password still there
avatar

Fancy818Private

10 days ago
Score 0+-
I want to thank you so very much because your first step worked and I had my WiFi off and my Data off and after I took the battery out & the Sim card and Memory out and put it all back in then I could turn the WiFi & Data on and I signed in with my email saying I forgot my password and I was able to reset and didn't a hard reset thank you again....
avatar

Anonymous user #2

11 days ago
Score 0+-
Good tips
avatar

Anonymous user #3

11 days ago
Score 0+-
how can I rest my phone, after I do the rest factory I found E: failed to mount/efs (invalid argument)
avatar

Anonymous user #4

17 days ago
Score 0+-
Why I reset using setting , it takes long time ?? . This 1 hours 15 minutes have been :( . I'm scared if my phone is broken :(
avatar

Anonymous user #5

38 days ago
Score 0+-
In the step: "Hard reset using the dial pad is the best method for most Samsung mobile device owners because it is so user friendly.
On your dial pad type the code: *2767*3855
The Samsung Galaxy will automatically reset."

I tried it but it does not work
avatar

Anonymous user #6

46 days ago
Score 0+-
In the step: "There are two options to soft reset your Samsung Galaxy:
The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
The second method involves these few steps:
Turn off your Samsung device.
Remove the back cover.
Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
Snap the mobile device cover back in place.
You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again."

Just stay there can't get it of my Phone and iit is rooted
avatar

Anonymous user #7

57 days ago
Score 0+-
hello cold you help me please?
avatar

Anonymous user #8

101 days ago
Score 0+-
In the step: "From the Kies program on your PC or Laptop, click the “phone” icon from the menu on the left side of the screen."

The Kies3 only shows files, music, videos on the left side. There is not "phone" icon. The only phone icon is in the middle of the screen and gives you a link to pick that says "phone recovery guide"
avatar

Anonymous user #9

102 days ago
Score 0+-
In the step: "Hard reset using the dial pad is the best method for most Samsung mobile device owners because it is so user friendly.
On your dial pad type the code: *2767*3855
The Samsung Galaxy will automatically reset."

did not work
avatar

Anonymous user #10

109 days ago
Score 0+-
In the step: "There are two options to soft reset your Samsung Galaxy:
The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
The second method involves these few steps:
Turn off your Samsung device.
Remove the back cover.
Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
Snap the mobile device cover back in place.
You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again."

none of these options worked for me
avatar

Anonymous user #11

115 days ago
Score 0+-
I forgot my password for my Galaxy Note2 I tried the first 2 options with no luck I do not want to lose everything on my pH by doing a Factory Reset. Please help!
avatar

Anonymous user #12

261 days ago
Score 0+-
In the step: "There are two options to soft reset your Samsung Galaxy:
The first method is simply performed by pressing the power button for 20 seconds. You then just turn the mobile device on again.
The second method involves these few steps:
Turn off your Samsung device.
Remove the back cover.
Lift out the batter, subscriber identity module (SIM) card, and the Secure Digital (SD) memory card. Then, wait a few minutes before taking the next step.
After you have waited a few minutes, put the SIM, SD card, and the battery back in your Samsung Galaxy.
Snap the mobile device cover back in place.
You are now ready to turn on your Samsung Galaxy. Your data will still be intact, and your Galaxy should be fully operable once again."

don't make sense
avatar

Anonymous user #13

262 days ago
Score 0+-
In the step: "The third option for the Galaxy Hard Reset is from the Start With your mobile device off, Press and hold the three buttons Home, Volume Up, and Power buttons together until your Galaxy comes on. This may take about ten seconds.
Turn off your mobile device.
Press and hold the Home button at the center, and the Volume Up button.
Press the Power button until the Galaxy vibrates and the Android icon pops up on the screen.
Release the three buttons.
Now, press and hold the Volume Down key. Go to Wipe data/Factory Reset
Press the Power button on the right side of the screen.
Tap the Yes, and Delete all user data,
After the reset, press the Power button, and the Volume Down button.
Once all data is deleted, press the Power button. This will restart your Galaxy."

This doesn't work for a Galaxy S2.
avatar

Anonymous user #14

313 days ago
Score 0+-
In the step: "From the Kies program on your PC or laptop, click the phone icon from the menu on the left side of the screen."

I forgot mt screen unlock code
avatar

Anonymous user #15

314 days ago
Score 0+-
In the step: "Ensure that the S4 is turned off. Then, press and hold your Volume Up and Home buttons. Keep these two buttons pressed, and then press/hold the Power button."The words 'recovery reboot' do appear at the top of the screen in blue. But after that, when I release all the buttons, the phone just restarts. If I repeat the whole process and carry on holding on to the buttons after the words appear, the screen remains blank. Help. I need to reset my phone. The touchscreen is not working!
avatar

Anonymous user #16

330 days ago
Score 0+-
In the step: "Next, connect your mobile device to your computer by plugging in a data cable from the Samsung Galaxy socket to your PCs USB port."

connects,but prompts me to enter password..which in fact I forgot..
avatar

Anonymous user #17

331 days ago
Score 0+-
In the step: "First, from online go to the Samsung website."

on what device the phone or the computer?
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