Repair Windows 7 Black Screen of Death

Edited by Michael J., Robbi, Lynn, Eng and 34 others

BSOD, the infamous Windows error abbreviation, does not exclusively stand for "Blue Screen of Death". A slew of Windows 7 users have experienced having a "dead" PC with only a mouse cursor to interact with and a black screen to boot. In an allusion to the original BSOD, which was a label the Windows community gave to the blue error display that pops up after a system crash, the issue was named the "black screen of death."

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There are different variations of the "black screen of death" depending on what caused the problem. Some BSOD instances could still allow the users to summon the Windows task manager and perform functions. However, more severe cases left the users with just a dead black screen and a movable mouse cursor.

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Contents
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What are the possible causes of Black Screen of Death?

What are the possible causes of Black Screen of Death 11457.jpg

The Black Screen of Death may be attributed to a variety of causes. Each of them is discussed in this section. Recalling the activities or events that had occurred prior to the emergence of BSOD could be essential in diagnosing the problem and in helping identify the ideal solution.

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  1. 1
    Windows security update
    .
    One of the first major culprits for the black screen issue as discussed in the Windows community is a certain Windows 7 security update. Several Windows 7 users apparently stumbled upon the problem after installing, knowingly or unknowingly, the security updates code-named Update KB2607712, Update KB976098 and Update KB915597. While Microsoft has rebutted this claim, a slew of Windows users still claimed that uninstalling the said updates restored their Windows system back to normal. If you had installed Windows updates prior to the BSOD episode, there is a high probability that this could be the cause of the BSOD issue.
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  2. 2
    Malware
    .
    Several Trojan viruses such as those which belong to the "Daonol" family are believed to be capable of producing "black screen of death" symptoms. If you had not made regular virus scans on your Windows PC prior to the BSOD episode, or worse, if you haven't had antivirus software installed on your system, then it is likely that a malware has triggered this ordeal.
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  3. 3
    Corrupted graphics card driver
    .
    Because the problem involves abnormalities in the system's display, it would be logical to consider an issue involving your computer's graphics card. The video adapter's drivers might have been corrupted or might need some updating.
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What are the possible solutions for the black screen of death?

Because there are many possible causes and different variations of the "black screen of death", there are also a lot of possible solutions. The solutions list provided in this section follows a pattern of ascending degree. This means the list starts off with the most basic solution and gradually advances to the more complex ones. It is recommended that you perform the solutions in their order of arrangement. Start with the first one and only proceed to the next if it doesn't work.

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  1. 1
    Boot your PC with the "Last Known Good Configuration" option
    .
    This quick little option can be accessed by following these simple steps:
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    1. Press and hold down the "F8" button as you boot up your PC and before the Windows logo is displayed. This will bring you to the Advanced Boot Options, wherein a list of options on booting up your Windows 7 system is provided.
      Repair Windows 7 Black Screen of Death 94401.jpg
    2. Locate the "Last Known Good Configuration" option and select it by pressing the Enter key. Your PC should now start booting Windows. Wait and see if it works.
    3. Don't forget to cross your fingers.
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  2. 2
    Reinstall graphics card driver
    .
    This solution is only applicable if you can still access the Task Manager of your Windows 7 computer.  
    1. Press and hold down the following keys: Ctrl + Alt + Delete, to access the Task Manager.
    2. Go to the Processes tab and find "explorer.exe".
    3. Right-click on the selected process and select "End Process".
    4. Create a New Task by clicking "File" and "New Task" (Run).
    5. Type in "explorer.exe" in the text box and click "OK". The Windows taskbar should now be visible.
    6. Click the "Start" button and search for Device Manager by typing "device manager" in the Windows search box. Click the search result.
    7. Locate the "display adapter" option and double-click it. This should show your device. Right-click on the device name and then click "Update Driver Software".
      Repair Windows 7 Black Screen of Death 62456.jpg
    8. Follow the instructions in the update driver wizard.
    9. Don't forget to cross your fingers.
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  3. 3
    Uninstall Windows security update
    .
    This solution is only applicable if you can still access the Task Manager of your Windows 7 computer.  
    1. Press and hold down the following keys: Ctrl + Alt + Delete, to access the Task Manager.
    2. Go to the Processes tab and find "explorer.exe".
    3. Right-click on the selected process and select "End Process".
    4. Create a New Task by clicking "File" and "New Task" (Run).
    5. Type in "explorer.exe" in the text box and click "OK". The Windows taskbar should now be visible.
    6. Click the "Start" button and search for Programs and Features by typing "programs and features" in the Windows search box. Click the first search result.
    7. Locate the "View Installed Updates" option on the upper-left portion of the ensuing window and click it. A list of installed updates will be displayed.
    8. Locate the updates under the "Windows" category.
    9. Observe the name of the updates and the dates they were installed. If there are updates with the code name KB2607712, KB976098 and KB915597 and they were installed immediately prior to the occurrence of the "black screen of death", uninstall them by right-clicking on the update name and clicking "uninstall".
    10. Restart your computer. And don't forget to cross your fingers.
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  4. 4
    Check Windows registry
    .
    This solution is only applicable if you can still access the Task Manager of your Windows 7 computer.  
    1. Press and hold down the following keys: Ctrl + Alt + Delete, to access the Task Manager.
    2. Go to the Processes tab and find "explorer.exe".
    3. Right-click on the selected process and select "End Process".
    4. Create a New Task by clicking File and New Task (Run).
    5. Type in "explorer.exe" in the text box and click OK. The Windows taskbar should now be visible.
    6. Click the Start button and type in "regedit" in the Windows search box. Click the first search result.
    7. Navigate to this particular registry location: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon
    8. Click the WinLogon key. On the right pane of the window, find the "Shell" option and click it. The value of the Data column should be explorer.exe. If it isn't, change the value by double-clicking Shell and typing "explorer.exe" in the Value data input field. Once the change is made, click OK.
    9. Exit the registry editor and restart your PC.
    10. Cross your fingers.
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  5. 5
    Uninstall Windows security update via Windows "safe mode"
    .
    If you can't access the Task Manager, you can boot your Windows PC into Safe Mode and uninstall Windows security updates from there. To do so, follow the steps below:  
    1. Press the "F8" button on your keyboard upon booting up your PC. This will bypass the normal boot process and leads you to the advanced boot options instead. Note: There is a small window of opportunity for this process to work so you may want to press the button repeatedly to ensure that you won't miss that opportunity.
    2. Click the "Safe Mode" option once you are in the Advanced Boot Options screen. The system will now load the files necessary to boot into Safe Mode. Wait until the login screen appears.
    3. Log on to your computer. If you have many user accounts on that computer, make sure that the account you logged on with has administrator rights.
    4. Click the Start button and search for Programs and Features by typing "programs and features" in the Windows search box. Click the first search result.
    5. Locate the "View Installed Updates" option on the upper-left portion of the ensuing window and click it. A list of installed updates will be displayed
    6. Locate the updates under the "Windows" category.
    7. Observe the name of the updates and the dates they were installed. If there are updates with the code name KB2607712, KB976098 and KB915597 and they were installed immediately prior to the occurrence of the "black screen of death", uninstall them by right-clicking on the update name and clicking "uninstall".
    8. Restart your computer into the normal Windows mode (not Safe Mode). And don't forget to cross your fingers.
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  6. 6
    Scan and remove Malware
    .
    If you can't access the Task Manager in the normal Windows mode and if the previous step didn't solve the problem, you should consider scanning your PC for malware through the "Safe Mode with Networking" advanced boot option. The steps to doing this are detailed below.  
    1. Press the "F8" button on your keyboard upon booting up your PC. This will bypass the normal boot process and lead you to the advanced boot options instead. Note: There is a small window of opportunity for this process to work so you may want to press the button repeatedly to ensure that you won't miss that opportunity.
    2. Click the "Safe Mode with Networking" option once you are in the Advanced Boot Options screen. This will allow you to have internet connectivity while on Windows Safe Mode.
    3. Log on to your computer. If you have many user accounts on that computer, make sure that the account you logged on with has administrator rights.
    4. Open your web browser and download and install the free [[1]] version of Malwarebytes Anit-Malware software.
    5. Upon successful installation, open the Malwarebytes software and perform a Full Scan of your PC. This may take considerable time depending on the size and speed of your hard disk drives. Wait for the scan to complete and be patient.
    6. After the scan has completed, view the scan results and let Malwarebytes remove infected files if there are any.
    7. Restart your PC and cross your fingers.
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  7. 7
    Perform a System Restore via Safe Mode
    .
    Windows provides a feature for restoring your system to a restore point. You can access this feature via Safe Mode to restore your PC to a previous state by performing the following steps:  
    1. Press the "F8" button on your keyboard upon booting up your PC. This will bypass the normal boot process and leads you to the advanced boot options instead. Note: There is a small window of opportunity for this process to work so you may want to press the button repeatedly to ensure that you won't miss that opportunity.
    2. Click the "Safe Mode" option once you are in the Advanced Boot Options screen. The system will now load the files necessary to boot into Safe Mode. Wait until the login screen appears.
    3. Log on to your computer. If you have many user accounts on that computer, make sure that the account you logged on with has administrator rights.
    4. Click the "Start" button and search for System Restore by typing "system restore" in the Windows search box. Click the first search result.
    5. Choose the restore point you want your PC to revert to. The restore points come with a corresponding date they were created. Choose the most recent date when your PC worked as expected. Click "Next" and then click "Finish".
    6. Restart your computer into the normal Windows mode (not Safe Mode). And don't forget to cross your fingers.
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  8. 8
    Perform a System Restore via System Recovery Options
    .
    If for some reason you also can't access the Windows Safe Mode, you can perform the System Restore via the System Recovery Options. Here are the steps:  
    1. Press the "F8" button on your keyboard upon booting up your PC. This will bypass the normal boot process and lead you to the advanced boot options instead. Note: There is a small window of opportunity for this process to work so you may want to press the button repeatedly to ensure that you won't miss that opportunity.
    2. Click the "Repair your computer" option in the Advanced Boot Options screen.
    3. Choose the keyboard layout applicable to you.
    4. Enter your user account credentials.
    5. Choose "System Restore" in the System Recovery Options window.
    6. Choose the restore point you want your PC to revert to. The restore points come with a corresponding date they were created. Choose the most recent date when your PC worked as expected. Click "Next" and then click "Finish".
    7. Restart your computer into the normal Windows mode (not Safe Mode). And don't forget to cross your fingers.
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Questions and Answers

About black death of screen. Please help me?

If my Laptop is affected with that problem then program will be cloned . is it correct

The black screen of death means that there is a very critical error in the system, that's why the entire system has to stop working.

There are cases when the program will be cloned, but there are also cases when the error causes a complete crash of the system.

See more questions like this: Black screen of death, sort of. I changed monitor last year?

How can I fix my black screen of death in easy ways?

Help me to fix my black screen of death

The easiest way to fix BSOD or black screen of death is by finding the root cause of the problem, also known as troubleshooting. To troubleshoot the problem, you must first know the things that could cause BSOD, so please read "What are the possible causes of Black Screen of Death?" in this wiki. By reading the causes of BSOD, you may get a clue of what is causing BSOD on you PC, then you may now read "What are the possible solutions for the black screen of death?" in this wiki.

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Empty Black Screen after Windows logo?

Empty Black Screen after Windows logo

You have no choice but to press the power button for a few seconds and letting it shut down completely. This usually happens when the system stopped working and it won't be able to proceed in the next steps of startup. Just let it turn off for a few minutes and do the normal startup again. This should be able to refresh the system properly.

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See more questions like this: My Windows 7 turns to black screen randomly

How can I fix a BSOD when it's caused by a program, a game?

It usually happens when I get into the game, which is League Of Legends, I don't know how we can fix it, help me please.

BSOD due to a game usually happens if your System or Video card is not totally supported by the game or if your computer doesn't reach the minimum requirements to play the game. So please make sure that you have reached the minimum system requirements for the game. In some instances, BSOD could be avoided by tweaking the game itself, by setting the graphic quality of the game to lowest possible quality and by doing minor adjustments to the Graphic card settings.

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See more questions like this: I have an HP 17 notebook and I have BSOD, what do I do?

How can I restore my PC to original boot-up status?

Using Win 7 Pro SP1. When I boot up, the sequence is normal. Windows loads, Windows splash screen comes. User icons are displayed for login. After user loads, the screen turns black but mouse arrow is operational. I can then go to Task Manager and Run Explorer and normal desktop then returns. If I try to run Repair PC in Safe Mode, in 640x480 resolution (or not), prompt to Enter comes up, but there is no keyboard or mouse connection. Frozen. I have ran several virus scans (Malwarebytes, AVG, SuperAntiSpyware). Is there a charge for your help?

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My PC is blank with just an active cursor?

My kid's cousin knocked down my system from the bed while I was programming and it hung. I forcefully tried shutting it, but it didn't then I held still the power button and turned it off. I then switched it on. It showed me Windows. I Started it manually, and after it showed me my account, I clicked ENTER, then what appeared was welcome 5 seconds later. I saw a blank screen with my white cursor. I'm so freaked out. What am I suppose to do? Please HELP!

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Win 7 32bit black screen of dead. Safe mode works?

Buddy brought his laptop to work to see if I could fix it. Have ruled out malware with Malwarebytes and Kaspersky emergency scanner, as well as manual inspection of startup services, browser plugins, etc. In a normal boot, Ctrl-SHIFT-Esc does not bring up taskmgr.exe, gives an error (the application was unable to start correctly 0xc0000022). No quarantine history of any viruses/spyware. All system restore points failed, displaying "an error has occurred with system restore" error after 10 minutes or so. sfc /scannow returns no corrupted files found. Even ran the fixshell.exe from prevx, had no effect. Does seem to be caused by Windows updates (Net.Framework 4.5.1 updates), but cannot seem to uninstall them (only have access in safe mode, but get errors trying to uninstall). Still pursuing that angle at this moment, trying hard to avoid restoring factory image...

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See more questions like this: I get a black screen in normal mode but not in safe mode

Black screen with keyboard cursor blinking after PC switched ON?

Black screen with keyboard cursor blinking after PC switched ON 1-minute delay. logo of intel 40 to 60 seconds, windows logo 45 to 50 seconds, Windows login screen 10 to 20 seconds. Problem occurrence: Since the PC was not used for more 3 months. The solution used:. MSconfig: Reduce the AVG antivirus software running in the background. Bootlogging awake timing is reduced from 60 to 10 seconds. my question:. How to reduce the black screen timing of display after PC switched on. My configuration; Core to Duo processor. 1GB DDR2 RAM. Windows 7 Enterprise. Desktop PC - 4 years old

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See more questions like this: Win7 stuck on black screen with the cursor?

My Laptop will not get to the start menu?

My Laptop will power up but not reach the startup screen, I have done the start from last safe configuration but it will still freeze up on me before I can log in

This is indicative of a bad boot sector. If your Laptop has a DVD drive and its install discs, put the Recovery disc into your computer and boot from it. From there, perform the Startup repair operation; this should fix the problem. If it doesn't, you likely have a bad hard drive and will need to get it replaced.

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See more questions like this: My computer will not boot up Windows 7

I usually can't get F8 to work on this computer when it goes to BSOD?

I set up a Dell desktop (i5, 12GB RAM, Mirrored HD's, W7Pro) as a simple file server and have encountered the BSOD several times, even after reloading the computer. So far, I have been able to recover by eventually getting to the restore screen. Today, I allowed an Adobe Reader XI update to start and the BSOD reappeared. This is a relatively new computer and the only one giving me this problem. There are 14 more computers all running W7Pro and none of them have ever exhibited this problem. A single W10Pro computer is also in the PTP network all of them use this file server to share data among themselves. I'm beginning to think I should try a different graphics card to see if that helps as a previous attempt to update the Intel Graphics also brought on the BSOD... any thoughts?

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My desktop computer doesn't turn on?

Recently, I installed an online computer game called League of Legends. Its file size is quite large, approximately 12+ gigabytes. Several days later, I started having computer start-up issues. Basically, when I start up the computer, a prompt appears that says "Missing Operating System". Reading a few online guides, I decided to Press F12 to reach the boot menu and from there, I accessed the computer, only to reach a screen where I was able to move the mouse cursor, but there was no other options - no desktop icons, no start menu, no taskbar. There were only a black screen and a cursor. Is there a way I can resolve this issue?

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BSOD after reverting to windows 7 from windows 10?

Hi!. Very nice and detailed guide on how to troubleshoot, thanks for that. Unfortunately, none of the steps work in my case. I have an ASUS K53U laptop with a Radeon HD 6290. The BSOD is showing itself in the following way:. When booting, it shows the "Starting windows"-screen, then goes to a black screen with a movable cursor. I cannot in any way interact with the PC any more than to force it to shutdown with the on/off switch. I've tried booting it in Safe Mode with and without networking. I've tried doing a system restore to the only restore point that the computer created automatically, which only results in an error. I've tried booting it with "previous working settings" or whatever it is called in English (OS in Swedish), doesn't work. None of the boot options get anywhere except the black screen, with a movable cursor. I feel like I want to try everything I possibly can before I choose to format the PC. I'm at a total loss, please help!!

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See more questions like this: How do I fix a black screen on my Windows 7 OS?

Maybe I got a problem with a Lenovo T530?

I got a new battery for my Lenovo T530, but it's not recognized as a valid battery and hence not charging. My computer is working perfectly except for this, whatever Lenovo feature I install I'll get the black screen. I can restore it to before installing these Lenovo add-ons and the PC then works fine - except my battery is not charging. The last thing before the restore point was a critical Windows update.

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Black screen after login, no task manager popup?

I updated my laptop to Windows 10 and the next day when I started up, the login screen is different as when you enter your password, there are square icons for the arrow of enter and for some other options. Once I log in, its a black screen and sometimes my cursor there and sometimes it disappears, plus when I go on Ctrl Alt Del to access the task manager there are square boxes and the list of sign out, lock, task manager etc. isn't there and its just two square which were supposed to be options similar to the login screen. I can press the tap key to scroll down the invisible options since its still there but not visible so I go on the tab to the last option which is generally task manager and I press enter but it doesn't pop up. My screen is touch screen so I don't know if it effects it, thank you for any help

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BSOD after unexpected scan disk?

My laptop performed an unexpected scan disk last night and now, I got the BSOD. CD drive on the lap does not work and can't restore from the recovery partition because it's a dynamic volume...

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May I use your Article in a video?

I am a YouTuber known as Valegod and would like to feature this well-written article in a new video of mine. Giving all credit to your page and a link in the description.

Yes, please do... You may post your YouTube link in here when you are done.

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Blinking underscore in top left corner?

After a Windows7 update my computer was factory reset...so I ran my backup disks (ASUS) but it keeps freezing at 77% and now my computer doesn't even boot

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Can you help me log into my PC. I've worked on this for 3 straight days?

When I log into my Windows 7 operating system, there is an error 0xc0000022. When I log in, there is a black screen with only the mouse pointer. Can you help me?

  1. 1
    Log in.
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  2. 2
    Press "Ctrl" + "Shift" + "Esc" to open Task Manager.
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  3. 3
    Click the "Application" tab.
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  4. 4
    Click "New Task..."
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  5. 5
    Browse to "\Windows" and right-click "explorer.exe".
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  6. 6
    Select "Properties".
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  7. 7
    Click "Security".
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  8. 8
    Check "Allow" for "Full Control" for administrators, power users, and "SYSTEM".
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  9. 9
    Click "Apply" and "OK".
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  10. 10
    You can log off and log in now (or reboot your computer).
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  11. 11
    If that did not help, then insert the bootable Windows 7 distributive DVD into your optical disk drive.
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  12. 12
    Reboot your computer, enter the BIOS (the key combination to enter BIOS is individual for each system), and configure it to the disk priority set to your optical disk drive.
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  13. 13
    Now, boot up from the Windows 7 DVD.
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  14. 14
    Select your language.
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  15. 15
    Click "Repair your computer".
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  16. 16
    If you see "System Recovery Options", then select the keyboard, select "Use recovery tools...", and click "Next".
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  17. 17
    Select "Command Prompt".
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  18. 18
    In the Command Prompt, type
    sfc /scannow
    
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  19. 19
    You can also run it (where "c" is the drive with Windows) as
    sfc /scannow /offbootdir=c:\ /offwindir=c:\Windows
    
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  20. 20
    Then, type "exit" and skip booting up from your Windows 7 DVD
    .
    See if it helps you.
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My computer has been telling me I needed updates?

Last night I let it update and this morning it worked. I went to one site I needed to get to and got the message that there was a security problem. I have charter WiFi which is working fine. That's when I got the black screen of death. I got in touch with the BSOD message to discuss and he said it was 2000 viruses (overnight, my Norton ran out). So he offered security, virus cleaning etc for 500 bucks a year, or 100 a month. I am looking for work and I don't even have that money to spend etc. I am having a computer friend come over today to take a look at it.

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Reboot problem and an error message with a red screen?

I don't know what happened but my comp doesn't load up correctly. It has a red screen with an error message: Windows access host disabled on this machine. Please contact admin. Please email me. Thanks sir! It is totally different. I can't answer or resolve to my problem. I tried multiple steps but it didn't work at all

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I have no recovery CD and received this PC from a friend one year ago and it was working fine. My name is Patrick?

Black screen after startup. Tried all the standard methods but nothing seems to work. No task manager nothing at all. My regards, Patrick. I have tried: Everything possible. All the steps noted on most forums. I think it was caused by: Erasing old programs from the registry and not taking the time to look real good!

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Problem with Windows 7 Update. It freezes on restart with only a cursor that moves?

I installed several Window update and all went well. During the last 17, after the updates were installed, I was asked to restart the computer which I did. However, the computer hangs on a black screen with only a movable cursor. doesn't makes sense since other updates acted normally.

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Sure, any help is welcome. Let it go to sleep mode, it pops up a BkSOD, instead, requiring a full shutdown/restart. Any suggestions?

Let it go to sleep mode, it pops up a BkSOD, instead, requiring a full. shutdown/restart. Already tried driver updates on display and ports without effect. Any suggestions? So far I've only seen reference to BKScreen at boot whereas I'm getting it at sleep mode, and nothing seems to be recent: Confusion ensues. I have tried: Updated drivers for Video, display, com-ports, IO ports... as per Ms help page (which really wasn't so helpful...) Checked event logs, but I wouldn't really know what to look for yet. Haven't had a chance to correlate timestamps yet. I think it was caused by: Absolutely clueless. I'd just started my research on this when I landed on this page.

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/////Update: BkScreen occurs at an Event ID 41, immediately after an EI 6008. All this started after loading updates that didn't want to load. Looking at what got downloaded as poss. culprit. Any suggestions as to which might have a history of causing this?//////

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Categories : Windows

Recent edits by: RW, tech gyaan, Patsup2

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