Remove Encryption from the HTC One M8 Handset

Edited by Grimm, Claudia, Anonymous, Eng

You're watching VisiHow and today we're going to show you how to remove encryption on the HTC One M8 phone.

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Steps

  1. 1
    In order to do this, pick up the phone and double tap the screen.
    This will take you to the lock screen.
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  2. 2
    From the lock screen, swipe up to bring up your pattern or pin.
    Enter the pin or pattern. This will take us to the primary home screen of our phone.
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  3. 3
    Press the "Applications" icon at the bottom, look for "Settings", the gear-shaped icon.
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  4. 4
    From there, scroll down until we see the "Storage" option.
    Under "Storage", you will see our phones storage is under here.
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  5. 5
    However, "Phone Storage Encryption" is grayed out.
    There is no way for us to currently modify or adjust this.
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  6. 6
    If we go all the way down to the bottom, we will see also that there is nothing we can do with the phone.
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  7. 7
    Go back to the home screen, tap on the "Recent Applications" icon and close "Settings".
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  8. 8
    The other way to access this information is by swiping down and pressing the "Settings" icon and then tapping on "Settings" itself.
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  9. 9
    Scroll back down to "Storage" again and tap "Storage".
    Still, as we're in the same menu, we can see that we still can't remove phone encryption.
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  10. 10
    In order to remove phone encryption, go back out to the storage menu and look for the option to Factory Reset our phone.
    Scroll down to 'Backup & Reset' and tap.
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  11. 11
    Tap "Reset Phone".
    This will reset all data on the phone. We will be told this factory data reset will erase all data from your phone's internal storage. This includes system and app data and settings, downloaded apps, emails, HTC weather service, stocks, tips & help. This will also erase the music, photos, and your other data.
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  12. 12
    If we select "Erase SD card", the SD card will also be erased.
    However, if you don't want to erase the SD card, we should either remove the SD card, which is located in the upper right hand side of the phone, or don't enable the option.
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  13. 13
    If you have credible data on your SD card, always remove it before encryption.
    Otherwise, we should always leave the card in and format everything so that it's all deleted and synchronized at once.
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  14. 14
    Now, let's go ahead and press the 'OK' button.
    This will ask us to enter the pin. Enter the pin and simply press enter or 'Next'.
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  15. 15
    A popup will say 'Warning.' It will tell you that you are about to erase all personal information and downloaded apps and that this process cannot be reversed.
    Press 'OK'. We are now entering the factory data reset.
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  16. 16
    It will say the SD card is being erased, checked and prepared.
    The phone will reboot.
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  17. 17
    Now, we'll see an icon indicating that it is currently restoring the phone.
    The bar below will be the progress indicator.
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  18. 18
    With the chime, the HTC One M8 is restarting the operating system.
    We have now entered the home screen of our newly restored HTC One M8.
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  19. 19
    It has been factory restored to remove encryption from the phone.
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  20. 20
    The first thing we need to do is choose a language.
    Press 'OK' when we're done.
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  21. 21
    Tap 'Start' which will take us into the phone.
    There's the option to set up Mobile Network.
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  22. 22
    Tap on International or WiFi to enter the password for your WiFi.
    Once done, we're going to tap 'Connect'. This will connect to the WiFi network, enabling us to send data back and forth.
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  23. 23
    Press 'Next' and turn on mobile data by pressing 'OK'.
    If you do not have a mobile data plan, do not turn on mobile data.
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  24. 24
    Now we are asked if we have a Google account.
    If we have Gmail or Google apps or anything like that, simply click 'Yes'. Enter our email and password.
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  25. 25
    Press the arrow on the right side.
    Agree to all terms of Google by clicking 'OK'.
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  26. 26
    Wait for the phone to complete the process, and do not press 'Cancel'.
    If we press 'Cancel', we'll have to restart this process another time.
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  27. 27
    Now we will be given the option to back up our data to our Google account and restore previous backups to this device.
    We will also be given the option to let applications determine our location and the option to increase the accuracy of our location even when WiFi is 'Off'. Note that this option does drain the battery a little bit more.
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  28. 28
    We also have the option to keep up to date with Google news and offers from Google Play as well.
    Press the right arrow to go next.
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  29. 29
    Set up payment info accordingly.
    Tap "Not Now" if we want to set up the information on a later date.
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  30. 30
    The phone is now contacting Google to restore your account.
    This can take a while.
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  31. 31
    Now, we have the "HTC Advantage" option, which gives us advanced content "Backup & Restore" features.
    Sign up with Google now or be reminded later. Then, tap 'Next'.
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  32. 32
    We are now allowed to set up some options including email, personalization, wallpaper, etc.
    This has been discussed in the other tutorials. We are going to skip this and tap 'Next'.
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  33. 33
    In this case, we are given the option to transfer or restore our information.
    We have discussed this in another tutorial as well, so we're going to tap 'Skip' and 'Next'.
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  34. 34
    Now, we have Google set up for auto sync.
    We can add other things as well. However, those are all discussed in other tutorials, so we are once more going to tap 'Next'.
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  35. 35
    Next, choose a method to set up our phone for screen lock.
    We will do this separately as it has been discussed in another tutorial as well. Enter the name of the phone and choose a screen lock. This has also been discussed in another tutorial as well.
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  36. 36
    Now, it shows us that we have set up our different options.
    So far, there are 0 free apps, 0 linked social accounts, 0 contacts, 0 mail accounts and 0 text messages.
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  37. 37
    We are given the option to 'back up' the phone daily, which we can do by simply checking the box.
    This will back up our phone, our apps, our content and other details to Google Drive each day. We do not need to do this, but we can elect to do it. Tap 'Next'.
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  38. 38
    Now, we have the option to make "HTC better".
    We can uncheck this box if we want to get the maximum performance out of our phone. Tap 'Finish'. This will finish our setup and take us to the home screen of our phone.
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  39. 39
    We can see that the "BlinkFeed" is not set up.
    There is video on "How to setup the 'BlinkFeed' on HTC One M8", which you can find by searching VisiHow.
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  40. 40
    This concludes our tutorial on how to remove encryption from your HTC One M8.
    Thank you for choosing VisiHow, we do hope that this has been a helpful tutorial. We look forward to helping you with other tutorials in the future and on other topics for the HTC One M8. Thank you and have a great day.
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Video: Remove Encryption from the HTC One M8 Handset

Questions and Answers

How do I decrypt my HTC one? it won't let us do anything except emergency call or reset?

My phone is locked out entirely. I can't even access the lock screen. It says I have to enter my screen lock password to decrypt but when I do that it says encryption failed. It says the password was correct but my data is corrupt. It says to do a factory reset and I push a button saying reset phone but I just end up at where I started. The cycle repeats.. I have tried: I've tried looking online but I only found unrelated problems/answers. They seem similar but they all have some completely different piece of the problem that I don't get.. I think it was caused by: I may have downloaded something unintentionally but I'm not sure.

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VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

How to fix encryption unsuccessful?

The HTC One M8 have an OS that is corrupted so it states fix encryption unsuccessful, how do I fix this?

VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

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Article Info

Categories : HTC

Recent edits by: Anonymous, Claudia, Grimm

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