Provide Proper Hotel and Hospitality Turndown Service

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Understanding Guest Turndown Service

Hello and thank you for watching VisiHow. Today, we have a series of five videos discussing turndown service in a hotel Housekeeping department. Not every hotel will offer turndown service. It is more typically found in a luxury property. Part 1 of 5 will discuss the purpose of turndown service and some of the things that happen during the turndown service.

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Steps

  1. 1
    The purpose of hotel turndown service is to prepare the room for sleep.
    One of the things that we will notice about a hotel turndown service is the hours it is performed.
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  2. 2
    Turndown is offered in the evening hours, typically when the guest has left the room.
    It is also called Evening Service.
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  3. 3
    It may be offered between the hours of 5:00 or 6:00 PM until around 9:00 PM.
    It could possibly go as late as 10:00 PM, depending on when the Housekeeping department finishes for the day. Typically, after 10:00, we should not be entering a guest room, or even after 9:00. It depends on the local situation in the hotel.
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  4. 4
    When a member of the Housekeeping staff enters a room for turndown service, they will first clean and refresh the room.
    This will not be a full cleaning, but they may just pick up anything that's loose or laying around, just to make the room look nice and clean. Then they will refresh anything that's been used, such as towels or bath amenities.
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  5. 5
    They will also prepare the robe and slippers that are offered by laying them out for the guest, turn down the bed, and maybe leave an extra amenity.
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  6. 6
    There are a whole range of ways that turndown service can be performed, and we'll be discussing some of those in the next videos.
    This concludes today's tutorial, part 1 of 5, dealing with hotel turndown service, what it is, and what happens during turndown service. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Provide Proper Hotel and Hospitality Turndown Service Understanding Guest Turndown Service

Main Guest Room

Hello and thank you for watching VisiHow. Today's tutorial is a 5-part tutorial discussing hotel turndown service from the Housekeeping department. This is Part 2 of 5, and we will be discussing some of the things that will happen when a housekeeper enters the room to prepare the main guest room for sleep.

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Steps

  1. 1
    One of the things that happens is that any dustbins or trash cans, as well as ash trays, if the room is a smoking room, will be emptied.
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  2. 2
    Next, anything that is out of order in the room will be cleaned.
    Some rooms may require more extensive cleaning than others, but this is not meant to be a full cleaning. It is meant to be a general tidying up. Vacuuming the floor may be needed to prepare it correctly. Otherwise, the housekeeper may simply be moving a room service tray, arranging any furniture that has been moved, and moving, for example, any shoes that might be in the way. Those may be picked up and relocated to another area of the guest room.
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  3. 3
    The curtains will be drawn, so that when the guest comes, the room is prepared or sleep.
    The guest will not need to close the curtains or do anything in order to get the room ready for them to slide into bed.
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  4. 4
    There may be a bedside lamp on.
    The reason for this is that it is easy for a guest to enter the room if there is a light on. If the bedside lamp is left on, then the guest can get ready for bed, slide into bed, and turn the lamp off very easily. They won't have to turn off a light next to the door and try to find their way back to the bed.
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  5. 5
    This concludes today's tutorial.
    This is Part 2 of 5, discussing hotel turndown service, and in this video, we discussed some of the things that happen when housekeeping enters the guest room to prepare the main room for sleeping. If you have any questions, comments or suggestions, please leave the in the space below.
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Video: Provide Proper Hotel and Hospitality Turndown Service Main Guest Room

Prepare the Bed

Hello and thank you for watching VisiHow. Today's tutorial is a 5-part series on hotel turndown service. This is Part 3 of 5, discussing how to prepare the bed. We can prepare a bed for single occupancy or double occupancy.

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Steps

  1. 1
    For a single occupancy room, we should prepare the bed from the telephone side or from the inner side.
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  2. 2
    For double occupancy, we can turn down the bed from both sides.
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  3. 3
    In order to turn down the sheets, the first thing we need to do is remove any bed runner or cover, as well as any decorative pillows.
    The purpose of turndown is to prepare the bed, so it is very easy for the guest to return or the night and slide right into bed. We don't want the guest to have to remove the bed runners and pillows. We want that already done for them, so they can very easily fall asleep. In order to fold the sheets in a popular way, we'll fold down corners. The exact way to accomplish this may vary, depending on which property we are working at, so be sure to follow that hotel's Housekeeping department standards and how they are preparing the sheets in turndown service.
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  4. 4
    After turning down the beds, we can place a floor mat to the side.
    That mat should be placed on the side, near the pillow, but a little bit further down from that area. It should be on the same side of the bed that we have turned down. If it is for a single occupancy, we would place the floor mat on the telephone side or the inner side.
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  5. 5
    We should also place the bathrobe and slippers.
    Slippers are generally placed on the floor mat, and the bathrobe is typically laid out on the turned down side, on top of the bed covers.
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  6. 6
    Finally, we can leave a turndown amenity as well as the breakfast door hanging tag.
    This is so when the guest arrives, they have a nice little amenity. We'll discuss some examples of those in another video. It is also easy for the guest to see the breakfast that may be offered and ordered to their room for the morning, so they can easily fill this part out and place it on their door before falling asleep.
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  7. 7
    This concludes today's tutorial on hotel turndown service, Part 3 of 5, for preparing the bed.
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Provide Proper Hotel and Hospitality Turndown Service Prepare the Bed

Provide Turndown Amenities

Hello and thank you for watching VisiHow. Today, we have a series of tutorials on hotel turndown service. This is Part 5 of 5, and we will discuss examples of turndown amenities. These are items, such as information or sweet treats that can be left as an amenity on or near the bed.

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Steps

  1. 1
    One of those items is tomorrow's weather forecast.
    This will typically be written out on a card and placed on the bedside table next to the bed.
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  2. 2
    Some other items that may be placed on the bedside table include cookies and fruit.
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  3. 3
    We can also have some type of beverage.
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  4. 4
    These may all be placed on the bedside table next to the bed, so the bed does not get damaged, such as with cookies, fruit or a beverage.
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  5. 5
    If we are leaving an item on the bed, it generally will be individually wrapped or will not be food.
    One example of this is flowers. We may see some rose petals or a single flower placed on the bed.
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  6. 6
    We may also see towel animals.
    The bath towels may be folded in the shape of an animal, such as a swan.
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  7. 7
    We may also see individually wrapped chocolate.
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  8. 8
    These are some of the examples of turndown amenities that we can find in our hotel turndown service.
    They will be placed as part of the turndown service, either on the pillow or next to the bed on the bedside table. This concludes today's presentation. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Provide Proper Hotel and Hospitality Turndown Service Provide Turndown Amenities

Guest Bathrooms

Hello and thank you for watching VisiHow. Today, we have a set of five tutorials on hotel turndown service. This is Part 4 of 5, in which we will discuss how to prepare the guest's bathroom for the evening.

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Steps

  1. 1
    When a housekeeper enters the guest's bathroom, they need to begin tidying by checking and emptying any dustbin or trash can.
    Always check the dustbin to see whether or not anything has been thrown away, and if so, that does need to be emptied.
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  2. 2
    After the dustbin has been emptied, any used linens, such as towels, face cloths or floor mats, will need to be refreshed or replaced.
    As a guest, it is nice to return to our hotel room prepared to take a shower with some fresh towels. We want to make sure that we are refreshing any used and tossed aside towels and face cloths.
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  3. 3
    Finally, we need to clean and tidy the vanity area.
    If any chrome fixtures have water spots, we should be wiping those down so that the sink area looks perfectly clean. This includes the bath and shower area as well. Any chrome fixtures in the room should be wiped down. All the porcelain should be clean, and the counter top area should not have water or water spots. We should tidy up any of the amenities as well, such as the shampoo and soap that may have been moved and used throughout the day.
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  4. 4
    This concludes today's tutorial on hotel turndown service.
    This is Part 4 of 5, dealing with how to prepare the guest's bathroom or the evening. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Provide Proper Hotel and Hospitality Turndown Service Guest Bathrooms

Questions and Answers

How to do proper turn down service step by step?

I am having some problem so can you explain it to be step by step.

Because you have not specified where your deficits are in the turn down service, your best option is to watch the video tutorial on this VisiHow article and practice the methods which can be applied to all the turn down service.

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Name 3 things the room attendant will do during turndown service?

What are the thing that they provide?

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If a guest doesn't to want turn down a service, what does housekeeping say?

How does housekeeping respond to a guest who doesn't want turn down a service

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Categories : Hospitality Industry

Recent edits by: Maria, Anonymous, Eng

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