Present Guest Services in Hotel or Hospitality Guest Directory
Edited by Hotelier, Rushell, Nimi, Eng and 1 other
Hello and thank you for watching VisiHow. Today's tutorial deals with how to present your guest services information in your printed hotel guest room directory. Your printed directory may include guest services information, such as "Concierge Services", "Business Services" and "Bell Services". In order to present these, we need to begin by informing the guest of how they can contact someone for more information on these types of services.
For instance, "Please dial extension 52 from your desk room phone in order to be connected to our Concierge."
Another example would be, "Please dial extension 71 from your guest room phone in order to learn more information about our hotel's business services."
We can also say, "Please dial extension 50 from your guest room phone in order to be connected to Bell Services."
Following the contact information, we can include a bulleted list or a small explanation of some of the services that we can provide.
We could also do a combination of both.
For Concierge Services, our bulleted list may include transportation assistance, and we may have a breakout sentence for taxi or limousine.
We could have airline and ticketing assistance through the Concierge.
We could have tour and shopping information.
In addition, we could have reservations assistance.
Tour and shopping can be broken out to shopping, local cultural attractions, and any religious sites.
Whatever our area is known for, we can include some bit of information in one or two sentences about that.
We can also make a notation for reservations.
They could be for spa appointments, restaurants or attraction tickets.
Under Business Services, we may include information on where a business center is located.
We can also mention what is included in the business center, such as computers with internet access.
We may also have a fax, copy machine or scanner. Any range of business services that we provide can be listed and explained in this section.
Our Bell Services may include luggage storage and luggage assistance.
If a guest needs someone to carry their bags, that can be handled through Bell Services. If a guest wants to store their bags before they depart the city, but after they check out, that can also be arranged. We can notate these, either in bulleted form or as a bold header.
For example, if we put "Transportation" in bold or underlined, underneath that we can have one or two sentences explaining that service.
This concludes today's tutorial on how to include a listing of your hotel's guest services in your printed hotel guest room directory.
If you have any questions, comments or suggestions, please leave them in the space below.
Video: Present Guest Services in Hotel or Hospitality Guest Directory
Recent edits by: Eng, Nimi, Rushell