Politely Ask a Hotel Guest to Repeat Information Using Hospitality English

Edited by Hotelier, Catch21chuck, Eng, Anonymous

Hello and thank you for watching VisiHow. Today we have a tutorial on Hospitality English: Dealing with asking for information to be repeated. To begin, you should always offer an apology when we're trying to ask a guest to repeat something or when we need to confirm something to make sure that the information is correct. We can say either "I'm sorry" or "I apologize". We can continue with one of the following phrases.

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Steps

  1. 1
    We can say, "I couldn't hear you clearly," if, perhaps, the phone cut out or where we're trying to speak with someone who's in a location that's very noisy.
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  2. 2
    "Can you spell that for me please?" is another.
    I use this question quite often to ask people to spell their names or even addresses. Sometimes we may not fully understand what the person has said. We need to make sure that things like name and email address are correct.
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  3. 3
    We can also say "Can you please repeat that?"
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  4. 4
    Another phrase is "Can you please say that again?" So we can say, "I'm sorry I couldn't hear you clearly.
    Can you please say that again?"
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  5. 5
    If something wasn't understood perfectly clearly, this could be said, "I will repeat this back to you to make sure my information is correct." This is also helpful in the case of an email address or any contact information that is needed on file, just to make sure that the guest is understood correctly.This can also work in a situation where the guest has complained about an issue, and we want to make sure that we've understood the guest's problem.
    We can say, "Let me make sure that I have understood your problem clearly. Do you mean that...?" Then repeat the information back to them in the way that was understood just to make sure that we are in agreement with the guest about what the issue is so we can work on resolving it.
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  6. 6
    This concludes today's tutorial on Hospitality English:
    Dealing with asking for information to be repeated. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Politely Ask a Hotel Guest to Repeat Information Using Hospitality English

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Catch21chuck, Hotelier

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