Perform Basic Troubleshooting Procedures on Samsung Galaxy Note 3

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Contents
This is part of the VisiHow series on how to use the Samsung Galaxy Note3. You can visit the main reference of the article on how to Use Samsung Galaxy Note 3 for a full list of Note3 VisiHow Articles

Are you experiencing problems with your Samsung Galaxy Note3? You always have the option to request a repair, especially if it's still under warranty. However, before going to a Samsung Service Center, you may want to check the basic troubleshooting tips below. These tips may save you a lot of time and resources. Below are the common problems people encounter with their Samsung Galaxy Note3, and instructions on how to deal with, and fix them:

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I cannot get into my device. It keeps asking me for a code.

You may have enabled one of Note3's security locks. You need to enter the code that you preset to be able to get back into your device. The following are the kinds of codes you may need to enter:

  1. 1
    Password.
    When you have enabled the device lock feature of Samsung Galaxy Note3, you are required to enter a password to get into your device. Just enter the password that you set on your device, and you should have access to your phone. Passwords can be a series of numbers, a pattern, or a swiping gesture.
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  2. 2
    SIM Card Lock (PIN).
    When you have enabled the SIM card lock, you will be required to enter your SIM card lock every time you reboot your phone. The SIM card lock can be changed through the Settings under Security Options.
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  3. 3
    PUK Code.
    When you have attempted to enter the SIM lock several times, and failed, you will be prompted to enter the PUK Code. Due to the failed attempts, the SIM has locked you out. Simply enter the PUK Code to unlock your SIM card and use it again. Usually, PUK codes can be found on the back part of the SIM card bedding.
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  4. 4
    PIN2.
    Some SIM functions will require that you enter the PIN2 to be able to access them. If your phone asks you for the PIN2, just enter the PIN2 as displayed on the back part of your SIM bedding.
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My Galaxy Note3 doesn't show a network, or displays a service error message

If you have problem with your network signal, or you keep receiving network error messages, you may want to check these tips:

  1. 1
    Get to an area with better network reception.
    Most of the time, problems with network connectivity are caused by limited/poor reception. Try moving to a location with better reception to enjoy network services again.
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  2. 2
    When connecting to a network for the first time, via a WiFi modem, make sure your device is in close proximity to the modem.
    After the first time, it isn't as temperamental. If you are having with your network, tyr moving the computer closer to the WiFi modem. This may be especially the case if you are in the attic, and the modem is on the first floor of your house.
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  3. 3
    You may not have subscribed to a network service.
    Before using any network service, make sure you have subscribed to it. Check with a customer service representative so make sure you are subscribed to a certain service, and ask for a subscription if you are not.
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  4. 4
    You may not have enough credits on your account.
    Some network services may require you to pay. Make sure that you have enough credits to be able to enjoy the service.
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My Samsung Galaxy Note3 does not turn on.

If you can't turn on your phone, there may be a problem with the battery. Try some of these suggestions to avoid bringing your device in for a repair:

  1. 1
    Check that your battery has not been completely depleted.
    Once your battery is out of juice, it will turn off your Note3 and it will not turn on no matter how you many times you push the power button. Give your device at least an hour charge before even attempting to turn it on again.
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  2. 2
    Make sure the battery is inserted properly.
    A battery that is improperly inserted may damage your case and the battery itself. Your phone will not turn on if the battery's terminals are not touching, which is necessary to establish a connection.
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  3. 3
    Clean the terminals on both the phone and the battery.
    As time goes by, the terminals of your phone and battery may get dirty or corroded. Make sure to clean these terminals so connection can be made and power can easily travel from the battery to the phone.
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My Samsung Galaxy Note3 has does not properly respond to touches.

  1. 1
    Check and see if you are using a high quality screen protector.
    A cheap screen protector can affect the sensitivity of your touchscreen. Make sure to buy a genuine screen protector or one from a known-brand. This isn't something you should buy from a dollar store.
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  2. 2
    Make sure your touchscreen or fingers aren't wet or even sweaty.
    Liquids can interfere with the sensitivity of the touchscreen and your gestures won't be recognized. If this is the case, make sure to dry your hands and wipe the touchscreen with a smooth cloth.
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  3. 3
    If you are using gloves not specifically made to be used with a touchscreen, again, your gestures won't be recognized.
    Gloves or any items worn on hand can affect the sensitivity of your Note3. Either remove the gloves or set Note3 to extra sensitive. You can check on this VisiHow article on how to Use Samsung Galaxy Note 3 with Gloves On.
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  4. 4
    Clean the screen.
    A dirty or oily screen (due to constant use), will prevent your device from reading your actions.
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  5. 5
    Make sure you have the latest official version of your phone.
    Some bugs cause problems with the sensitivity of your phone's touchscreen. Update your Note3 to the latest official version either through Samsung Kies, or through the device's over-the-air (OTA) option.
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  6. 6
    Scratches or cracks on the touchscreen, or a broken screen, will affect Samsung Galaxy Note3's touchscreen sensitivity.
    Find out what your options are with a qualified technician.
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Device hangs, freezes or has errors.

If you are experiencing freezes or agonizingly slow processing on your device, try these suggestions before checking with the service center:

  1. 1
    Take the battery out, and put it back in again.
    Cutting the power source will allow your phone to reboot and terminate any application that's running and causing the problem.
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  2. 2
    Perform a reset.
    If a single reboot won't fix the problem, a reset will fix the problem. It should, however, be noted that a reset will delete all of Note3's files. To save your files, make sure you do a backup before performing a reset.
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For a detailed troubleshooting article on dealing with your freezing phone, you can check on this article on how to Reset Samsung Galaxy Note 3

My Samsung Galaxy Note3 will not make outbound calls.

If can make an outbound call, you may want to check on these tips:

  1. 1
    Make sure you have a strong network connection.
    Check your network signal indicator to see if it's displaying a good connection. If your network connection is low (few bars), move to a place with better reception. High walls and underground structures may affect your signal. Try to move around to get a better network signal.
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  2. 2
    Make sure your SIM is allowed to make outbound calls.
    Some SIM cards are blocked from making outbound calls. Depending on the package you have, or based on specific requests, your SIM card may not be allowed to perform outbound calls. You can call your network's customer service representative and ask if your SIM is blocked from making calls. If this is the case, ask how you can activate this service, and comply with what they ask. In no time, you will be able to perform calls on your Galaxy Note3.
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  3. 3
    Check if you have enough credits to perform calls.
    Even if your SIM is allowed to make calls, make sure you have enough credits to perform calls. If you are on an unlimited call data, check if the network of the number you want to call is part of the package. If your credit is not enough to perform calls, reload your phone with more credits.
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  4. 4
    Make sure you haven't blocked the number you are calling.
    If you're sure you're allowed to make calls on your SIM, your network is strong, and that you have enough credits to perform calls, but you still cannot perform a call, set the call barring options of your phone. Check on your additional call settings to see if you inadvertently disabled outgoing calls from your phone. If outgoing calls are disabled, enable the function by tapping on the box with a check and entering the security code (default: 1234). For a detailed article on doing this, see the article on how to set call barring on Samsung Galaxy Note 3
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  5. 5
    Could be a problem with the contact.
    If you have checked every tip above and still cannot call, make sure it isn't a problem with your contact. You may have been blocked from making calls by that contact, the contact may be out of network service, or the contact's phone may be turned off. Try to call someone else to confirm you can perform calls. Borrow a friend's phone to see if they can contact that particular number. If they can't, either the phone is turned off, or they don't have a network signal, and they do not have voice mail on their phone. If they can contact that number, you have probably been blocked by the person you're trying to call. Perhaps you should consider why.
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My Samsung Galaxy Note3 cannot receive inbound calls

If your Note3 is not receiving inbound calls, you can check on these fixes:

  1. 1
    Make sure your network connection is good.
    Problems with the network connection can be the cause. If your network signal indicator is on the first or zero bars, move to a different location until the signal increases (more bars). Some electronic obstacles and electric components can affect how your phone receives a network signal.
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  2. 2
    Check to make sure you haven't barred all incoming calls.
    You need to check the additional call settings on your Note3 to make sure you haven't blocked all incoming calls to your phone. For a detailed article on doing this, see the article on how to set call barring on Samsung Galaxy Note 3
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  3. 3
    Make sure this isn't someone who after a disagreement, you blocked, and perhaps forgotten you've done so.
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  4. 4
    It could be a problem with the contact trying to call you.
    It might not be an issue with your Note3, but an issue with the caller. To verify this, ask a friend to call you to make sure you can receive calls. If there's no problem with your device, do your friend a favor by directing him or her to this article to troubleshoot his or her phone.
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People on the other line cannot hear me during calls.

If the person you are on a call with can't hear you, one of the suggestions below should fix the problem:

  1. 1
    Make sure you haven't accidentally hit the mute button.
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  2. 2
    A bad network connection could be the cause of the problem.
    Since your voice is transmitted over the network, any problems with it can affect the quality of the call. Make sure that you, and the other party, have good network connections. If either of you has a poor connection, consider moving to another location to get better reception.
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  3. 3
    Make sure that you have an audible voice.
    The problem could be with your voice. Make your voice loud enough for the other party to hear you.
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  4. 4
    Move to a quiet location.
    Your surroundings can greatly affect the way people hear your voice on the other line. If it is too noisy, the background noise may overwhelm your voice, and your contact won't hear you. If you are in a noisy environment, try to move to a quiet place with little background noise.
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  5. 5
    Make sure that the microphone is not covered.
    The microphone is the little hole found on the lower part of your screen. Check to see if there are impurities or objects clogging up the microphone, as these obstruct audio coming through your phone. If there is dirt on it, use a small object to gently remove it from the hole. Make sure you do this carefully so you won't push the unwanted object into the phone instead.
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  6. 6
    Your headset may be defective.
    If you are using a headset, make sure it isn't faulty. Ensure that the headset is properly plugged into the multi-purpose jack. Next, make sure your headset isn't defective. Confirm this by trying to talk while the headset is removed. If you can be heard without the headset, then it may be time to get a new one for your phone. However, before buying a new headset, make sure the problem isn't with the headset jack. You can confirm this by using the headset on another phone to see if it works, or you can check the next tip.
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  7. 7
    Check the headset jack (multi-purpose jack).
    The multi-purpose jack could be the culprit. Check the opening to see if there are lodged metallic materials. These materials will cause your phone to think that a headset is connected to it, thus disabling the microphone to give way for the microphone on the headset. If there are foreign materials in it, remove them by using a small, thin, hard object. Make sure your phone is positioned upright so you will not lodge the object further into your Note3.
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  8. 8
    It could be a problem with the other line.
    Your contact may have problems with the network connection, or have a defective receiver. To make sure the problem is not with your phone, try to call another contact to see if you can be heard.
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There is an echo with your voice during a call.

  1. 1
    You have set your phone to loudspeaker mode.
    When you set your phone to loudspeaker mode, the voice on line will not come out of the ear receiver, it will come out of the speaker. This can be useful in many situations, but there are downsides to this. One of them is the echo. Since the voice comes from the speaker, it is naturally louder and your microphone will pick it up as external noise, transmitting it back to the speaker, and thus creating the echo effect. To correct this, turn off the silent mode or lower the volume so the person on the other line can be heard, but without the echo.
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  2. 2
    Your volume is too loud.
    Sometimes, even when not on loudspeaker mode, the volume of your receiver speaker may be too loud. Lower the volume until the echo is gone.
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  3. 3
    You actually have real echo.
    The problem could be with your surroundings. You may be in a super enclosed room or the bathroom, and that's causing your voice to create actual echoes. If this is the case, move to another location or open the windows or doors to allow the audio waves to travel out of your room.
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My Samsung Note3 often gets disconnected from the network.

If you frequently get errors regarding the network connection of your Samsung Galaxy Note3, these solutions should help. Find the one that applies to you:

  1. 1
    Your location has poor network signal.
    As stated in previous suggestions, a location with poor signal can cause various errors in network signal. If you are in a location with poor network reception, move to a place with a better signal to prevent being disconnected from the network.
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  2. 2
    You are blocking Note3's internal antenna.
    The internal antenna of your Samsung Galaxy Note3 is located on the lower part of the device's back. If you have low to poor network signal, make sure that your hand or an object isn't blocking the antenna, as it makes it harder for the device to receive a network connection.
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  3. 3
    Problem with your SIM card and SIM slot.
    Issues with your SIM card or the SIM slot of your Note3 could be the problem. SIM cards that have been constantly transferred from one phone to another could, in time, become thinner. A thin SIM card may cause disconnection problems with the SIM slot terminal. Check if this is the issue. You can do a simple fix on this by replacing your SIM card, or put some tape on the back of it to make it thicker to the point where the terminals of the SIM card and the slot touch each other.
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  4. 4
    You are moving.
    This is an obvious reason. When you are moving, you may be positioned in a place with a great signal, then get to another place with poor to no signal. This is normal, as different locations have different network signal reception. Make sure when you want to perform network-related services, you are in an area with a good network signal, and although it might be really difficult, avoid pacing when chatting on the phone.
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Questions and Answers

Whoever calls me, says they can hear an echo of their own voice.

On my Samsung Galaxy Note3 N9005 - whoever calls me says they can hear an annoying echo of their own voice bouncing back at them.

Usually, a bad echo is caused by a bad network connection. Try calling again. Hopefully, by your next call, the echo is gone. Make sure you are always in a location with a good and stable signal to prevent an echo.

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Another reason for echo is if the other person has his loudspeaker turned on and the speaker is situated near the microphone. The microphone hears the output sound of the speakers and detects it as a regular human voice, which is transferred back to you. So first thing you should ask and suggest is that the other person either uses headphones or doesn't use the loud speaker.

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Can't hear incoming calls and people on the other end cannot hear me.

When I receive a call I cannot hear the call as the sound does not work and also even though I can hear people who call me or I call, they cannot hear me for some reason I don't know, I have checked the audio settings all normal.

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If the audio and microphone settings are normal but you still can't hear them and they can't hear you, it may be a problem with the quality of your network service. If the signal is not good, that may cause problems in reception and you may not really hear the person you are talking to and the same with them.

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On the other hand, you may want to have your microphone and speaker physically checked. If you settings are normal and your signal is good, there is a high likelihood that something is wrong with the hardware of your device.

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I'm thinking you're saying you don't hear the call coming in, and the people can't hear you speaking. Check your volume. Make sure it's not turned off. Also check that the mute hasn't been accidentally turned on.

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My Samsung Note3 keeps getting disconnected during call.

My Samsung Note3 keeps getting disconnected during call. What should I do?

You should check whether you have put limits in terms of the length of call that you make with your Note3. Check this under call settings.

Also, check whether your service provider is the one who has imposed these of limits.

You may want to check whether your signal is good enough. Most disconnections are caused by poor network signal.

When I receive or make calls, I can't hear the caller, and they can't hear me?

They can't hear me and I can't hear them on phone call. What should I do?

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Is there a DIY antenna booster of some sort?

Hi. I'm in an area that has bad 3G reception. Now the signal can be picked up not far from where I am, so I was wondering if there is a way I to get that little bit of signal I need? I know on the older phones there is an external antenna jack at the back but the Galaxy Note3 does not have one.

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There isn't a DIY method that's very reliable, but you could purchase a signal booster from a company like Wilson Electronics. The large antenna included with these boosters will grab a better signal from the nearest tower, and allow you to use your phone in your house.

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The person on the other end of the call hears an echo, both with sent and received calls on Samsung n9005?

There is an echo heard consistently by the user on the other end, but not on my n9005. There is no issue with the environment or volume settings/speaker mode. Could this be a hardware issue? Are there any known similar problems? I did attach a special glass protector to the screen. Could this be the problem?

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S4 Active phone audio is not working, as I cannot hear the calling party neither can the calling party hear me.

I have checked the microphone; it works. I can make a voice recording and replay with no issues. I can make a video clip and replay with no problem. But with calls sent and received - audio is gone!

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Unable to make phone calls.

I have network coverage, Airplane mode is not on, and it's not call barring. What else can I check? When I call, the number is busy and when I try to make a call it hangs up right away. Thank you for your help.

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How can I enhance Note3's reception?

Is there any way to augment the reception with an external antennae? I have no signal from Verizon, while my wife, also with a Note3 from Verizon, has 2 bars, and my brother has 3 bars on his iPhone.

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What part do I need to replace to improve my speakerphone mic for a Samsung Note3?

I received a replacement phone through my insurance, and my callers do not hear me well on speakerphone. It cuts in and out. I currently have my original phone, which only had a cracked LCD screen. The speakerphone on the old phone worked very well. Should I send the phone back? I've swapped the logic board so that I have the old data on my replacement phone, but I'm sure it was refurbished and the hardware is not as good as my original phone. If I knew how to swap the speakerphone mic from the old phone, to the new phone, that would be great, and people would stop asking me to repeat what I've just said.

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My Note3 cannot make or receive calls and has a fast busy signal. How can I fix this?

Note3 has a fast busy signal. What does it mean?

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My screen password not going through. I have tried several times but its telling me it's the wrong password.

I switched off my phone yesterday and put it on charge. When I switched it on today, it won't accept the screen password. My SIM card doesn't have a password. I have a Samsung Galaxy 3

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I can't receive or make calls on my Galaxy Note3.

WiFi works. I've turned off the phone, removed the SIM card and battery, and it still won't work.

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I am using Samsung Galaxy Note3. Every time, I make a call, it says it's not registered on network.

When I send a text, it says unable to send at this time. I have paid my bill before the due date. I have been using this SIM Card for a year now. But all of a sudden it's telling me I've using an unregistered SIM. How can I solve this issue?

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My phone keeps freezing and the keyboard won't come up to enter contacts.

The phone keeps saying the SIM is full and won't bring up the keyboard to enter new contacts.

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How do I repair a display problem?

My Samsung Note3 turns on, receives calls and texts. I can answer calls but I cannot see, or make the text message display. After turning on my device, there is no display, but when I pull down, I can see the icons. Something is wrong with the display. I have tried: Restart. I think it was caused by: Hardware or software. How can I repair it?

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Categories : How To Use Samsung Galaxy Note 3

Recent edits by: Doug Collins, Lukward Thomason, Siestabum

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