Edited by Anonymous, Eng
Questions and Answers
Note5 cracked/black screen w/ pin?
Note5 had severe drop on concrete, crushed screen, it's black, all I get is the little light up on top corner to tell me if phone is even on or not. I have a PIN code, need to get photos and hopefully other files off the phone. I see Note5 is not compatible with the HDMI adapters to unlock the code by seeing phone screen on my TV. Computer will not acknowledge phone until USB is activated. Any help here, or am I out of luck for trying to get my info off this phone?. I have tried: Samsung Kies, Dr Phone, and Coolmuster, and File Explorer on PC. Will not recognize phone.. I think it was caused by: Dropped on concrete, screen crushed/dead. Phone seems to be turning on.
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UPDATE: Samsung will no longer remote unlock a screen-damaged phone. They will help you go through the process of changing your pin, or in performing a remote wipe - but they will not in any way assist you in simply unlocking the phone. Of course, they acknowledge that simply changing the pin will not help you in the least, since the screen is broke and you have no way to enter the new pin, but that is not their concern. So, in the case of a locked Samsung phone that has a broken screen, you will lose all your data on the phone.
Categories : How To Use Samsung Galaxy Note 3
Recent edits by: Anonymous