Q&A from the article:

Unlock a Samsung Galaxy Note Phone when Your Screen Is Broken

Edited by Eng

Questions and Answers

Note5 cracked/black screen w/ pin?

Note5 had severe drop on concrete, crushed screen, it's black, all I get is the little light up on top corner to tell me if phone is even on or not. I have a PIN code, need to get photos and hopefully other files off the phone. I see Note5 is not compatible with the HDMI adapters to unlock the code by seeing phone screen on my TV. Computer will not acknowledge phone until USB is activated. Any help here, or am I out of luck for trying to get my info off this phone?. I have tried: Samsung Kies, Dr Phone, and Coolmuster, and File Explorer on PC. Will not recognize phone.. I think it was caused by: Dropped on concrete, screen crushed/dead. Phone seems to be turning on.

Was this helpful? Yes | No | I need help


VisiHow QnA. This section is not written yet. Want to join in? Click EDIT to write this answer.

UPDATE: Samsung will no longer remote unlock a screen-damaged phone. They will help you go through the process of changing your pin, or in performing a remote wipe - but they will not in any way assist you in simply unlocking the phone. Of course, they acknowledge that simply changing the pin will not help you in the least, since the screen is broke and you have no way to enter the new pin, but that is not their concern. So, in the case of a locked Samsung phone that has a broken screen, you will lose all your data on the phone.

Was this helpful? Yes | No | I need help

The above questions are from the following wiki...
Unlock a Samsung Galaxy Note Phone when Your Screen Is Broken


VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.

Doug Collins
Featured Author
36 Articles Started
5,366 Article Edits
132,070 Points
Doug Collins is a featured author with VisiHow. Doug Collins has achieved the level of "Commander" with 132,070 points. Doug Collins has started 36 articles (including this one) and has also made 5,366 article edits. 64,700 people have read Doug Collins's article contributions.
Doug Collins's Message Board
Doug Collins: Hi, my name is Doug Collins.
Doug Collins: Can I help you with your problem about "Note5 cracked/black screen w/ pin"?

Article Info

Categories : How To Use Samsung Galaxy Note 3

Share this Article:

Do you have a question not answered in this article?
Click here to ask one of the writers of this article

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No