Edited by sraien, Calob Horton, Eng, Anto and 2 others
Questions and Answers
I need to backup and reset or update my Samsung Galaxy Y GT-S5360 phone?
My phone is restarting automatically and I have no backup of anything on the phone, specifically contacts and SMS. I need to backup and reset or update for the phone. Thanks in advance.
Whether or not you can backup your Samsung Galaxy Y GT-S5360 depends on how early in the boot up process your phone restarts. If you are able to boot your device up to Android and it stays there long enough for you to use your phone, you may be able to use Samsung Kies to backup your contacts, text messages, and photos. Click here to download Samsung Kies. Once the application has installed, plug your device in as it boots up and begin to backup one type of data -- contacts, photos, or SMS -- at a time so your phone doesn't restart in the middle of the backup process, which could corrupt the information. Once you've backed all of your information up, you can begin the Factory Reset process by reading through the great VisiHow article below.
Unfortunately, if your phone is restarting before Android boots up and you are unable to use your phone, you will need to perform a Factory Reset from your phone's recovery screen. You will not be able to backup your data if your phone cannot boot into Android. To learn how to perform a Factory Reset from your phone's recovery screen, read through the steps in the great VisiHow article below.
If your phone is unable to complete its Factory Reset process, it may be suffering from a hardware malfunction. If this is the case, you will need to contact Samsung's customer support line to troubleshoot further with a customer service representative and eventually schedule a repair for your Galaxy Y GT-S5360. Depending on your warranty status, you may have to pay for repairs.
More questions and answers on this topic can be found here: Answering call software and menu button software have been deleted
If you have problems with any of the steps in this article, please post in the comments section below.
Categories : Samsung Galaxy
Recent edits by: wolfsmile, Anto, Eng