Q&A from the article:

Hard reset your Samsung Galaxy Grand

Edited by brittany99bug, Anonymous, DBRONCOS83, Eng and 8 others

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Questions and Answers

My contacts keep disappearing from my Samsung grand prime phone, what am I doing to make this happen?

All of my contacts keep disappearing from the Samsung grand prime phone

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The minute you notice the contacts missing, stop using your phone so that you do not overwrite the files. You also want to sync your contacts to your Google account so that you can restore them through your Google App. Now you may be clicking Update Contact list and wiping out the older contacts accidentally. Make sure that the phone screen is locked when not in use and that when you are on a phone call, you stay on the screen of that call as these are both ways to accidentally delete data.

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See more questions like this: My Samsung Galaxy Grand Prime is dead?

My Samsung Galaxy is getting very slow to restart more than 15 minutes then it sometimes stuck for a while to do some actions?

I can not get the blue screen when pressing on the three buttons ( home, power and volume up). what is the problem and what I can do?

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Make sure that you are holding the power, volume up and home all at the same time for at least 20 seconds. If this did not work, pull the battery for a bit and try again to hard reset after putting the battery back in. One of the issues may be a sticky power button which many users have reported with the Samsung Galaxy and you may have to firmly hold the power button during the hard reset.

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What am I doing wrong in trying to hard reboot my new phone?

I just got a brand new Galaxy Grand Prime. Apparently I hit a different button than I thought, because I can't unlock using the code I set as my security code. I've tried 5 times to hard reboot using the instructions but it is still coming up, asking for my security unlock code.. I have tried: Following the instructions in this post, but I never get "Android screen". I think it was caused by: I don't have the slightest clue what caused it.

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If it is a new phone, return it to where you bought it and have an employee of the cell service provider set up your phone all over again. You can try using 0000 or 1234 before you take the phone in to see if that unlocks it.

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Just delete everything, I have so much junk on my phone?

Games, pictures, music, apk, viruses, videos. I have tried: Nothing

Perform a hard reset using the instructions provided in this VisiHow article on this page to wipe out all data on your phone.

The above questions are from the following wiki...
Hard reset your Samsung Galaxy Grand

More questions and answers

My phone is locked through my Samsung account can I get past this?

I have a Samsung Galaxy 5S its locked through my Samsung account. I have tried: I tried factory reset. I think it was caused by: My son did something to my phone

You will need to unlock the phone using your Samsung Account. Once you log in you will be able to log in through Google Now. You will have to select Samsung account in there again and begin the setup process. Go into settings>security> and unselect Reactivation Lock.

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You can't help me to find my problems?

I have problems and asked you a lot but you don't want to help me, why? I have tried: 1 to 8 steps then 1 to but can't proceed. I think it was caused by: I don't understand the steps

In order to solve your misunderstanding, please provide your device name and model so that a VisiHow contributor can give you details specific to your device model.

I forgot the account of the mobile, I need help on how to solve that problem?

Samsung Galaxy grand prime mobile

Please refer to the VisiHow article on Recover Android Device in case of Forgot password/pattern unlock an Android device and go to the section on restoring without the password.

My WiFi is having problems, it will see a network but only save it but can not connect?

My WiFi is having problems, it will see a network but only save it but can not connect. I have tried: I have tried updating my software, rooting, hard reset but none is working

Here are a few extra steps you can take:

  • Check to make sure that the phone is not in Airplane Mode.
  • Turn off your WiFi, turn Airplane Mode on, turn back on your WiFi and turn Airplane Mode off.
  • Root again and install one of the free WiFi fix apps listed in Google Play
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My Samsung Grand 2 software update?

My Samsung Grand 2 software update

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My Samsung Galaxy grand hangs a lot?

Hanging problem and very slow, help. I have tried: I deleted my app. I think it was caused by: I don't know

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I have one problem in my mobile phone, I have a Samsung grand prime sm g-531h and I restored my mobile phone, now I can not use my mobile because when I powered on my mobile it asked enter Google account but I have no account, now what I can do

I have one problem in my mobile phone, I have a Samsung grand prime sm g-531h and I restored my mobile phone, now I can not use my mobile because when I powered on my mobile it asked enter Google account but I have no account, now what I can do

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See more questions like this: How to disable author permit problems in Galaxy Grand Prime I9060?

Samsung GT-IP158P IS FAILING TO POWER ON?

I have tried to hard reset but now its not powering up . yesterday it powered on but was worried to reset to factory setting since I needed data which was on my phone. May you help me on how to reset it using other means.. I have tried: Have tried to hard rest. I think it was caused by: I saw a message which said touchmix has stopped working and I clicked OK.Then when the first attempt hard reset I cleared the cache and it failed some error appear then I switched it off. Today am trying to switch it on the hard reset way its failing

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Well once I take the battery out and return it and turn the phone on, my grand prime goes to a white screen with T-Mobile on it and doesn't change?

By the way it goes back to the Google mess

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Hey hi, I forgot my phone password, I just charged it after months and wanted to unlock it but couldn't as I forgot the password! Can you please help me out?

Hey hi, I forgot my phone password, I just charged it after months and wanted to unlock it but couldn't as I forgot the password! Can you please help me out?

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Recently I had encrypted my phone and the Galaxy forced me to use a password for my lock screen, which is fine; I wouldn't expect it to allow any less secure method, but I have since decrypted the device and still find myself unable to change my lock screen preferences. When I go into Settings>Security>Screen Lock I am prompted to confirm my password and then I am presented with the alternative screen lock options. The problem is that everything is greyed out except for the Password option. Every other screen lock method is greyed and says 'Disabled by administrator, encryption policy, or credential storage' and I can't select anything?

Recently I had encrypted my phone and the Galaxy forced me to use a password for my lock screen, which is fine; I wouldn't expect it to allow any less secure method, but I have since decrypted the device and still find myself unable to change my lock screen preferences. When I go into Settings>Security>Screen Lock I am prompted to confirm my password and then I am presented with the alternative screen lock options. The problem is that everything is greyed out except for the Password option. Every other screen lock method is greyed and says 'Disabled by administrator, encryption policy, or credential storage' and I can't select anything?

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Recent edits by: Manju, Unity, alcatel

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