Edited by fazil, Calob Horton, manav yan, Eng and 2 others
Questions and Answers
Someone stole my Samsung Galaxy S4 mobile phone. How can I deactivate it?
There are a couple of ways you can try to deactivate your Samsung Galaxy S4 if someone has stolen it. First, if you were logged into a Google account on your Samsung Galaxy S4 and the phone's GPS functionality was turned on, you can go to the Android Device Manager website to remotely control your phone. From this website, provided by Google (so you know it's safe), you can remotely lock, wipe, and track your phone so you know where it is. If you can access your phone from this website, make sure to lock your device so the thief can't use it. After that, contact local law enforcement so they can help you track down your phone and apprehend the thief.
However, if you are unable to access your phone through the Android Device Manager website, you will need to contact your carrier's customer support service to talk to a customer service representative who can help you disable your phone and potentially track it so you can get it back. When you talk to the representative, make sure that you give them your account and phone numbers. They will be able to look up your serial and IMEI numbers to pinpoint your exact device, put a message out to every carrier that it is indeed stolen, and then deactivate it from their network so that the thief is not able to use your phone. Depending on the status of your device -- whether it's on, off, broken, or still intact -- the customer service representative may be able to track your device's exact whereabouts and report them to local law enforcement who can try to get your phone back to you.
- If you have problems with any of these steps, ask a question for more help, or post in the comments section below.
Categories : Tech
Recent edits by: Daud Gulzar, Eng, manav yan