Manage Hotel or Hospitality Guest Room Inspections

Edited by Hotelier, Amanda, Eng, Anonymous and 1 other

...More
Ad

Entry Areas

Hello, and thank you for watching VisiHow. Today, we have a multi-part tutorial on the hotel guest room inspection process. This should be done by a housekeeping supervisor or by the housekeeping assistant supervisor. There are several areas of a guest room that will need to be checked during a room inspection to ensure that the standards for quality are being met every time. To begin the room inspection, focus on the entry areas.

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas239 957333.jpg

Steps

  1. 1
    Check that the door and the doorknob are clean.
    They should have no scratches or marks. These can commonly happen as furniture or luggage are moved through the doors. We do want to make sure that our doors and doorknobs are kept in clean order and good condition.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas77 373.jpg
    Advertisement
    Was this step helpful? Yes | No | I need help

  2. 2
    Ensure that the room number is posted.
    It is typically posted on the door, around average height eye level. It should be very easy to see, and large enough to see.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas96 113.jpg
    Advertisement
    Was this step helpful? Yes | No | I need help

  3. 3
    Test the self-closing door mechanism.
    It is typically located on the inside of the entrance door, at the very top. Make sure that the self-closing mechanism works. Open the door and release it to ensure that it closes on its own fully.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas121 611.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Check the door for a DND or Service card or lamp.
    If it's in card form, it should be clean and crease-free. It may be double sided, or there may be two separate cards. Make sure that the cards are present and accord with the standards set by the property. If it is a lamp, it is probably located just outside the guest room door. Make sure that the lamp is working when the service light is turned on.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas178 257.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Look for the Fire Safety Plan.
    This should be posted, based on any local ordinances, on the back of each guest room door to inform the guest of how to evacuate the hotel in case of an emergency.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas197 556.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    Check the Viewport.
    This is where the guest can look through the door to see who is standing outside of the guest room. Make sure that there is a cover, that it is in place, and that it is working properly. Also ensure that the viewport is clean.
    Manage hotel or hospitality guest room inspections PART-1-7 Entry Areas-.mp4-canvas221 495.jpg
    Was this step helpful? Yes | No | I need help

  7. 7
    This concludes the first part of today's tutorial on how to properly inspect the hotel guest room entrance.
    This is the first area that should be considered during a hotel guest room inspection. If you have any questions, comments or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections Entry Areas

Outside Doors and Windows

Hello, and thank you for watching VisiHow. Today, we have a series of tutorials on hotel guest room inspections. When the housekeeping supervisor or assistant supervisor arrives at the guest room, they do need to check the outside doors and windows.

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-2-7 Outside Doors and Windows.mp4-canvas147 242667.jpg

Steps

  1. 1
    Ensure that all outside doors and windows are clean.
    They should be smudge- and crack-free. If we find a damaged or dirty window, we need to make sure that we address it.
    Manage hotel or hospitality guest room inspections PART-2-7 Outside Doors and Windows.mp4-canvas41 737.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Perform a safety check.
    Doors and windows that provide access to the outside should open and close easily, and all locks should be working. This is for guests' safety and security.
    Manage hotel or hospitality guest room inspections PART-2-7 Outside Doors and Windows.mp4-canvas63 175.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Examine the window treatments for safety and functionality.
    On the inside of doors and windows with outside access, we will have a set of sheers, drapes or curtains. In some cases, we have multiple sets. Ensure that window treatments are hung properly. We don't want a fallen curtain rod or missing hooks. Check to ensure that they open and close smoothly.
    Manage hotel or hospitality guest room inspections PART-2-7 Outside Doors and Windows.mp4-canvas102 357.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Examine the window treatments for cleanliness.
    They should be stain, odor, and tear-free. If they are dirty, we may need to take the room out of service until we can get them cleaned and re-hung. Then we can re-rent the room.
    Manage hotel or hospitality guest room inspections PART-2-7 Outside Doors and Windows.mp4-canvas129 298.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    This concludes part two of today's tutorial on how to properly inspect the outside doors and windows of a hotel guest room.
    If you have any questions, comments or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections Outside Doors and Windows

Bed Cleanliness

Hello, and thank you for watching VisiHow. Today, we have a series of tutorials on conducting a guest room inspection in a hotel. This is part three of seven, dealing with the cleanliness of the bed. You'll learn how to check this and what to look for. This is one of the most important tasks in the guest room inspection.

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas212 117333.jpg

Steps

  1. 1
    Check the alignment.
    The bed needs to be properly aligned with the headboard. If it is off-center or somehow low on one side, we do need to adjust it.
    Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas49 601.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Test the quality of the mattress.
    It should not sag. When we press down on the bed, we should not feel springs. There should not be any stains, tears or odors on the mattress. Any old mattresses will need to be rotated out to keep guest satisfaction at a high level.
    Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas83 779.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Look underneath the bed for any dirt or garbage.
    This area must be clean as well.
    Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas99 917.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Check the entire bed.
    This includes the mattress, the baseboard, the headboard, and all pieces of the bed. There should be no odors, stains, tears, or dust and dirt. The entire bed must be kept clean.
    Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas137 417.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Ensure that the bed is made properly.
    Check that the sheets, duvets, and bed skirts fit properly. Make sure that the bed contains the correct number of pillows. Check the entire area carefully for insects. Any spiders or bugs must be removed, especially from the sleeping area, but from the entire guest room as well.
    Manage hotel or hospitality guest room inspections PART-3-7 Bed Cleanliness.mp4-canvas192 895.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    This concludes part three of today's tutorial, discussing how to inspect the bed in a hotel guest room inspection.
    If you have any questions, comments or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections Bed Cleanliness

General Area and Furniture

Hello, and thank you for watching VisiHow. This is part four of our tutorial on hotel guest room inspection, dealing with the guest room general area and the furniture.

Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas214 997333.jpg

Steps

  1. 1
    Check the floors, ceilings, and walls.
    Each of these areas needs to be dust- and dirt-free. There should be no smudges or cracks. Check the carpeting for runs as well.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas52 161.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Furniture and upholstery should be clean.
    Check for dirt and smudges, and make sure there are no odors. Make sure there are no insects. It is very important that there are no bugs or spiders crawling around in the room.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas90 081.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Inspect all glass.
    This may include photo frames or mirrors. It should be polished, including around the top edges and sides. There should not be any smears, dust, or cracks. If hung, make sure they are hung straight, in the proper position.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas120 001.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Check the trash bins.
    They need to be empty, clean, and freshly and properly lined.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas147 862.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Check the room for odors and forgotten items.
    The room should be odor-free. It should also be free of any prior guest belongings. Remember to check underneath the bed, in the closets, on and in furniture, and everywhere else in the room that items could be stored. We should not overlook any items from previous guests.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas182 959.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    Inspect and test the closet doors.
    If they are on a track, they should be sitting properly and moving easily. They should also be clean.
    Manage hotel or hospitality guest room inspections PART-4-7 General Area and Furniture.mp4-canvas197 299.jpg
    Was this step helpful? Yes | No | I need help

  7. 7
    This concludes part four of our hotel guest room inspection tutorial, which teaches you how to inspect the general areas of the room and its furniture.
    If you have any questions, comments, or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections General Area and Furniture

Amenities

Hello, and thank you for watching VisiHow. This is part five of our tutorial on how to manage hotel guest room inspections, which are performed by the housekeeping supervisor or assistant supervisor. In this section, we will walk you through inspecting the guest room amenities.

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas278 08.jpg

Steps

  1. 1
    Inspect the minibar and refrigerator, if present.
    Make sure that they are clean. If the room has a minibar, ensure that it is fully stocked and has a price list placed nearby. Inspect the price list itself. It should be clean and smudge-free, and have no tears.
    Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas69 78.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Check the compendium or guest directory and the stationery.
    Each of these should be complete, clean, smear- and tear-free, and in an equal number, especially for stationery. If the room is stocked with two blank pieces of stationery, there should be two envelopes provided as well.
    Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas118 02.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Open the closet and make sure that it is correctly stocked.
    This may include a robe and slippers, extra blankets and pillows, an iron and ironing board, and a specified number of hangers. There may be several types of hangers, such as men's, skirt clip hangers, and padded hangers. The count for each should accord with the hotel brand's standards. As an example, we know of one brand that stocks six men's hangers, six skirt clip women's hangers, and two padded hangers. One of the men's hangers may be used to hold the bathrobe, and still count as an available hanger.
    Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas190 761.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Check the closet for any additional amenities.
    This may include the laundry bag and ticket, which should be clean and tear-free. It may also include a shoe-shine sponge. Additional amenities will depend on the hotel brand's standards. Anything that is supposed to be in the closet needs to be checked during the inspection to ensure it is present and up to standards.
    Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas231 76.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Look for the brand magazine.
    If working in a branded hotel, each room may be required to be stocked with a brand magazine. It will typically be found on a coffee table or side table with other types of literature that may highlight the local area.
    Manage hotel or hospitality guest room inspections PART-5-7 Amenities.mp4-canvas259 38.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    This concludes part five of today's tutorial on how to check the amenities during a hotel guest room inspection.
    If you have any questions, comments, or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections Amenities

Lighting and Appliances and HVAC

Hello, and thank you for watching VisiHow. Today, we have a tutorial on hotel guest room inspections. This is part six of seven, which deals with inspecting lighting, appliances and HVAC (heating, ventilation, and air conditioning units).

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas242 794667.jpg

Steps

  1. 1
    Test every light fixture.
    Turn on and off every light and lamp in the room. Make sure that they all work and that they are all clean and dust-free.
    Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas44 496.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Check the TVs, telephones, and safes.
    Each must be in working order, and be clean. They should also have guides. A TV guide will show guests which stations are on which channels. The telephone guide will inform guests how to make calls from the guest room, both internally (within the hotel) and externally. The safe's guide offers instructions to guests to set their passwords and open the safe. Each guide should also be clean, and free of smudges, marks, and tears. Make sure to check that the safe is free of items from previous guests. If a prior guest left an item in the safe, we will need to collect it and hopefully return it to the guest. It can be kept in the lost and found as well, and there is a separate procedure for this. It is a good option if the guest has already departed the hotel.
    Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas113 657.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Check the clock.
    It should be clean. It should also have the correct time. The alarm must be in the "OFF" position. This is very important, and ensures that the next guest is not woken up by an alarm that they did not set at 5 o'clock in the morning.
    Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas166 477.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Examine the HVAC units.
    They must be in good working order and be clean. They need to be free of dust and markings.
    Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas193 076.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Inspect the coffee machine and accessories.
    There may be cups and glasses, as well as free packets of coffee or tea. Everything needs to be present, in good working condition, and clean.
    Manage hotel or hospitality guest room inspections PART-6-7 lighting, appliances, and HVAC.mp4-canvas221 556.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    This concludes part five of today's tutorial, which walks you through inspecting the lighting, appliances, and HVAC units during a hotel guest room inspection.
    If you have any questions, comments, or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

Video: Manage Hotel or Hospitality Guest Room Inspections Lighting and Appliances and HVAC

Bathrooms

Hello, and thank you for watching VisiHow. Today's tutorial explains how to manage a hotel guest room inspection. This is part seven of seven, and deals with what we need to check in the guest room bathroom. We will be looking at cleanliness as well as amenities.

Was this helpful? Yes | No | I need help

Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas256 128.jpg

Steps

  1. 1
    Upon entering the bathroom, check how it smells.
    It should be odor-free. In addition, we need to check the walls, ceiling, floor, counters, and bath and shower areas. They should not have any dirt, mildew, dust, or hair.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas56 821.jpg
    Was this step helpful? Yes | No | I need help

  2. 2
    Inspect towel hooks and chrome fixtures, such as faucets and shower heads.
    They should be clean and free of water spots and rust.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas87 261.jpg
    Was this step helpful? Yes | No | I need help

  3. 3
    Examine all mirrors and glass, including glass over pictures.
    These also must be checked for cleanliness. They should be dirt-, smear-, and crack-free.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas116 732.jpg
    Was this step helpful? Yes | No | I need help

  4. 4
    Count and examine the towels.
    There should be a certain number of full sets of towels in the bathroom. They should be clean, with no stains or tears. There are usually two or three full sets of towels per guest room, depending on the number of guests, and in accordance with brand standards.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas140 893.jpg
    Was this step helpful? Yes | No | I need help

  5. 5
    Check the toilet and/or bidet.
    Each piece must be clean, working, and leak-free. Repair any leaks. It's very important that if we find a leak in the bathroom, we take care of it immediately. Otherwise, it may end up disturbing the guest room directly below, or damaging something. Wasted water is also costly.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas177 55.jpg
    Was this step helpful? Yes | No | I need help

  6. 6
    Inspect and test the hair dryer.
    It needs to be clean, working, and free of hair.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas213 67.jpg
    Was this step helpful? Yes | No | I need help

  7. 7
    Check that bath amenities are neatly arranged, unopened, and full.
    This category includes items such as soaps, shampoo, and extra toilet paper.
    Manage hotel or hospitality guest room inspections PART-7-7 Bathrooms-.mp4-canvas237 95.jpg
    Was this step helpful? Yes | No | I need help

  8. 8
    This concludes today's tutorial on the hotel guest room inspection process.
    This is part seven of seven, dealing with what we need to look for when we are inspecting the guest room bathroom. If you have any questions, comments, or suggestions, please leave them in the space below.
    Was this step helpful? Yes | No | I need help

    Advertisement

Video: Manage Hotel or Hospitality Guest Room Inspections Bathrooms

Comments

VisiHow welcomes all comments. If you do not want to be anonymous, register or log in. It is free.




Hotelier
Featured Author
426 Articles Started
433 Article Edits
23,700 Points
Hotelier is a featured author with VisiHow. Hotelier has achieved the level of "Lieutenant" with 23,700 points. Hotelier has started 426 articles (including this one) and has also made 433 article edits. 243,000 people have read Hotelier's article contributions.
Hotelier's Message Board
Hotelier: Hi, my name is Hotelier.
Hotelier: Can I help you with your problem about "Manage Hotel or Hospitality Guest Room Inspections"?
 

Article Info

Categories : Hospitality Industry

Recent edits by: Anonymous, Eng, Amanda

Share this Article:

Thanks to all authors for creating a page that has been read 711 times.

Do you have a question not answered in this article?
Click here to ask one of the writers of this article
x

Thank Our Volunteer Authors.

Would you like to give back to the community by fixing a spelling mistake? Yes | No