Manage Hotel or Hospitality Guest Room Inspections

Edited by Hotelier, Amanda, Eng, Doug Collins

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Entry Areas

Hello, and thank you for watching VisiHow. Today, we have a multi-part tutorial on the hotel guest room inspection process. This should be done by a housekeeping supervisor or by the housekeeping assistant supervisor. There are several areas of a guest room that will need to be checked during a room inspection to ensure that the standards for quality are being met every time. To begin the room inspection, focus on the entry areas.

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Steps

  1. 1
    Check that the door and the doorknob are clean
    .
    They should have no scratches or marks. These can commonly happen as furniture or luggage are moved through the doors. We do want to make sure that our doors and doorknobs are kept in clean order and good condition.
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  2. 2
    Ensure that the room number is posted
    .
    It is typically posted on the door, around average height eye level. It should be very easy to see, and large enough to see.
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  3. 3
    Test the self-closing door mechanism
    .
    It is typically located on the inside of the entrance door, at the very top. Make sure that the self-closing mechanism works. Open the door and release it to ensure that it closes on its own fully.
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  4. 4
    Check the door for a DND or Service card or lamp
    .
    If it's in card form, it should be clean and crease-free. It may be double sided, or there may be two separate cards. Make sure that the cards are present and accord with the standards set by the property. If it is a lamp, it is probably located just outside the guest room door. Make sure that the lamp is working when the service light is turned on.
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  5. 5
    Look for the Fire Safety Plan
    .
    This should be posted, based on any local ordinances, on the back of each guest room door to inform the guest of how to evacuate the hotel in case of an emergency.
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  6. 6
    Check the Viewport
    .
    This is where the guest can look through the door to see who is standing outside of the guest room. Make sure that there is a cover, that it is in place, and that it is working properly. Also ensure that the viewport is clean.
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  7. 7
    This concludes the first part of today's tutorial on how to properly inspect the hotel guest room entrance
    .
    This is the first area that should be considered during a hotel guest room inspection. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Entry Areas

Outside Doors and Windows

Hello, and thank you for watching VisiHow. Today, we have a series of tutorials on hotel guest room inspections. When the housekeeping supervisor or assistant supervisor arrives at the guest room, they do need to check the outside doors and windows.

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Steps

  1. 1
    Ensure that all outside doors and windows are clean
    .
    They should be smudge- and crack-free. If we find a damaged or dirty window, we need to make sure that we address it.
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  2. 2
    Perform a safety check
    .
    Doors and windows that provide access to the outside should open and close easily, and all locks should be working. This is for guests' safety and security.
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  3. 3
    Examine the window treatments for safety and functionality
    .
    On the inside of doors and windows with outside access, we will have a set of sheers, drapes or curtains. In some cases, we have multiple sets. Ensure that window treatments are hung properly. We don't want a fallen curtain rod or missing hooks. Check to ensure that they open and close smoothly.
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  4. 4
    Examine the window treatments for cleanliness
    .
    They should be stain, odor, and tear-free. If they are dirty, we may need to take the room out of service until we can get them cleaned and re-hung. Then we can re-rent the room.
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  5. 5
    This concludes part two of today's tutorial on how to properly inspect the outside doors and windows of a hotel guest room
    .
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Outside Doors and Windows

Bed Cleanliness

Hello, and thank you for watching VisiHow. Today, we have a series of tutorials on conducting a guest room inspection in a hotel. This is part three of seven, dealing with the cleanliness of the bed. You'll learn how to check this and what to look for. This is one of the most important tasks in the guest room inspection.

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Steps

  1. 1
    Check the alignment
    .
    The bed needs to be properly aligned with the headboard. If it is off-center or somehow low on one side, we do need to adjust it.
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  2. 2
    Test the quality of the mattress
    .
    It should not sag. When we press down on the bed, we should not feel springs. There should not be any stains, tears or odors on the mattress. Any old mattresses will need to be rotated out to keep guest satisfaction at a high level.
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  3. 3
    Look underneath the bed for any dirt or garbage
    .
    This area must be clean as well.
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  4. 4
    Check the entire bed
    .
    This includes the mattress, the baseboard, the headboard, and all pieces of the bed. There should be no odors, stains, tears, or dust and dirt. The entire bed must be kept clean.
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  5. 5
    Ensure that the bed is made properly
    .
    Check that the sheets, duvets, and bed skirts fit properly. Make sure that the bed contains the correct number of pillows. Check the entire area carefully for insects. Any spiders or bugs must be removed, especially from the sleeping area, but from the entire guest room as well.
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  6. 6
    This concludes part three of today's tutorial, discussing how to inspect the bed in a hotel guest room inspection
    .
    If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Bed Cleanliness

General Area and Furniture

Hello, and thank you for watching VisiHow. This is part four of our tutorial on hotel guest room inspection, dealing with the guest room general area and the furniture.

Steps

  1. 1
    Check the floors, ceilings, and walls
    .
    Each of these areas needs to be dust- and dirt-free. There should be no smudges or cracks. Check the carpeting for runs as well.
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  2. 2
    Furniture and upholstery should be clean
    .
    Check for dirt and smudges, and make sure there are no odors. Make sure there are no insects. It is very important that there are no bugs or spiders crawling around in the room.
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  3. 3
    Inspect all glass
    .
    This may include photo frames or mirrors. It should be polished, including around the top edges and sides. There should not be any smears, dust, or cracks. If hung, make sure they are hung straight, in the proper position.
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  4. 4
    Check the trash bins
    .
    They need to be empty, clean, and freshly and properly lined.
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  5. 5
    Check the room for odors and forgotten items
    .
    The room should be odor-free. It should also be free of any prior guest belongings. Remember to check underneath the bed, in the closets, on and in furniture, and everywhere else in the room that items could be stored. We should not overlook any items from previous guests.
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  6. 6
    Inspect and test the closet doors
    .
    If they are on a track, they should be sitting properly and moving easily. They should also be clean.
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  7. 7
    This concludes part four of our hotel guest room inspection tutorial, which teaches you how to inspect the general areas of the room and its furniture
    .
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections General Area and Furniture

Amenities

Hello, and thank you for watching VisiHow. This is part five of our tutorial on how to manage hotel guest room inspections, which are performed by the housekeeping supervisor or assistant supervisor. In this section, we will walk you through inspecting the guest room amenities.

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Steps

  1. 1
    Inspect the minibar and refrigerator, if present
    .
    Make sure that they are clean. If the room has a minibar, ensure that it is fully stocked and has a price list placed nearby. Inspect the price list itself. It should be clean and smudge-free, and have no tears.
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  2. 2
    Check the compendium or guest directory and the stationery
    .
    Each of these should be complete, clean, smear- and tear-free, and in an equal number, especially for stationery. If the room is stocked with two blank pieces of stationery, there should be two envelopes provided as well.
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  3. 3
    Open the closet and make sure that it is correctly stocked
    .
    This may include a robe and slippers, extra blankets and pillows, an iron and ironing board, and a specified number of hangers. There may be several types of hangers, such as men's, skirt clip hangers, and padded hangers. The count for each should accord with the hotel brand's standards. As an example, we know of one brand that stocks six men's hangers, six skirt clip women's hangers, and two padded hangers. One of the men's hangers may be used to hold the bathrobe, and still count as an available hanger.
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  4. 4
    Check the closet for any additional amenities
    .
    This may include the laundry bag and ticket, which should be clean and tear-free. It may also include a shoe-shine sponge. Additional amenities will depend on the hotel brand's standards. Anything that is supposed to be in the closet needs to be checked during the inspection to ensure it is present and up to standards.
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  5. 5
    Look for the brand magazine
    .
    If working in a branded hotel, each room may be required to be stocked with a brand magazine. It will typically be found on a coffee table or side table with other types of literature that may highlight the local area.
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  6. 6
    This concludes part five of today's tutorial on how to check the amenities during a hotel guest room inspection
    .
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Amenities

Lighting and Appliances and HVAC

Hello, and thank you for watching VisiHow. Today, we have a tutorial on hotel guest room inspections. This is part six of seven, which deals with inspecting lighting, appliances and HVAC (heating, ventilation, and air conditioning units).

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Steps

  1. 1
    Test every light fixture
    .
    Turn on and off every light and lamp in the room. Make sure that they all work and that they are all clean and dust-free.
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  2. 2
    Check the TVs, telephones, and safes
    .
    Each must be in working order, and be clean. They should also have guides. A TV guide will show guests which stations are on which channels. The telephone guide will inform guests how to make calls from the guest room, both internally (within the hotel) and externally. The safe's guide offers instructions to guests to set their passwords and open the safe. Each guide should also be clean, and free of smudges, marks, and tears. Make sure to check that the safe is free of items from previous guests. If a prior guest left an item in the safe, we will need to collect it and hopefully return it to the guest. It can be kept in the lost and found as well, and there is a separate procedure for this. It is a good option if the guest has already departed the hotel.
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  3. 3
    Check the clock
    .
    It should be clean. It should also have the correct time. The alarm must be in the "OFF" position. This is very important, and ensures that the next guest is not woken up by an alarm that they did not set at 5 o'clock in the morning.
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  4. 4
    Examine the HVAC units
    .
    They must be in good working order and be clean. They need to be free of dust and markings.
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  5. 5
    Inspect the coffee machine and accessories
    .
    There may be cups and glasses, as well as free packets of coffee or tea. Everything needs to be present, in good working condition, and clean.
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  6. 6
    This concludes part five of today's tutorial, which walks you through inspecting the lighting, appliances, and HVAC units during a hotel guest room inspection
    .
    If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Lighting and Appliances and HVAC

Bathrooms

Hello, and thank you for watching VisiHow. Today's tutorial explains how to manage a hotel guest room inspection. This is part seven of seven, and deals with what we need to check in the guest room bathroom. We will be looking at cleanliness as well as amenities.

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Steps

  1. 1
    Upon entering the bathroom, check how it smells
    .
    It should be odor-free. In addition, we need to check the walls, ceiling, floor, counters, and bath and shower areas. They should not have any dirt, mildew, dust, or hair.
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  2. 2
    Inspect towel hooks and chrome fixtures, such as faucets and shower heads
    .
    They should be clean and free of water spots and rust.
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  3. 3
    Examine all mirrors and glass, including glass over pictures
    .
    These also must be checked for cleanliness. They should be dirt-, smear-, and crack-free.
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  4. 4
    Count and examine the towels
    .
    There should be a certain number of full sets of towels in the bathroom. They should be clean, with no stains or tears. There are usually two or three full sets of towels per guest room, depending on the number of guests, and in accordance with brand standards.
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  5. 5
    Check the toilet and/or bidet
    .
    Each piece must be clean, working, and leak-free. Repair any leaks. It's very important that if we find a leak in the bathroom, we take care of it immediately. Otherwise, it may end up disturbing the guest room directly below, or damaging something. Wasted water is also costly.
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  6. 6
    Inspect and test the hair dryer
    .
    It needs to be clean, working, and free of hair.
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  7. 7
    Check that bath amenities are neatly arranged, unopened, and full
    .
    This category includes items such as soaps, shampoo, and extra toilet paper.
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  8. 8
    This concludes today's tutorial on the hotel guest room inspection process
    .
    This is part seven of seven, dealing with what we need to look for when we are inspecting the guest room bathroom. If you have any questions, comments, or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Guest Room Inspections Bathrooms

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Amanda, Hotelier

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