Manage Hotel or Hospitality Business Laundry Tickets

Edited by Hotelier, Rushell, Eng, Anonymous

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Creating Tickets

Hello and thank you for watching VisiHow. Today's tutorial is Part 1 of 2, covering the laundry ticket in your hotel. Part 1 will deal with the appearance and the type of information you need to collect from your guests in order to provide this service.

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Steps

  1. 1
    To begin, the laundry ticket can be from one-quarter of a page up to a full page in size depending on both our offerings and on our guests' needs.
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  2. 2
    At the top left, there's a space where we can insert our company's logo, since this is a branded document.
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  3. 3
    Across from the logo on the top right, we can add service information.
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  4. 4
    All of this information may also be centered, such as placing the logo in the center at the top and below that, our service information in finer print.
    In the service information section, we can include hours and operation and any non-hours of operation of our laundry. For example, "Laundry works Monday through Saturday. It does not work on Sundays or holidays." It can also have information such as, "If you turn in your laundry before 9:00 AM Monday though Saturday for regular service, you will receive your laundry back by 6:00 PM the same day." You may also have express service, in which the guest may receive the laundry back before 3:00 PM the same day. This may also have a extra charge.
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  5. 5
    We may also provide overnight service, in which case we would need any hours of operations for that, as well as any extra charges, noted at the top in service information.
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  6. 6
    Below our service information, we need to collect some information from the guest, including the room number.
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  7. 7
    We can also ask for the guest's name in this section, since the laundry ticket will be placed in a bag and not visible to anybody walking down the hallway.
    We also want to make sure that the right number of items are returned to the right guest in the right room.
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  8. 8
    We can also include the date of service.
    This will help us in case there is an discrepancy.
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  9. 9
    Below the guest information, we have the largest section.
    This may include two columns. These include our item selection and pricing.
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  10. 10
    Within each of these sections we can include columns for wash and iron as well as a column for wash only or iron only, depending on our offerings and guests' needs.
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  11. 11
    In this section we should have a spreadsheet with four blanks.
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  12. 12
    The first column in the spreadsheet is for the number of items, and this will be blank until the guest fills it in.
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  13. 13
    The second and third columns can be pre-printed with the item names, such as "trousers", and the price per one item.
    We might wash "trousers" for "$6.00 per pair, for example.
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  14. 14
    Then the guest will need to fill out on the far left side how many pairs of trousers.
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  15. 15
    For our demonstration, we'll put "2", indicating 2 pairs of trousers.
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  16. 16
    The blank on the far right can be the subtotal price for the two pairs.
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  17. 17
    We have 2 pairs of trousers or $6.00 each, which will be $12.00 for the 2 pairs of trousers.
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  18. 18
    At the very bottom, there will be a blank for the subtotal and any blank for service charges.
    If we have express or overnight laundry at an additional percentage or dollar amount, we would include that in this bottom section.
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  19. 19
    Below that, we should include the absolute total charge.
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  20. 20
    If we have a second column for wash only or iron only, it will look identical to the other column with the same four blanks.
    In this case, we would need to pay attention to which side is filled out.
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  21. 21
    Below our item selection, we have a signature blank.
    Getting the guest's signature on the ticket is important, since it does permit us to place the grand total charge on the guest room bill.
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  22. 22
    This concludes today's tutorial on the laundry ticket in your hotel.
    This is Part 1 of 2, dealing with what kind of information and the appearance you need to have for your laundry ticket. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Business Laundry Tickets Creating Tickets

Provide Guest Laundry Service

Hello and thank you for watching VisiHow. Today's tutorial is Part 2 of 2, on your hotel's laundry ticket. Part 2 deals with the laundry ticketing procedure.

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Steps

  1. 1
    To begin, regardless of the size of the laundry ticket, whether it is a quarter page, a half a page, or a full A4 sheet, it needs to have carbon copies or additional copies that are attached to the back, where the ink will bleed through and record on those copies.
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  2. 2
    One copy is for the guest.
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  3. 3
    If we have a send-out service where the laundry is not completed inside of the hotel, but sent to a local area, one copy will stay with the housekeeper.
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  4. 4
    One copy will be kept with the laundry order.
    For a send-out service, in this case, the people doing the laundry are able to match the laundry to the ticket. In addition, the Housekeeping staff will have a record of the order in case there is a problem. They can also share the ticket with the Reception department to have the total charge posted to the guest's account.
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  5. 5
    If we do not have a send-out service, and our Housekeeping department is doing all of the laundry, we can keep one copy with the guest, one copy with the laundry order that will be done by the housekeeping department, and we can go ahead and send one copy to Reception.
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  6. 6
    After the guest has filled out and kept their copy of the ticket, they need to place their articles in the laundry bag with the ticket.
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  7. 7
    Then it can be hung on the door.
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  8. 8
    The guest will need to call the Reception department in order to say that they are ready for laundry to be picked up.
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  9. 9
    At that time, the Housekeeping department needs to pick up the laundry.
    This is especially important if the guest is trying to make the regular service, which is typically before 9:00 AM. Housekeeping needs to collect the laundry as soon as possible.
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  10. 10
    After the laundry is complete, Housekeeping will need to check it to make sure that all items are there.
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  11. 11
    They can deliver the item either in a box, or on a hanger.
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  12. 12
    They will usually be placed in the closet.
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  13. 13
    If the guest has a Do Not Disturb sign on the door, Housekeeping should not enter the room or knock on the door.
    In this case, laundry should be returned to the Housekeeping area.
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  14. 14
    Then Reception can leave a message for the guest stating that there was a Do Not Disturb sign on the door, and the guest will need to contact Reception when they are ready to have their laundry delivered.
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  15. 15
    This concludes today's tutorial on Part 2 of 2 for the laundry ticket, dealing with the ticketing process.
    in your hotel. This is Part 1 of 2, dealing with the ticketing process. If you have any questions, comments or suggestions, please leave them in the space below.
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Video: Manage Hotel or Hospitality Business Laundry Tickets Provide Guest Laundry Service

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Article Info

Categories : Hospitality Industry

Recent edits by: Eng, Rushell, Hotelier

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