Look Your Best for Hotel Front Office Operations

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Hygiene and Hair Grooming Tips

Hello and thank you for watching VisiHow. Today, I will be talking to you about hotel grooming and hygiene standards for front office personnel. I have about ten years of experience in various positions in hotel front office worldwide, so I will be sharing that experience with you today. In Part 1, we'll be discussing proper hair care and general hygiene.

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Steps

  1. 1
    To begin, we'll talk about hair care.
    Our hair should be clean and brushed in a classic cut and natural color. We should wash and brush our hair, and make sure it is cut in a classic haircut. For hair color, make sure that the color is natural, and not a green, hot pink or blue.
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  2. 2
    Longer hair should be pulled back.
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  3. 3
    My own hair falls right on the border of this rule because it is just slightly longer than shoulder length.
    If it was longer, it would need to be pulled back. Wearing this haircut down may work in some places, but I personally like to pull my hair back to make sure that I'm not messing with it will trying to help a guest or perform a check-in.
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  4. 4
    Now, I'll show you how that can be done with a black hair clip.
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  5. 5
    I pull my hair off of my face and bring it all toward the back.
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  6. 6
    Then I simply secure the clip, and my hair is off of my face.
    It won't get in the way, and I'll not have to mess with it for the entire day.
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  7. 7
    The next step is especially for men.
    Any facial hair should be neat or clean shaven. Many places will not allow a man to report to his job if he is in the process of growing out a beard or mustache. Facial hair may be allowed, but in some cases they may prefer it to be clean shaven.
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  8. 8
    Next, we'll talk about general hygiene.
    We should shower and clean our teeth especially before our shift.
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  9. 9
    Remember to wear a deodorant or antiperspirant to avoid having a strong body odor.
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  10. 10
    Now, we'll talk about some accessories.
    Any perfume or cologne worn should be a light fragrance. I wear perfume myself, but in Reception, I need to choose a much lighter fragrance. Many times guests or even coworkers or managers may be very sensitive to particular odors. Therefore, make the fragrance a light one.
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  11. 11
    Finally, any tattoos should not be visible.
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  12. 12
    This concludes today's presentation.
    It's Part 1 of 3, dealing with hair care and hygiene in hotel front office operations. These rules may be applicable, and in some cases they may be different. There are some hotels that will allow you to have a tattoo and long hair or facial hair, but many of the luxury properties do have a stricter set of rules. The important thing to know is to know what the rules are at your property, so you can definitely follow them. If you have any questions, comments or suggestions about this video, please leave then in the space below.
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Video: Look Your Best for Hotel Front Office Operations Hygiene and Hair Grooming Tips

Proper Makeup

Hello and thank you for watching VisiHow. Today, we're going to discuss proper grooming and hygiene standards in hotel front office operations. This is a 3-Part video, and in Part 2 of 3, we're going to discuss makeup and skin care. Personally, I have about ten years of hospitality experience, specifically in the front office as a receptionist, night auditor, concierge, and also as a front office manager. I'm going to be sharing some of the experience I've gained in these positions across three countries.

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Steps

  1. 1
    To begin, we'll discuss skin care.
    Whether a man or a woman, wearing makeup or not wearing makeup, always make sure the skin is clean. Find a skin-care routine that works well based on personal preference, and stick to it. We need to make sure that our skin is clean every day, especially before going to work. We might clean our skin after we get off from work if desired, but it definitely should be cleaned before going to sleep at night. In my personal routine, I have a cleanser, a toner and a moisturizer that I use daily. Then about once every week and a half to two weeks, I use a moisturizing mask.
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  2. 2
    When wearing makeup, make sure it is, in most cases, natural, light and professional.
    Again, we are focusing mostly on luxury 4 and 5 star properties. There may be some hotels that do deviate from the luxury standard, but to demonstrate how we can prepare our makeup for work in reception, I will describe some parts of my own routine.
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  3. 3
    I use a basic black eyeliner that I use from Makeup Forever.
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  4. 4
    I line my eyes with this liner very lightly.
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  5. 5
    After I've applied the liner, I follow it up with a light brown eye shadow.
    I'm using the color "All That Glitters" by Mac. It's slightly shimmery, so I apply it very lightly.
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  6. 6
    Then I finish with a single coat of basic black mascara, and I'm using Mac's False Lashes.
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  7. 7
    I also have a very nice lip liner by Mac, and the shade is "Subculture".
    It is a very nice neutral and can be used with almost any lip color.
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  8. 8
    I follow that up with a nice neutral shade, also by Mac.
    It's in the "Lustre" collection, and the color is called "Patisserie".
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  9. 9
    That's my own makeup routine for working for a day in a hotel front office.
    I did not cover foundations, since I don't wear that myself. For those who do wear foundation, blush or powder, use a light hand when applying it. The goal is to look very natural and professional and to be comfortable all day.
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  10. 10
    We'll move along to discuss having clean, manicured nails.
    We should make sure our nails are of an average length and not so long that we cannot do our work. If they're causing a problem, they should probably be trimmed. They should be filed nicely and in a neutral color or clear. Don't use a bright color on the nails.
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  11. 11
    Anything that is light pink will work well.
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  12. 12
    In addition, a clear but tinted polish would also be very nice.
    However, a dark or bright color usually will not be allowed, so o blacks, blues, greens, yellows, etc.
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  13. 13
    This concludes today's tutorial.
    This is Part 2 of 3, discussing makeup for hotel front office operations. If you have any questions, comments or suggestions about this section of the tutorial, please leave them in the space below.
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Video: Look Your Best for Hotel Front Office Operations Proper Makeup

Jewelry and Shoes

Hello and thank you for watching VisiHow. Today, we will discuss proper grooming and hygiene standards in hotel front office operations. This is a three part video, and in part 3 of 3, we will be discussing jewelry and shoes. I have about 10 years of experience in various positions in hotel front office operations, including as a receptionist, a night auditor, a concierge, and a front office manager. Today, I'll share a little bit of the experience and knowledge that I've gained over those 10 years across three different countries.

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Steps

  1. 1
    To begin, we'll discuss jewelry.
    Jewelry that we're wearing should be delicate. For example, I am wearing two rings on my second and third fingers. Each of these rings would be okay to wear in the front office, but only one of them should be worn at a time.
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  2. 2
    In general, one ring, a watch and and a pair of small earrings can be worn.
    One ring in addition to a wedding ring can be worn if desired. We can also wear a watch.
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  3. 3
    A small pair of earrings, such as the small black posts I am wearing, is fine.
    The earrings should not hang down. Basically, we should try to leave our statement pieces at home, and make sure the jewelry we're wearing in reception is very delicate and small. Our jewelry should not interfere with our work.
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  4. 4
    We should not have any facial piercings.
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  5. 5
    Next, we'll cover shoes, which are very important.
    Our shoes "should be comfortable, professional, and safe". We need to make sure our shoes have a nice rubber sole, and they should be comfortable. Generally, if we're wearing a heeled shoe, the heels should not be higher than two inches. It can become quite uncomfortable, and we will likely be standing or the entire shift. In some cases, we'll be able to sit down, but in many cases, we will remain standing. Therefore, be sure to wear shoes we will be comfortable standing in for eight hours at a time.
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  6. 6
    Our shoes should have closed toes.
    This is a safety feature. With open toes, we can stub our toe on something. We could also drop something on our toes, so be safe and just make sure that our shoes are close-toed. This includes closed heels as well.
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  7. 7
    Finally, our shoes and stockings should be in a complementary color to our uniform.
    In many cases, that color may be black, and in some cases it may be brown. Whichever color is chosen, we should make sure that our shoes and stocking complement each other. For example, if we're wearing black shoes, wear some black socks. Stockings, in some cases, can be black, and in some cases neutral. Just make sure they are in a color that is complementary to each other and to the overall look. Do not wear black or brown shoes with white socks or white stockings, or something that's really going to stand out.
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  8. 8
    This concludes today's tutorial.
    This is part 3 of 3 on hotel grooming and hygiene standards in front office operations, and part 3 of 3 dealt with jewelry and shoes. If you do have any questions, comments or suggestions about this part of of the video, please leave them in the space below.
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Video: Look Your Best for Hotel Front Office Operations Jewelry and Shoes

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Article Info

Categories : Hospitality Industry

Recent edits by: Inukshuk, Eng, Rushell

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