Q&A from the article:

Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

Edited by Anonymous, QuadirBrown, Eng, learn and 2 others

Questions and Answers

LCD screen gone totally black?

Totally black, want to be able to back up data on my iMac. Samsung Note3. I have tried: Android control program downloaded but not able to be used for iMac

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There is Kies software for the iMac. If your phone is turned on and there is no pinlock enabled, you will be able to use Kies to back up the data. One thing to try in order to get your screen back is to remove the back cover and battery and press all over the back of the phone. If you have a loose connection this sometimes puts it back into place.

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If the phone is not turning on then Kies will not respond when you connect the Note3. It will also not respond if you have a motherboard or other hardware issue as the cause for why the screen is black.

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The program won't unlock my phone?

I've been clicking the swipe buttons, disable the pattern and I've rebooted my phone afterwards, but I sill can't unlock it. Any ideas as to why?. I have tried: Swipe button both up and -->, disable pattern button and rebooted my phone. I think it was caused by: I have no idea

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What program are you using specifically? If you have a Samsung then use Samsung's Find My Mobile to remotely unlock the device. If you have your Google Account and can't remember it to use when you tap Forgot Pattern/Password then go to Google Accounts Recovery to regain those credentials.

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My iPhone 5c's screen is black after I dropped it last night?

No because I have an iPhone, but I'm sure it is helpful to those with the same phone in this article.

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You can use iCloud to back up and restore your iPhone as explained in the VisiHow article titled Backup and Restore Your iPhone. There is also a VisiHow article titled Enable or Disable iCloud Backup for iPhone 6 which shows you how to use the iCloud.

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See more questions like this: Phone dropped, cracked screen but still turns on only it stays black?

Can I use a third part software to unlock my phone?

Phone fell, hit the concrete and now the screen is cracked.. I want to transfer my files to my computer but it won't open on my computer. Probably because it's locked.. I have tried: None. I think it was caused by: Black screen on my Note2 with lots of cracks

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Use your Samsung Account on the PC with Samsung's Find My Mobile to unlock your Note2. You can then connect it to Kies. The phone will not respond if it is locked or has USB debugging turned off in Settings. You could use ADB Tools to access the phone with your PC but with a broken screen that can be slightly tricky.

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The above questions are from the following wiki...
Reset Samsung Galaxy S2, S3, S4, Note2, Note3 Without Losing Data

More questions and answers

Moto x play black screen gets back to normal and again gets black. What should I do?

Sir, I have Moto x play but since last 15 days or so it's screen gets black automatically and again after 12 hrs or so it gets back to normal. Its now almost 23hrs or so, and it is not working. It is completely black. I have even tried to press power and volume down button simultaneously but it just vibrates. I don't want to lose any of its data, what should I do. The data is almost my 2 years of hard work and dedication. Kindly help as soon as possible.

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Some Moto X Play's have display options which you will want to check yours if the screen comes on. Pull the battery to soft reset and then try to turn the phone on. Plug it in to see if it shows that it is charging or completely dead. I would suggest a hard reset to fix your firmware if you can but even then this may actually be dust in the phone or a hardware issue with the LCD. The Moto X Play has a huge battery which also means huge heat issues if you are not careful. I have one and use apps to kill background apps if I am recording a video for instance because the phone gets so hot while doing so. You should not lose much in terms of data because this phone has the Google Apps like Google Photos and Contacts that sync regularly. Go to your Google Account and see what shows up. The good news is this phone is not rooted should you want to use ADB tools to try to backup your data. See if you can put it in Recovery Mode to Wipe the Cache Partition and Dalvik Cache.

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To hard reset the Moto X Play:

  1. 1
    Turn off the Moto X Play.
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  2. 2
    Hold down both the Volume Up and Volume Down.
    After 5 seconds, hold down the Power button as well as the Volume Buttons.
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  3. 3
    The Android Man will appear when the phone boots up, release the buttons.
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  4. 4
    Click and hold Volume Up to enter the Recovery Menu.
    Then click Power quickly.
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  5. 5
    Choose Wipe Cache Partition using the volume keys.
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My Sony Xperia z phone has a display crack so I can't unlock my phone?

How can I unlock my Sony Xperia z phone with a display crack. I have tried: A couple of times. I think it was caused by: The screen broke because I kept it in my pocket with my keys

See if you can take the back off and push to get any loose connections back into place. If you can't use the touch screen then you can try using ADB tools on the PC. It usually bypasses USB debugging.

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My Samsung phone has a black screen. How can I access it using a Mac?

My Samsung phone has a black screen. How can I access it using a Mac?

In the top answer is a link for Kies Mac software from Samsung. As long as your phone can turn on then you can connect Kies.

See more questions like this: My phone screen is black .. need my phone's calendar?

How do I unlock my Galaxy S3 when the screen is black?

The phone powers up and is receiving messages and is able to receive calls. The screen, however, is completely blacked out. I have tried: Removing the battery, holding the power button for 2 minutes, leaving the battery out for 10 minutes then putting it back in and powering it up with no screen, holding the home, volume up and power buttons. I think it was caused by: It was dropped

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Try using Samsung's Find My Phone. Although because you have pressed the normal hard reset keys the phone may be wiped already from data. Next time, use a program like ADB tools.

My Phone has gone black, but I know its not dead, I want to get my pictures off?

My phone (I believe) is a Kyocera Hydra Wave. I think it's similar to the phone in the answered question. I tried getting my phone on the application... The first download sort of worked but I couldn't unlock my phone like instructed.. The second didn't even show up. . To specify, I downloaded one of the helping applications and I found my phone, it said my phone was good (or something similar) I looked around but didn't find anything about unlocking it and allowing my computer to access it.. I have tried: I tried the "Automated installation (Universal)" and I found my phone on it. I tried finding a unlock option or a connection but nothing was found.

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The second download, "Manual installation" didn't end up working

I've plugged in my phone to my computer and I found a pop up where I would be able to get my phone's pictures, but I need to do something on my phone to finish, which I can't do because the screen is black.. I think it was caused by: Well, I know this sounds stupid, but when I bought the phone it said "water resistant" and that it could take pictures underwater

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So after about a year of owning the phone, I decided to try it. It worked awesome and I was able to work the phone in the water without problem. This ended up backfiring when, after I had gotten the phone out of the water, it started glitching out. I tried to send the pics to myself in case but it wouldn't respond well. After a bit the screen went totally black. But I can still get a vibration notifications from messages so I know its not dead.

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I have a broken screen which is blank I need to unlock my phone to use Smart Switch?

I have a broken screen which is blank I need to unlock my phone to use Smart Switch

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Recent edits by: Maria, learn, Eng

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